Apollo Terms & Conditions

 

This document contains a summary of some of the Rental Conditions. For full detailed Conditions refer to the Rental Agreement on pick-up.

Branch Opening Hours

(allow 1 hour for collection)

Location	Dates and Hours of Operation
Adelaide	1 April 2026 to 30 April 2026 9am to 3:30pm 7 days a week 01 September 2026 to 31 March 2027 9am to 3:30pm 7 days a week	01 May 2026 to 31 August 2026 9am to 3:30pm 6 days a week (closed Sundays)
Alice Springs, Broome, Darwin	01 April 2026 to 30 November 2026 9am to 3:30pm 7 days a week	01 December 2026 - 31 March 2027 CLOSED
Cairns	01 April 2026 to 30 September 2026 9am to 3:30pm 7 days a week	01 October 2026 - 31 March 2027 9am to 3:30pm 6 days a week (closed Sundays)
Brisbane, Hobart, Melbourne, Perth, Sydney,	01 April 2026 – 31 March 2027 9am to 3:30pm 7 days a week

Branches Closed:

Good Friday: 03 April 2026 and 26 March 2027
Christmas Day: 25 December 2026
New Years Day: 01 January 2027
Australia Day Holiday: 26 January 2027

Vehicle Pick-Ups and Drop-Offs:

Customers picking up or dropping off vehicle must be at the branch by 3:00pm.

$125 Public Holiday Surcharge

• 03 April 2026 - closed
• 04 April 2026 - Sydney, Melbourne, Adelaide, Brisbane, Alice Spring, Darwin & Cairns depots
• 05 April 2026 - Sydney, Melbourne, Adelaide, Perth, Brisbane, Alice Spring, Darwin, Broome & Cairns depots
• 06 April 2026 - All Depots
• 25 April 2026 - Sydney, Melbourne, Adelaide, Brisbane, Hobart, Alice Spring, Darwin, Cairns depots
• 27 April 2026 - Perth & Broome depots only
• 04 May 2026 - Brisbane, Alice Spring, Darwin & Cairns depots
• 01 June 2026 - Perth & Broome depots only
• 08 June 2026 - Sydney, Melbourne, Adelaide, Hobart, Alice Spring & Darwin depots
• 03 July 2026 - Alice Spring depot only
• 24 July 2026 - Darwin depot only
• 03 August 2026 - Alice Spring & Darwin depot only
• 12 August 2026 - Brisbane depot only
• 28 September 2026 - Perth & Broome depots only
• 5 October 2026 - Sydney, Adelaide, Brisbane & Cairns depots
• 22 October 2026 - Hobart depot only
• 03 November 2026 - Melbourne depot only
• 25 December 2026 - closed
• 28 December 2026 - All Depots
• 01 January 2027 - closed
• 26 January 2027 - closed
• 01 March 2027 - Perth & Broome depots only
• 08 March 2027 - Melbourne, Adelaide & Hobart depots only
• 26 March 2027 - closed
• 27 March 2027 - Sydney, Melbourne, Adelaide, Brisbane, Alice Spring, Darwin, Cairns depots
• 28 March 2027 - Sydney, Melbourne, Adelaide, Perth, Brisbane, Alice Spring, Darwin, Broome, & Cairns depots
• 29 March 2027 - All Depots

Included in Standard Daily Rate

• • 24 Hour Roadside Assistance
  • 2WD Unlimited Kilometres / 4wd 300km per day
  • Kitchen Kit
  • General Equipment
  • Bedding Kits -Linen, bedding and towels.
  • Vehicle Insurance - Standard Liability
  • 10% GST (Goods & Services Tax)
  • 4WD Outback Safety Kit (4wd only) 
  • Camp chairs and picnic table (4wd only)

  *If you are hiring an Apollo 4WD the kilometre allowance is 300 kilometres per day, thereafter a charge of 55 cents per kilometre will apply.

*Goods & Services Tax (GST)

GST is an Australian Federal Government imposed tax. GST is included in all Apollo rates and is currently 10%. Apollo reserves the right to amend GST upon Government intervention.

*Kitchen Kit

Kitchen kit: plates, bowls, knives, forks, spoons, bottle opener, can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, toaster and tea towel. Electrical appliances are supplied in vehicles that have 240V.

*Linen Kit

Complimentary bedding (including sheets, blankets, pillows, pillow cases and towels).

Note: Linen exchange is now a bookable product

*General Equipment

pegs, clothes line, fire extinguisher, bucket, hose, broom, dustpan and brush. 

Outback Safety Kit

For 4WD hires only. The kit includes Emergency Position Indication Radio Beacon (EPIRB), Recovery Board and a folding spade. An EPIRB when activated transmits an emergency distress signal which can be detected by Australian Rescue Authorities. A snatch strap is used to pull a vehicle from a bogged position with the aid of another vehicle. 

Rate Exclusions

We’re cooking with gas! A gas bottle is necessary for cooking in the RV. A full gas bottle(s) needs to be pre-purchased and can be returned empty to Apollo at the completion of the road trip. Fee applies for each booking of a multiple rental.

Gas bottles for the 2 berth 2wd campervan sand 4WD RVs cost $26. Gas bottles for the 4 Berth and 6 Berth RVs cost $44.

Protection Package

Personal Injury

The RV has third party insurance cover and it is likely that any other vehicle involved in an accident also has third-party insurance. Depending on the circumstances of an accident, the guest may be entitled to claim for their personal injury against the third-party insurance of the party responsible for the accident. The extent of such third-party insurance varies in different States and Territories and Apollo strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

Property Damage

The RV is insured for damage to it and damage to the property of a third party. However, the guest is responsible up to the amount of the applicable liability for damage to third party property, or to the RV. The guest is also responsible for the cost of the daily rate for the period the vehicle is being repaired. There is no refund for unused portion of the rental period. The Liability applies to each claim, not RV.

The liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo by telephone on a credit card, not on return of the RV. Apollo reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the RV.

Liability Options

We understand that everyone has different needs and therefore offer a range of liability options to provide peace of mind. The amount payable for each reduction option is based on the minimum rental period applicable for each RV or total days of RV booking. The maximum charge for liability reduction options is 50 days.

Note:  Single vehicle rollover, underbody, and overhead damage are now included in general
liability coverage.

Liability Option	Vehicle	Cost per Day	Liability Fee	Bond Payable
Standard	Hitop, Endeavour	Included in Rental	$5,000	$5,000
-	All other 2WD	Included in Rental	$7,500	$7,500
-	4WD Campervan	Included in Rental	$8,000	$8,000
LRO2 - The High Road	Hitop, Endeavour	$50 (max $2,500)	$0	$0
	2WD Campervan	$55 (max $2,750)	$0	$250
-	4WD Campervan	$60 (max $3,000)	$500	$500
Stress Free - Value Pack	Hitop, Endeavour	$60 (max $3,000)	$0	$0
-	2WD Campervan	$70 (max $3,500)	$0	$0
-	4WD Campervan	$80 (max $4,000)	$500	$500

2WD	The Low Road	The High Road	Value Pack	Platinum Pack
Liability Deposit Reduced to Nil	✖	✔	✔	✔
Reduced Liability for Damage Includes front, back, side, overhead, underbody and awning damage, and Towing and recovery costs Excludes Windscreen and Tyre damage	✖	✔	✔	✔
Extra Driver/Renter Fee	✖	✖	✔	✔
RV Essentials Kit includes: Camping Chairs Camping Table Child/Booster Seat/s for applicable vehicles (with prior request) Fan/Heater (if required) 3x Toilet Chemicals (for vehicles with toilet)	✖	✖	✔	✔
1x Linen Kit Exchange**	✖	✖	✔	✔
Windscreen and Tyre Protection cover	✖	✖	✖	✔
Extended Roadside Assistance	✖	✖	✖	✔
1x Drop and Go Pack	✖	✖	✖	✔

4WD	The Low Road	The High Road	Value Pack	Platinum Pack
Liability deposit reduced to $750	✖	✔	✔	✖
4WD Liability Reduction* (Liability reduced to Nil)	✖	✖	✖	✔
Reduced Liability for Damage Includes front, back, side, overhead, underbody and awning damage, and Towing and recovery costs Excludes Windscreen and Tyre damage	✖	✖	✔	✔
Extra Driver/Renter Fees	✖	✖	✔	✔
Unlimited kilometres	✖	✖	✔	✔
1x Linen Kit Exchange**	✖	✖	✔	✔
Child/Booster Seat/s (with prior request)- warrior	✖	✖	✔	✔
Fan/Heater (if required)- Maverick, Adventure camper, Mighty 4WD	✖	✖	✔	✔
Windscreen and Tyre Protection cover	✖	✖	✖	✔
Extended Roadside Assistance	✖	✖	✖	✔
1x Drop and Go Pack	✖	✖	✖	✔

Bond

The Bond payment will depend on the Liability Option chosen. If the guest chooses to take ‘The Low Road’ or ‘The Middle Road’ the total Bond will be debited to the credit or debit card immediately.

If the guest chooses to take ‘The High Road’ the Bond is payable to Apollo by an open signed credit card imprint with an authorisation for $250/$500. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV.

The Bond is fully refundable provided our rental contract terms are met. The RV simply needs to be returned on time and full of fuel and with the toilet cassette and grey water tank emptied to the Apollo branch location booked. Credit card refunds (including Bond refunds) can take up to 14 business days depending on the guest’s financial institution.

If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to cover the cost up to the amount of the relevant Liability. If the terms of the Rental Contract are not met and the Bond is not sufficient enough to cover the damage, extra costs will be charged.

If a guest is continuing on with another Apollo RV booking, the Bond can be transferred to the next booking within Australia.

Exchange Rate / Currency Variations

All transactions are conducted in Australian dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. 

4WD Additional Cover

Adventure vehicles only

For 4WD guests who like to venture further afield we offer additional cover. This cover is available when ‘The High Road’ or Value Pack is purchased. For the Apollo Adventure Camper price is $369.00.

The additional cover protects the guest for:

• Accidental damage to the overhead and underbody sections of the 4WD Campervan*
• Unlimited tyre and windscreen cover
• Damage to the awning
• Unlimited kilometres
• $0 Liability ($500 bond) Included with the High Road/ Value Pack
• Towing and RV recovery costs from roads and areas where permission to travel had been granted by Apollo
• Single Vehicle Rollover

*This protection does not cover bogged RVs.

Value Pack - Stress Free

The Value Pack is a bundled extra which provides the highest liability cover option and basic items necessary for a great road trip. The minimum amount payable per rental for Value Pack is the five-day minimum booking period. The maximum amount payable per rental segment is 50 days.

Apollo 2WD 

‘The High Road’, unlimited windscreen and tyres, undercarriage/overhead damage (covered for accidental damage), initial set of toilet chemicals, camp chairs and table, and baby/booster seats (with prior request)

Apollo 4WD 

‘The High Road’, initial set of toilet chemicals, camp chairs and cable, and baby/booster seats (with prior request).

Long Hire Discounts

Guests who love road trips as much as we do and travel for more than 21 days receive 8% off daily rates. This is also available to guests with multiple bookings that total 21 days or more.

Drivers Licence and  Minimum Age

For the safety of our guests a current and full motor vehicle driver licence is required to be shown at pick-up and all drivers need to be present. If the driver licence is not in English then we require an accredited English translation or an International Driver Permit. For travel in the Northern Territory, an International Driving Permit is required along with the foreign driver licence. 

Note: UK driver licences that have had approved extensions by the UK DVLA (Driver and Vehicle Licencing Agency) can still travel for up to 11 months past the licence expiry. This extension only applies to full GB driving licence holders. It does not apply to provisional driving licence entitlement.

Drivers must be over the age of 21, have held a licence for at least two years and the licence must be valid for the entire booking duration.

It is important to select the correct country in which the drivers licence was issued to ensure correct rates are calculated.

Multiple Rentals

Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the daily vehicle rates.
Details are on application.

Change of Drop Off Destination

If the customer wishes to change the drop off destination, they must first obtain authorisation from the Reservations or Scheduling departments.

Subject to the change being approved, an additional charge or a relocation fee may apply.

The One Way Fee is non-refundable after pick up.

Vehicle Category

We understand guests’ needs are different and therefore our vehicles can be requested by category, however not by make or model. We always do our best to accommodate requests, however should the vehicle booked be unavailable due to unforeseen circumstances, we will substitute the booked vehicle with an alternative available at time of pick-up, at no extra cost. Any changes made to the booked vehicle and agreed to by the guest do not entitle the guest to a refund.

In the event of no alternative vehicle being available to the guest, Apollo's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the guest) the remainder of the hire period.

Customer Self Check

Please note that it is mandatory for all customers to complete our Customer Self Check In service.

https://selfcheckin.thlonline.com/sci/start

Transfers

Branches are conveniently located near major airports, making pick-up and drop-off even easier for our guests. Guests can arrange transport to and from the airport via taxi or rideshare at their own cost.

Rental Duration

• Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one, and the day of return counted as the final day of rental. Vehicles are required to be collected and returned within business hours
• Minimum Rental period is 5 days for same city rentals, with exceptions noted below;
• One-way hires, which are subject to increased minimum hire requirements.
• Minimum rental period is subject to change during peak periods.
• Late Pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
• If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Apollo (call 1800 331 454). The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit or debit card over the telephone on confirmation of the rental extension. The rate charged will not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of $150 in addition to the daily rate.

Additional minimum periods apply as follows, but are subject to change:

• 7 Day minimum hire period for Easter 01 April to 07 April 2026 and 24 March to 31 March 2027.
• 7 Day minimum hire period for Moto GP (dates to be confirmed) in MEL.
• 7 Day minimum hire period for Bathurst (dates to be confirmed) in SYD.
• 7 Day minimum hire period for CMC Rocks (dates to be confirmed) in BNE.
• 7 Day minimum hire period for Christmas 26 December 2026 to 5 January 2027.
• 7 Day minimum hire period for Labour Day Weekend 04 March to 09 March 2027 in MEL.

One-way Bookings

ADL
7	ASP
7	14	BNE
21	14	28	BME
14	14	7	21	CNS
14	7	14	10	14	DRW
10	21	14	28	14	28	HBA
7	14	7	21	14	14	7	MEL
14	14	21	10	28	14	28	14	PER
7	14	7	21	14	14	10	7	14	SYD

Travel Restrictions

Not all RVs are suitable for all driving situations, so it’s important the right RV is chosen for the travel planned. thl, at its discretion, may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. If applicable, any further restrictions will be
mentioned at pick-up. Guests are encouraged to contact On-Road Assist on 1800 849 859 or +61 3 8398 8880 if they have any concerns regarding road accessibility.
Guests who travel to restricted areas without permission may void all Liability Cover in the event of damage or accident.

Britz 2WD RVs aren’t equipped for rough terrain and cannot be driven on unsealed roads with exception of well- maintained access roads less than 12 kilometres long which lead to recognised commercial campgrounds and major tourist attraction. 2WD RVs can be driven to any island on sealed roads provided permission is obtained from On-Road Assist prior to travel.

2WD Travel Restriction Table

State/Territory	Restricted (Permission Required)	Not Permitted at All Times
All/various	Any Islands with access via ferry	Unsealed roads longer than 12km, all ski access roads from 01 June to 30 September, any Beaches, Old Gunbarrel Hwy, Great Central Road
Queensland	North of Laura/Cooktown, North Stradbroke Island and Magnetic Island	Fraser Island, Moreton Island, Cape York between the months of December to May, Old Telegraph Track section of the road to Cape York
South Australia	Kangaroo Island
Tasmania	Bruny Island
Western Australia		Canning Stock Route, Nanutarra Road (unsealed short cut to Tom Price), Karijini National Park (unsealed road sections)
Northern Territory		Lost City in Litchfield Park, Boggy Hole (Finke Gorge National Park), Ghan Heritage Road (from Titjikala to Finke), Gunlom Area, Gubara, Shady Camp, Old Jim Jim Road, Jim Jim Falls, Twin Falls, Mereenie Loop Road (unsealed section), Ernst Giles Road, Old South Road

Britz 4WD RVs are ready to take adventurous travellers off the beaten track, however for their safety, there are restricted travel areas. For restricted destinations listed below, guests are required to nominate expected travel plans with the branch at pick-up and confirm with relevant local authorities that roads are passable prior to travel.
4WD Travel Restriction Table

State/Territory	Restricted (Permission Required)	Not Permitted at All Times
All/various	Any islands with access via ferry, any remote unsealed roads (not already listed), Simpson Desert*, Gunbarrel Highway*, Tanami Track, Savannah Way from Normanton to Borroloola, Sandover Highway*	Any beaches
Queensland	Burke Development Road from Chillagoe to Normanton, Cape York (North of Laura/Cooktown*), Bloomfield Track	Fraser Island, Moreton Island, Old Telegraph Track section of the road to Cape York, CREB Track, Cape York between 1 December- 31 May, Starcke Track, Frenchman Track
South Australia	Oodnadatta Track*, Strzelecki Track*, Birdsville Track*
Tasmania	Tasmania
Western Australia	Bungle Bungles, Gibb River Road, Kalumburu Road, Mitchell Falls/ Plateau, Goldfields Highway (Wiluna to Meekatharra), Marble Bar Road (Newman to Marble Bar), Ripon Hills Road (Marble Bar to Telfer), Lissadell Road (Warmun to Argyle Diamond Mine) and Duncan Road (Victoria Highway NT side to Halls Creek)	Old Gunbarrel Highway, Canning Stock Route
Northern Territory	Arnhem Land*, Larapinta Road between Hermannsburg and Petermann, Plenty Highway*, Southern Lost City (Limmen National Park), Western Lost City (Limmen National Park), Finke Road (between Alice Springs and Oodnadatta), Chambers Pillar	Boggy Hole (Finke Gorge National Park), Ghan Heritage Road (from Titjikala to Finke), Central Arnhem Road (past Beswick), Old South Road from Maryvale to Finke, Crab Claw Road and Gimbat Road.

 

Apollo reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.

Should a customer breach the road restriction rules by taking a 2WD vehicle on an unsealed road or restricted road, or by taking a 4WD vehicle on a restricted road; Apollo may impose a fee on the customer of $300 on each occasion that is identified by Britz.

Apollo at its discretion may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact Apollo Assist at 1800 849 859 if any concerns regarding road accessibility

Kilometres

For the safety of guests please don’t underestimate the time it will take to drive from one point to another. While our 2WD RVs include unlimited kilometres, we recommend travelling a maximum of 250 kilometres per day or the equivalent of 4-5 hours driving. We encourage our guests to take a break from driving at least every 2 hours.

Our 4WD rates include 300 kilometres per day, however, should a little more adventure be needed, an unlimited kilometre package is available before or at time of pick-up for $299.00. If the unlimited kilometre package is not selected any excess kilometres will be charged at 0.55 centre per kilometre, payable on return.

Repairs

We understand that while on holiday the vehicle may require small repairs. So not to disrupt the road trip any further, if the damage was not caused by the guest, repairs up to $100 can be completed without authorisation and will be reimbursed. If repairs over $100 are needed, the Apollo Assist team should be informed prior to repair being completed.

All vehicles are enrolled in the Australian Automobile Association and 24hr mechanical emergency roadside assistance is available if needed simply contact Apollo Assist at 1800 849 859.

Infringements, Tolls & Fines

thl will pass on any charges the guest receives for traffic infringements, toll, or parking fines during their road trip. For toll way fees received, thl will charge the guest’s credit or debit card upon receiving the toll way notice, along with an administration fee of $1.70 per charge. If thl cannot nominate the guest for traffic infringements or traffic fines the guest incurs, thl reserves the right to charge the guest’s credit card for the full amount of the traffic infringement or traffic fine. thl will make reasonable attempts to issue the traffic infringement or traffic fine to the guest. An
administration fee of up to $77.00 to cover associated administrative costs per traffic infringement or parking fine received may be charged.

Animals

We believe fur friends can only make a road trip better and both service animals and pet dogs are allowed to travel in our RVs with written permission from Apollo at time of booking. There is a $315 pet service fee for each pet(excluding service animals). Service dogs are permitted in all vehicles. If a vehicle is returned soiled by a pet, Apollo reserves the right to charge an extra cleaning fee. Our full policy can be viewed on the Apollo website

Smoking

Our vehicles are a smoke free zone, smoking is not allowed in any of our motorhomes. If smoke or drug residue is detected Apollo reserves the right to charge a cleaning fee.

Payment at Branches

For security reasons, Apollo accepts Credit card and Debit card for charges paid on RV pick-up and drop-off. We do not accept cash at Apollo branches. The Bond is payable at pick-up by Credit card or Debit Card and cannot be paid with a pre-paid Credit card.

Credit and Debit cards

Apollo accept Visa, MasterCard & American Express. The following fees apply for the rental and any additional products (irrespective of chosen account e.g. savings, credit, etc.):

Visa Debit card /MasterCard Debit card      2.0%
Visa Credit card/MasterCard Credit Card    3.1%
Amex                                                            2.9%

Fees are subject to change without notice

Credit Card Surcharge - Discovery Rentals

Credit card fees are payable when using Visa, Mastercard or AMEX as these are subject to change Find out the current rates for your card here credit card fees are not refundable

Travel Insurance

For peace of mind, we strongly recommend that all guests take out the highest level of private travel insurance.

Additional Products & Services

Item	Price	Conditions
Extended Roadside Assistance	$8.00 per day (Capped at 50 days).	This includes: opening RV on lock out, jump start, flat tyre change (using spare located in the RV), fuel delivery up to 20 litres and call out or towing fee* (up to $500.00). Nonmechanical issues are not covered and guests may be required to take the RV to a repairer. (*non-accident related).
Windscreen and Tyre Protection Plus Extended Roadside Assistance (WAP)	$15.00 per day (Capped at 50 days).	This includes: 1 windscreen replacement or up to 3 chip repairs and 2 tyre replacements. (Excludes any call out or delivery costs).
Refueling Pack	$250.00(2WD) per rental $350.00(4WD) per rental	This includes: 1x fuel tank refill and 1x gas bottle refill
Drop and Go Pack – non-toilet & shower / 4WD	$105 for non toilet/shower & $140 for 4WDs and toilet/shower	This includes: toilet and grey water emptying (where available), exterior cleaning (up to 1 hour), interior cleaning (up to 1 hour), removal of bagged garbage and recycling. Toilet and grey water emptying services are available for bookings dropping off in Adelaide, Brisbane, Cairns, Melbourne, Perth or Sydney. Toilet and grey water emptying services are not available for bookings dropping off in Broome, Darwin, Alice Springs or Hobart where vehicles must be returned with toilet and grey water empty.
Unlimited kilometre package for 4WD	$299 per rental	For 4WD vehicles
Camp Chairs	$23.00 each per rental
Camp Table	$32.00 per rental
Additional Doona/Duvet	$20.00 per rental
Esky	$28.00 per rental
Portable Solar Panels	$12 per day	Available for 4WDs from Broome, Darwin, Alice Springs and Perth only. Capped at 10 days. $300 charge for loss or damage.
Heater/Fan	$20.00 per rental
Child/Booster Seats	$45.00 each per rental	Please refer to the Child Restraints guide Maximum 2 seats.
Pre-Purchased Gas Bottle – non-toilet & shower	$27.00 per rental	A gas bottle is necessary for cooking. A full gas bottle(s) may be pre-purchased and can be returned empty to thl at the completion of the road trip. Fee applies for each booking component of a multiple rental
Pre-Purchased Gas Bottle – toilet & shower	$45.00 per rental	A gas bottle is necessary for cooking in the RV. A full gas bottle(s) may be pre-purchased and can be returned empty to thl at the completion of the road trip. Fee applies for each booking component of a multiple rental.
Extra Driver/Renter	$4.00 per person per day	Capped at 15 days.
Toilet Chemicals	$3.60 each	Cannot be pre-booked. Guests can request at Pick-Up.
Satellite Phone	$24.00 per day Plus, call charges	Must be pre-booked at least 7 days prior to pick-up.
Satellite Phone Insurance	$3 per day
First Aid Kit	$43.00	A First Aid kit is supplied in every RV. If the seal is broken or the kit is not returned the kit becomes the property of the guest and the fee is charged
Change of Drop-off location after Pick-up	Up to $750.00	Subject to availability.
Pet Cleaning Fee	$325.00 per rental	Applies on all bookings where a pet dog or cat is travelling in the RV. A maximum of two pets are allowed in the RVs and pets are not allowed in maui vehicles.
One-Way Fee (remote locations)	$300.00	Applies where pick up originates from Darwin, Broome, Alice Springs or Perth and returns to any location, or, where pick up originates from any location and returns to Darwin, Broome, Alice Springs or Perth.
One-Way Fee (metro locations)	$200.00	Applies where pick up originates from Cairns, Brisbane, Sydney, Melbourne, Hobart or Adelaide, and returns to these locations.
Broome Location Fee	$900.00	Per rental
Hobart Location Fee	$125.00	Applies for bookings that pick-up in Hobart.
Public Holiday Surcharge	$125.00	A Public Holiday Surcharge will apply to all rentals picking up and/or dropping off on the observed public holiday dates at the pick-up and drop-off location

Additional Items are to be requested at time of reservation or upon vehicle collection and paid by customer on the day of vehicle collection.

Liability reduction option, outdoor table and chairs, extra drivers fees and baby/booster seats are included in the Stress Free Package.

Cancellation and Amendments

You must put any request to Cancel or Amend in writing or we cannot action.  The date of the email will determine the following Cancellation fees:

For bookings made from 15 September 2025, the following fees apply:

• If cancelled 61+ days prior to pick-up – No fee
• If cancelled 60 to 31 days prior to pick-up - $250.00
• If cancelled 30 to 7 days prior to pick-up - 20% of Total Rental (minimum $250.00)
• If cancelled less 6 days or less prior to pick-up - 50% of Total Rental (minimum $250.00)
• If cancelled on the day of pick-up or no show - 100% of Total Rental (minimum $250.00)
• There is no refund for late pick-up of an RV. A refund for the unused portion due to an early return may apply if, after pick-up, maui is notified of the early return with 60 or more days of notice.

Original pick-up date or the earliest confirmed pick-up date is used to calculate the cancellation fee. 

Amendments: If a bookings travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply. 

$50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. If rental is shortened, no refund will be given on the initial deposit.  In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.  Where the hire is being extended, the amendment fee will not apply.

If the amendment results in changing vehicle brands your deposit may not transferable.

Amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.

Any amendments within cancellation time period is subject to the supplier providing permission to amend the travel dates, or cancel the reservation and having to re-book.

Change of rate scheme including special rates. If the rate scheme or vehicle category is changed, this is considered a new booking and cancellation fees may apply to the original booking.

If a bookings travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply.

Other Things You Need To Know

Apollo reserves the right to refuse any rental at our discretion.

While on their road trip guests are responsible for:

• Damage caused where the terms of Rental Contract have not been met of the guest (other than when a third party damage admits fault and provides full contact and licence details).
• Damage caused by negligence and/or wilful conduct.
• Damage caused to the vehicle in any way by part or total water submersion or salt water. It’s true, our vehicles can’t swim.
• Damage caused to tyres and windscreen except where ‘Value Pack’  has been purchased and applies.
• Damage caused to the vehicle when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
• Damage caused due to a single vehicle roll over except where the ‘Value Pack’,‘4WD Additional Cover’ or ‘Single Vehicle Rollover’ has been purchased and applies.
• Damage and associated costs with recovery of a bogged vehicle.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the underbody or overhead of the RV except where the ‘Value Pack’ has been purchased and applies.
• Damage to the awning of the RV except where ‘4wd Additional Cover’ has been purchased and applies.
• Our RVs are equipped with a tracking device. Apollo reserves the right to send warnings to guests that are driving in contradiction to the terms and conditions, or exceeding the speed limits. Guests that continuously ignore the warnings may be subject to a penalty fee of $300 charged on each occasion identified.

Rates/Terms/Conditions are subject to change without notice.

Enjoy the adventure, wherever it takes you.

Disclaimer

Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Apollo or modifications and/or upgrades to the vehicle design made by the manufacturer.