Travel Updates

We understand the growing concern among travellers and want to reassure you that we’re here to support you every step of the way. Our team is closely monitoring the current situation and working directly with our suppliers to ensure you have the most up-to-date information and flexible options available.

Your Travel Options

Amending Your Trip

You have the flexibility to move your travel dates up to 12 months into the future.

Even if you’re unsure of your new travel dates, we can still push your booking out now and adjust it again later once your plans are clearer. This allows you to retain the full value of what you’ve already paid and avoid potential cancellation fees.

Please note all amendments are subject to supplier availability and current rates at the time of change.

Cancellations

At this stage, all cancellations remain subject to the standard terms and conditions of your booking.

Cancellation fees vary depending on how close your travel date is, so we recommend reviewing your booking terms carefully before making a decision.

If the Situation Changes

Please be assured we are:

• Closely monitoring developments
• In constant communication with suppliers
• Ready to act in your best interest

If travel becomes significantly impacted, additional support measures will be introduced to assist our customers.

Helpful Travel Advice

To help you feel more confident and prepared, here are some simple tips for travelling during this time:

Plan Ahead

• Map out your route in advance
• Identify fuel stops before you travel
• Allow extra time for your journey

Check Fuel Availability

A great tool to use is:

https://fuelalert.io/

This easy-to-use website helps you:

• Track fuel stations across the country
• See real-time fuel availability
• Avoid wasting time driving to empty stations

Carry Extra Fuel for Peace of Mind

Bringing a jerry can can be a simple but effective backup option, especially for longer trips or remote areas.

Stay Flexible

Being open to small changes in your route or timing can make your trip much smoother and less stressful.

Need Help with Costs?

You may be eligible for a discount or additional support — it never hurts to ask.

Give our team a call on 1800 704 332 or send us an email, and we’ll do our best to:

• Review your booking
• Explore cost-saving options
• Potentially assist with fuel-related relief

We’re Here to Help

If you have any questions or concerns, please don’t hesitate to reach out.

1800 704 332

Our team is here to help you navigate your options and keep your travel plans on track with confidence.