Lucky Terms and Conditions
Valid from August 2020
Location | Dates | Hours |
---|---|---|
Perth Sydney Cairns Brisbane Melbourne |
Monday - Friday | 9.00am - 4.30pm |
Sat | 9.00am - 1.00pm | |
Sun | Closed |
Rental Duration
One Way Fees
Sydney |
Brisbane |
Melbourne |
Perth |
Cairns |
|
Sydney to: |
N/A |
$249 |
$249 |
$400.00 |
$249 |
Brisbane to: |
$249 |
$100.00* |
$249 |
$400.00 |
$249 |
Melbourne to: |
$249 |
$249 |
$100.00* |
$400.00 |
$249 |
Perth to: |
$400.00 |
$400.00 |
$400.00 |
N/A |
$400.00 |
Cairns to: |
$0 |
$0 |
$0 |
$400.00 |
N/A |
$100.00* = Location Fee Applies
All locations have a compulsory cleaning fee of $25. This is not included in the table above
All rentals picking up in Perth have a $10 Premium location fee. This is not included in the table above
Extra Fees
- These terms and conditions are breached
- Negligence or wilful misconduct has occurred
- Incorrect or contaminated fuel is used (this includes running out of fuel or
- putting fuel in the water tank or system)
- The vehicle is used in contravention of any legislation or regulation
- The hirer takes the vehicle onto a beach or sand
- The vehicle becomes submerged, flooded, bogged or immobile
- The hirer does not obey height-restricted areas (such as, but not limited to, car parking buildings) and damage is caused to the roof of the vehicle
- The hirer is involved in a single vehicle rollover. This includes, but is not limited to, a vehicle that has rolled, tipped, or fallen over on its side
- Driving on gravel or unsealed roads (there are no restrictions on which roads the vehicle can be driven on, however, travel on gravel or unsealed roads voids all liability limitations)
- Retrieving, storing and recovering the vehicle to the agreed rental location following an accident
- The hirer has failed to stop and contact Lucky Rentals when a warning light appears on the dashboard
- The hirer continues to drive the vehicle following the temperature gauge moving in a direction which shows a departure from the normal operating temperature
- The hirer continues to drive the vehicle after a mechanical breakdown or failure (including an accident) has occurred
- The hirer has an accident involving an animal whilst driving between dusk and dawn (night driving) outside of any city limits.
- The hirer, at Lucky Rentals request, does not complete an insurance claim form following an accident
- Any and all costs resulting from, but not limited to, an accident or breakdown occurring while traversing the are defined by Lucky Rentals as the Outback without having selected and paid for the Outback Fee as described in these terms and conditions
a) the Vehicle is insured for third party Vehicle and property damage;
b) the Customer will have to pay a liability fee in respect of any damage incurred whilst in the Customer’s possession;
c) the liability fee may be reduced by taking out Liability Reduction coverage (see below)
Any Liability Reduction is void, and the Customer will be responsible for the total cost of any damage if the Customer breaches any of the conditions of the use of vehicle clause
If no Liability Reduction Option is taken, the customer is responsible for the first AU$2,500 of the cost of damage
Note: Standard Cover & the Liability Reduction option do not cover tyre & windscreen damage
Stress Free Package covers all damage including all glass breakages (with the exception of sunroof and roof pod), under body & overhead damage
The Standard Liability can be reduced by purchasing one of the following Liability Reduction Options:
Vehicle | Extra Cost per day | Liability Fee | Bond Amount |
---|---|---|---|
Lucky Vehicles | $0 | $3,000 | $3,000 |
Vehicles | Extra Cost per day | Liability Fee | Bond Amount |
---|---|---|---|
Lucky Vehicles | $20 | $2,000 | $2,000 |
Vehicles | Extra Cost per day | Liability Fee | Bond Amount |
---|---|---|---|
Lucky Vehicles | $40 | $0 | $250 |
WE STRONGLY RECOMMEND OUR CUSTOMERS TAKE THE STRESS FREE PACKAGE FOR TRAVEL WITH COMPLETE PEACE OF MIND.
Damage as identified below is specifically excluded from any Liability Reduction or Stress Free Package limitation of liability and the Customer remains fully liable for all costs incurred:
- These terms and conditions are breached
- Negligence or wilful misconduct has occurred
- Incorrect or contaminated fuel is used (this includes running out of fuel or putting fuel in the water tank or system)
- The vehicle is used in contravention of any legislation or regulation
- The hirer takes the vehicle onto a beach or sand
- The vehicle becomes submerged, flooded, bogged or immobile
- The hirer does not obey height-restricted areas (such as, but not limited to, car parking buildings) and damage is caused to the roof of the vehicle
- The hirer is involved in a single vehicle rollover. This includes, but is not limited to, a vehicle that has rolled, tipped, or fallen over on its side
- Driving on gravel or unsealed roads (there are no restrictions on which roads the vehicle can be driven on, however, travel on gravel or unsealed roads voids all liability limitations)
- Retrieving, storing and recovering the vehicle to the agreed rental location following an accident
- The hirer has failed to stop and contact Lucky Rentals when a warning light appears on the dashboard
- The hirer continues to drive the vehicle following the temperature gauge moving in a direction which shows a departure from the normal operating temperature
- The hirer continues to drive the vehicle after a mechanical breakdown or failure (including an accident) has occurred
- The hirer has an accident involving an animal whilst driving between dusk and dawn (night driving) outside of any city limits.
- The hirer, at Lucky Rentals request, does not complete an insurance claim form following an accident
- Any and all costs resulting from, but not limited to, an accident or breakdown occurring while traversing the are defined by Lucky Rentals as the Outback without having selected and paid for the Outback Fee as described in these terms and conditions
- Credit card - Visa MasterCard or Amex - A non-refundable surcharge fee of 2.5% on all Visa and MasterCard transactions and 5.0% on all American Express transactions applies.
- Debit Card - Visa or MasterCard
- AUD cash - Please note that the correct amount is required for all cash payments as no change is available.
- AU EFTPOS card
PLEASE NOTE: Electronic Credit cards are not accepted for Bond Payments. An electronic credit card is one where the numbers are not raised.
a) AT THE ACCIDENT SCENE THE CUSTOMER MUST:
- 1. Obtain the names and addresses of third parties and any witnesses.
- 2. Report the accident to police, regardless of estimated damage costs.
- 3. Not accept blame or insist the other party is at fault.
- 4. If possible, photograph damage to all vehicle(s) and registration number(s).
- 5. Phone the nearest Lucky Branch with the accidents details within 24 hours.
b) AT THE BRANCH:
- 1. The Customer must produce their Driver’s Licence and hand over the police report (if applicable) and any supporting photographs.
- 2. The Customer is required to pay the liability fee (if applicable) and any other amount due by them in respect to any damage arising from an accident, loss, or damage. This amount is payable at the time of reporting “the event” and not at completion of the Rental Period.
- 3. The Lucky Customer Service Representative will ensure the motor Vehicle Accident Report is completed clearly and accurately signed by the Customer.
- c) EXCHANGE VEHICLE:
- 1. The availability of an Exchange Vehicle is not guaranteed; provision is subject to availability, client location, accident liability and remaining hire duration. Client charges may be incurred (see below).
- 2. If an exchange Vehicle is required as a result of an accident, the Customer is responsible for making their own way to the nearest Lucky branch or pick up location at their own cost.
- 3. The Customer will pay for any costs relating to delivery of a change over vehicle as a result of any single vehicle accident. This charge applies irrespective of any liability reduction taken.
- 4. A new Security Bond will be required for the exchange vehicle.
- d) TIME FRAME FOR SETTLEMENT OF CUSTOMER LIABILITY CLAIMS:
- 1. Lucky shall use best endevours to ensure that any money due back to the client is forwarded as quickly as possible, however third party claims can take months or even years to resolve. Lucky cannot force the destiny of these claims, and the customer acknowledges that handling of these claims is up to Luckys Insurer and the third party, whether they be insured or not.
- 2. Lucky agrees to refund any liability fee refunds applicable within 60 days of receiving final resolution and payment relating to third party claims.
- 3. For information regarding outstanding claims or liability fee refunds please contact the Claims Department on +64 9 374 4360 during office hours.
- 4. The customer agrees to provide all reasonable assistance to Lucky in handling any claim including providing all relevant information and attending Court to give evidence.
- IMPORTANT NOTE: Under no circumstances should the Customer attempt to start or drive a vehicle that has been involved in an accident, damaged by roll-over, water submersion or any other means without permission from Lucky. If the vehicle is un-drivable after an accident and the Customer would like to have a replacement vehicle, which will be subject to time, distance and availability, the Customer must make his/her own way (at the Customer’s expense) to the nearest Lucky branch. Should the Customer require a change over vehicle, a new Liability Reduction policy will be required.
a)Lucky is irrevocably authorised to complete any documentation and take any other action to recover from the Customers credit card issuer all amounts due by the Customer pursuant to this Agreement, including, but not limited to, any amounts due in respect of damage to the Vehicle or to property of a third party and all other additional charges as they are incurred including all parking and traffic infringement penalties, road toll fines and associated administration costs;
b) The Customer will not dispute his/her liability to Lucky for any amount properly due under this Agreement and the Customer shall indemnify and keep indemnified Lucky against any loss incurred (including legal costs) by reason of notifying the Customer’s credit card issuer of such dispute;
c) In the event that Lucky elect to accept payment of the Security Deposit by holding a signed and authorised open credit card voucher which is returned to the Customer at the completion of the Rental Period, the Customer agrees that Lucky is entitled to recover payment from the Customer’s credit card issuer pursuant to paragraph (a) in respect of any amounts due which were not known at the time of return of the voucher;
d) Lucky may process credit card charges pertaining to the rental after the hire period. The Customer acknowledges that all transactions under this Agreement are conducted in Australian dollars. Due to exchange rate fluctuations and bank fees, there may be a variance between the amount initially debited against the Customer’s credit card and the amount refunded. Lucky accepts no liability for any such variation.
- a) The Customer is in breach of any material term of this Agreement
- b) The Customer has obtained the Vehicle through fraud or misrepresentation;
- c) The Vehicle appears to be abandoned;
- d) The Vehicle is not returned on the agreed return date or Lucky reasonably believes that the Vehicle will not be returned on the agreed return date; or
- e)Lucky considers, on reasonable grounds, that the safety of the passengers or the condition of the Vehicle is endangered. The Customer understands that in the event of such termination or repossession, the Customer has no right to a refund of any part of the rental charges or the Security Deposit.
Credit Card Surcharge -Discovery Rentals
Credit card fees are payable when using Visa, Mastercard or AMEX as these are subject to change Find out the current rates for your card here
Cancellation and Amendments
Amendments are charged at a rate of $50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund given on the initial deposit paid.
If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.
Where the hire is being extended, the amendment fee will not apply.
Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.