Frequently Asked Questions
This page aims to help answer your questions immediately as email replies may take up to 24hrs or longer over weekends.
- Can you take any Campervan off road?
- Are the Campervans new?
- How do I choose the right campervan for me?
- Drivers licence and minimum age requirements?
- Do you have Images of Vehicles?
- Do any of the campervans have a TV and DVD player?
- Where can I collect/return a rental?
- What do I need to do before I return my rental to the depot?
- Do the Campervans come with Comprehensive Insurance?
- Can I reduce the Excess?
- What is included in the hire?
- How do I obtain a quote?
- How do I request a booking?
- Can we bring our pet with us on holiday?
- Are there free airport transfers in Australia?
- Can I park my car at the depot?
- How can I locate campground information?
- Can I Go One Way?
- Is towing permitted with a Campervan rental?
- Can Multiple Bookings be combined for a Lower Rates?
- Can I make Secure Internet Payments?
- How can I pre-register my details on an upcoming booking to save time on arrival?
- Additional Drivers?
- Baby Seats?
- Driving Restrictions?
- Cancellation & Amendment Fees?
About the Campervans
No, only the 4WD Campervans can be taken off sealed roads.
The age varies according to the vehicle and supplier selected. This can vary from 0 -3 years old for luxury and premium economy Campervans, through to vehicles under 5 years old in economy range, and some budget vehicles can be up to 15 years old. You can check this in the vehicle specifications page, or call us for assistance. All of the Campervans undergo scheduled maintenance each time they are returned.
Campervans are categorised in berths or in simple terms how many people they can sleep comfortably. All of the campervans details and features can be viewed on our website by clicking on either the 2 Berth,3 Berth,4 Berth,6 Berth or 4WD Campervans icons on the left hand menu bar.
Drivers must hold a full open car licence with no restrictions.
Provisional licence is not permitted.
For most rentals, drivers are required to be aged 21 and over, however, some budget models permit 18+ fully licenced drivers. A small portion of rentals have an upper age of 79.
You can find this information for each campervan in the vehicle specifications links below, or by contacting our reservation team.
Yes, just click on the below links to view full specifications and images:
Selected Apollo, StarRV, Maui, Britz, Cruisin and LetsGo vehicles have LCD screens that can play USB’s and dvd’s. Free to air TV may not be available, as the vehicles do not include a satellite dish.
You can view the depot locations for our various suppliers here: Click to view Campervans must be collected from and returned to the depot location/s, delivery of the rental to another address is not available.
The vehicles need to be returned to the depot with a full tank of fuel. The interior must be clean and tidy, and waste water tank and toilet cassette will need to be empty. The vehicle exterior does not require cleaning unless it’s covered with excessive dirt or mud. Some rentals require the Gas bottle to be refilled – check your confirmation voucher to see if it is included.
Yes. They have comprehensive insurance as a standard inclusion in the daily rate, however most vehicles generally come with a standard excess between $5,000 to $7,500. A Bond and Excess are Applicable.
Yes. You can definitely reduce the excess you are liable for, there are a few choices on our Insurance pageif you choose the Stress Free Package it reduces the applicable bond and excess.
For inclusion details just click hereto view the terms and conditions for our suppliers.Once you save a quote it will also outline the inclusions of the vehicle selected. To view the current inclusions simply click on the link under the price on your personalised quote.
You can obtain a quote by clicking here and following the few simple steps. You can also obtain a quote by contacting our reservation team – click to view contact info.
You can request a reservation by clicking on the "Book Now" button in your preferred quote (check your spam email inbox if your quote has not hit your inbox).
If you are travelling in an Apollo or Cheapa Campa rental, then you can bring up to 2 well-behaved registered dogs with you – this must be pre-booked with applicable fee. If traveling in a Britz or Mighty rental, you can bring up to 2 well-behaved, registered dogs OR cats on holiday - – this must be pre-booked with applicable fee.Only the 4 above mentioned suppliers allow pets to travel with you.
No, there are no shuttle services or free transfers in Australia, you need to take a taxi or an uber from the airport to the branch and vice versa
There is no car parking facility at any of the depots, you will need to organise this independently.
The Discovery Roadtrip app displays your current GPS location and points you to the nearest free camping areas, holiday parks, petrol stations, dump stations, public toilets and everything you need when you’re on the road. It also helps you stay safe by sending you real-time road and safety alerts. Oh, and it helps you save money, too - watch out for location-based Deals!
Yes, between some branches one-way rentals are permitted, but a minimum number of days may apply and it is subject to availability.
No, none of our suppliers allow towing.
Yes, If you have multiple back to back bookings (returning one rental and collecting another one the same or following day) these can be combined to give you a long term hire discount on both rentals. To do this you will have toemail us as the system will not know about your other rentals.
Yes, this is a secure site. When submitting your booking request you enter your credit card details. For alternative payment options please email us directly and we can outline the best option for your situation.
You can CLICK HERE and then select the relevant company's link to pre-register your details. The benefits of pre-registering:
- To advise information required on arrival ,saving you time!
- To advise your expected arrival / departure times
Yes, this information and more can be found under the relevant Terms and Conditions page.
Was your Question Answered?
If the question you have is not answered by the above FAQ or the Instant Quote System then please send the reservations department an email.