Discovery Campervans Australia
Call for a Motorhome Quote

CALL US

Discovery Campervans Cancellation & Amendment Policy

 

Please find below the cancellation and amendment policies for individual suppliers.

Cancellation Policy


     

All bookings with the above suppliers have cancellation fees up to 45 days or longer before pick-up of loss of Deposit or 20% (whichever is greater)

 If you cancel your reservation less than 45 days prior to pick-up, the deposit is Non Refundable. In addition there is a $100 cancellation fee. A No Show is considered a cancellation. 

Amendments are charged at a rate of AU$50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund will be given on the initial deposit paid.

If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.


Cancellation on all bookings 35 days or longer before pick-up : Loss of deposit or $300 (whichever is greater) 

  • If cancelling 35-7 days prior to pickup date: $300 or 70% whichever is higher
  • If cancelling 1-6 days prior to pick-up date: $300 or 85% whichever is higher
  • If cancelling on the day of pickup or you no-show: No refund

Amendments are at Campermans discretion 


You must put any request to Cancel or Amend in writing or we cannot action. The date of the email will determine the following Cancellation fees:

  • If cancelled 60 days or longer before pick up = Loss of deposit paid
  • If cancelled from 59 to 35 days prior to pick-up = $100 plus loss of deposit paid
  • If cancelled 34 to 14 days prior to pick-up = 20% of the rental cost plus $350
  • If cancelled 13 to 1 days prior to pick-up = 70% of the rental cost or $600 (whichever is greater)
  • If cancelled within 24 hours of pickup or No-Show = 100% (Including any applicable One Way fees)
  • If vehicle is returned early there is no refund available for the unused days and a No Show is considered as 100% Cancellation.

Note: an amendment of the booking dates or vehicle type after a booking has been confirmed may be treated as a cancellation and the appropriate fees will apply. 

Amendments are charged at a rate of $125 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund will be given on the initial deposit paid.

If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.


                   

Cancellations must be notified in writing and the day of receipt of the cancellation is the date the cancellation fee as follows -

  • If cancelled 35 days or longer before pick-up = 20% or deposit paid (whichever is greater)
  • If cancelled from 34 to 7 days prior to pick-up = 40% or deposit paid (whichever is greater)
  • If cancelled 6 to 1 days prior to pick-up = 70% of Rental
  • If cancelled within 24hrs of pick-up or No-Show = 100% of Rental
  • If vehicle is returned early there is no refund available for the unused days and a No Show is considered as 100% Cancellation.
  • The cancellation fee period is based on Australian Eastern Standard time.
  • Note: If vehicle is picked up late or returned early no refund is available for the unused portion of the rental

Amendments are charged at a rate of AU$50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund will be given on the initial deposit paid.

If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.

Any amendments within cancellation time period is subject to the supplier providing permission to amend the travel dates, or cancel the reservation and having to re-book. If a bookings travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply.


                

Cancellations must be notified in writing and the day of receipt of the cancellation is the date the cancellation fee as follows -

  • If cancelled up to 35+ days prior to pick-up = Loss of deposit or 20% (minimum $350)
  • If cancelled from 34 to 14 days prior to pick-up = 30% of Total Rental (minimum $350)
  • If cancelled from 13 to 1 days prior to pick-up = 70% of Rental + $100 (minimum $350)
  • If cancelled within 24 hours of pick-up or No-Show = 100% of Rental (minimum $350)
  • If vehicle is returned early there is no refund available for the unused days and a No Show is considered as 100% Cancellation.

Original pick-up date or the earliest confirmed pick-up date is used to calculate the cancellation fee. 

Note: If vehicle is picked up late or returned early no refund is available for the unused portion of the rental

Amendments are charged at a rate of AU$50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund will be given on the initial deposit paid.

If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.

Where the hire is being extended, the amendment fee will not apply.

Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.


  

Cancellations must be notified in writing and the day of receipt of the cancellation is the date the cancellation fee as follows -

  • If cancelled up to 22 days or longer before pick up =20% or deposit paid (whichever is greater)
  • If cancelled 1 to 21 days prior to pick up – 50% of the Rental
  • If cancelled within 24hrs of day of pick up or no show – 100% of the Rental
  • If vehicle is returned early there is no refund available for the unused days and a No Show is considered as 100% Cancellation.

Amendments are charged at a rate of AU$50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund will be given on the initial deposit paid.

If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.

Where the hire is being extended, the amendment fee will not apply.

Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.


     

Cancellations must be notified in writing and the day of receipt of the cancellation is the date the cancellation fee as follows -

  • If cancelled 36 days or longer before pick-up = 20% or deposit paid (whichever is greater)
  • If cancelled 35 to 7 days prior to pick-up = 40% of Rental
  • If cancelled 6 to 1 days prior to pick-up = 65% of Rental
  • If cancelled within 24 hours of pick up or No-Show = 100% of Rental
  • If vehicle is returned early there is no refund available for the unused days and a No Show is considered as 100% Cancellation.

Amendments are charged at a rate of AU$50  per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund will be given on the initial deposit paid.

If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 28 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.

Where the hire is being extended, the amendment fee will not apply.

Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.


FOR pick-ups up to the 30th June 2022.

  • 20% or deposit paid if cancelling 8 or more days before pick up
  • 50% plus $200 if cancelling within 7 days of pick up
  • 100% if cancelling within 24 hours of pickup
  • No refunds will be given for any booking amendments to the rental dates within 14 days of collection (if the length of hire is shortened) and the rental will be charged at the number of days originally booked

FOR all pick-ups on or after the 1st July 2022

  • 20% or deposit paid if cancelling 15 or more days before pick up
  • Loss of deposit plus $200 fee if cancelling 8-14 days of pick up
  • 50% plus $200 if cancelling within 7 days of pick up
  • 100% if cancelling within 24 hours of pickup
  • No refunds will be given for any booking amendments to the rental dates within 14 days of collection (if the length of hire is shortened) and the rental will be charged at the number of days originally booked

Amendments are charged at a rate of AU$50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund will be given on the initial deposit paid.

If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.

Where the hire is being extended, the amendment fee will not apply.

Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period


Cancellation on all bookings 35 days or longer before pick-up: Deposit or 20% (the greater value)

In the case of cancelling your reservation within 35-2 days of pick-up, 40% of rental is Non Refundable. In addition there is a $100 cancellation fee.

In the case of cancelling your reservation Less than 48 hours of pick-up, 100% of rental is Non Refundable. A No Show is considered as a cancellation.

If a bookings travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply.

Amendments are charged at a rate of $50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pick-up dates or locations. No refund given on the initial deposit paid.

Where the hire is being extended, the amendment fee will not apply.

Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period


 

International Campervan Rental: