Spaceships Terms and Conditions
Conditions for Campervan & Motorhome Rental (Australia)
Valid from 02 December 2025 to 31 March 2027
Valid from 02 December 2025 to 31 March 2027
Rates and conditions quoted are subject to change without notice. However (subject to changes in legislation or errors) we will not alter rates or conditions applicable to your rental once your booking has been confirmed by Spaceships. Please note all prices are quoted and payable in Australian dollars.
Spaceships Branch Opening Hours
(allow 1 hour for collection)
| Location | Day of week | Opening Hours |
|---|---|---|
|
Brisbane Sydney |
Monday - Sunday |
Monday to Sunday: 24 hours a day, 7 days a week, 365 days a year due to contactless & automated pick-up process |
| Airlie Beach | Monday to Sunday | 9:00am - 6:00pm |
| - | Note | After-hours pickups and drop-offs (after 6 PM and before 9 AM) will no longer be possible, as the gate to the car park will automatically close. |
| Hobart | Monday – Friday | 9:00am - 4:00pm Staff are on site 9am – 4pm Monday to Friday for any questions you may have. |
| - | 24/7 pick-up | Due to our contactless pick-up, you can pick up your Spaceships campervans at any time 7 days a week |
| Adelaide | Monday – Friday | 9:00am - 4:00pm Staff are on site 9am – 4pm Monday to Friday for any questions you may have |
| - | Saturday & Sunday | 24/7 contactless pick-up Due to our contactless pick-up, you can pick up your Spaceships campervans at any time 6 days a week |
Rental Duration
Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the Vehicle’s return is counted as the final day of the rental regardless of drop-off time. Late pick up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the rental.
Minimum days & one way rentals
Minimum rental period is 5 days. Rentals between 20 December and 15 January require a minimum of 14 days. Minimum rental periods are subject to change, and any such change will be notified to you prior to booking confirmation. One way rentals are available between all branch locations, there is no oneway fee.
Remote Location Fee
Airlie Beach & Hobart are subject to a $200 remote location fee. (Only one $200 fee if picking up and dropping off in remote location.)
Delivery and Return of the Vehicle
The Customer will return the Vehicle in a clean condition with a full fuel tank All vehicles must be returned washed, vacuumed and tidy. A minimum fee of $100 will apply if the vehicle is returned in an unsatisfactory condition, on the return date, time and location set out in the Rental Agreement. All campers are to be returned 2.30pm at the latest on weekdays, and 12:00pm latest on weekends. Vehicles returned after hours will be charged an addition days hire.
*FREE after hours service is available all year round. This must be requested and authorised in advance.
- All vehicles must be returned washed, vacuumed and tidy. A minimum fee of $100 will
apply if the vehicle is returned in an unsatisfactory condition. - Spaceships Australia do not offer refunds for early returns. We strongly recommend
customers invest in travel insurance. - If you return the Vehicle later than the time shown on your rental agreement you will he
charged an additional day’s hire - If you do not return the Vehicle by the date shown on the Rental Document you must pay
an additional day’s hire plus a penalty of $100 for each day the Vehicle is overdue. - We may request the immediate return of the Vehicle, or we may re-take possession of the
Vehicle without notice, if we reasonably suspect that: - you have breached a term or condition of this Agreement;
- damage to the Vehicle, or injury to persons or property is likely to occur; or
- the Vehicle may be or has been used for an unlawful purpose.
- Rental extensions are possible subject to availability. Suitable notice must be given to
Spaceships Australia for any authorisation to any rental. There is no guarantee of any extension regardless of notice provided.
Change of drop-off destination
Change of Return Location is subject to availability and must be authorised to by Spaceships Australia with suitable notice. An additional charge of minimum $150 and up to $500 applies to any authorised change of return location.
If you return the Vehicle to a location other than that shown on the Rental Document, a fee of up to $2 per kilometre may apply in our discretion for the unauthorised return
Exchange Vehicle
- Additional charges may be incurred if:
- An exchange vehicle is required as a result of an accident you are responsible for making your own way to the nearest Spaceships pick-up location at your own cost. This applies regardless of who is liable for causing the accident.
- You are responsible for all accommodation, transport and food costs plus any other
unforeseeable costs relating to any single vehicle or third-party accident. - In the event of an accident where a replacement vehicle is required, all hired days are
transferred to a new rental agreement. A new insurance option is required for the remaining days.
Vehicle theft and break-in
We suggest having your own travel insurance to cover any associated costs in the unlikely event
of a theft or loss of belongings. The vehicle is insured for damages caused by break-in but the
removable contents are not and will be your responsibility while the vehicle is on hire. We accept
no liability for your personal belongings, for loss of travel days, and additional associated costs.
You must produce the keys if the vehicle is stolen.
of a theft or loss of belongings. The vehicle is insured for damages caused by break-in but the
removable contents are not and will be your responsibility while the vehicle is on hire. We accept
no liability for your personal belongings, for loss of travel days, and additional associated costs.
You must produce the keys if the vehicle is stolen.
Late Drop-offs
If the Customer wishes to drop-off the Vehicle after business hours, they must first get approval from the destination branch.
If you return the Vehicle later than 1600 hours you will he charged an additional day’s hire. Early returns do not entitle you to a refund.
Rental Extension
If the Customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Spaceships. This is subject to availability The extra cost of an extended rental must be paid by credit card on confirmation of the rental extension. Failure to obtain an authorisation for a rental extension will result in a late fee of AU$150 per day in addition to the daily rental rate (plus liability reduction charges) for each day until the vehicle is returned. The daily rental rate charged will be the rate applicable on the day of extension (which may differ from the original rate booked) per vehicle for the extended rental period.
Multiple Rentals
Should a Customer have more than one rental, the bookings can be combined to qualify for a 5% discount on Spaceships Campervan hire in Australia and New Zealand and/or car hire in New Zealand can be combined to qualify if travel is within a 3-month period.
Early Bird Discount
Book early and save 5% for bookings made 120 days prior to travel.
Driver and drivers licence requirements
A full (non probationary) resident country drivers licence must be presented at the time of rental for each nominated driver If the licence is not in English format, an international drivers licence or a certified English translation is also required.
- only you will drive the Vehicle;
- you have not been convicted of, or have charges pending, for an offense relating to driving a vehicle:
- under the influence of alcohol or drugs; or
- with a blood alcohol level over any legal limit, in respect of which the term of the penalty has not been fully served or served at all;
- you are 18 years of age or over and hold a valid current unrestricted or probationary motor
vehicle driver’s licence (learner’s permits are not acceptable); and - you have not been refused or had any motor vehicle insurance cancelled for any reason
within the three years prior to the Rental Period; - you have held a full and valid driver’s licence or probationary licence for 6 months or more.
Age restrictions
Drivers must be 18 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers over the age of 75.
Where You Can and Cannot Drive the Vehicle
- You must only use the Vehicle on sealed roads.
- You must not, unless authorised in writing by us, drive or take the Vehicle:
- on any road which is closed or restricted; or
- on beaches or through streams, dams, rivers or floodwaters; or
- to any other area which we have, in our discretion, advised you not to enter.
Use of the vehicle:
You must not:
- allow the Vehicle to be used for any illegal or dangerous purpose, race, contest or
performance test of any kind; - allow the Vehicle to be used to tow or push anything, unless authorised in writing by us and
unless correctly secured; - carry more passengers than may be properly accommodated by the seat belt restraints
provided in the Vehicle, or carry a greater load than that for which the Vehicle was built; - permit passengers to travel in the Vehicle unless they are seated in forward facing seats and
are properly restrained with the seat beats provided in the Vehicle; - be under the influence of alcohol, drugs or have a blood alcohol content that exceeds the
legal limit in the State or Territory in which the Vehicle is driven; - allow the Vehicle to be used to carry passengers for payment of any kind or sublet or hire the
Vehicle to any other person; - use cookers inside the cabin of the Vehicle or in a dangerous manner;
- transport any animal in the Vehicle. Prior written confirmation from Spaceships is required.
- use the Vehicle when it is damaged or unsafe;
- use the Vehicle to transport goods other than those which would be reasonably contemplated in connection with the permitted purpose of the Vehicle;
- without our prior written consent, use the Vehicle to carry any inflammable, explosive or
corrosive substance other than that which has been provided by us; - use the Vehicle in contravention of any law;
- use the vehicle to carry a child without the use of an approved child restraint (as defined in
the Australian road laws). Note – only one child restraint can be fitted per Spaceship Vehicle.
Australian law requires any child under the age of 7 years to be seated in an approved child
restraint; - exceed the speed limit;
- children under the age off one year old are not allowed to travel in the Vehicle.
- A cleaning fee of $100 applies for dirty/stained seats.
NOTE: By taking the vehicle, you automatically agree to all terms and conditions attached to the
rental, regardless of whether you have signed the rental agreement.
Maintenance, security and safety
You must:
- maintain engine and brake oils and coolant levels if the Vehicle’s warning lights indicate that
this is required. - ensure that the tyres are maintained at the manufacturer’s recommended pressure as
provided in the Vehicle manual. - keep the Vehicle locked and the keys under your personal control at all times and produce
such keys if the Vehicle has been stolen. - return the vehicle to us washed, vacuumed and tidy or pay us a minimum cleaning fee of
$100 if, in our opinion, you have failed to comply with this requirement. - never smoke in the vehicle. Any damage caused by smoking (including cleaning) will be your
responsibility and you will be liable for all costs associated. - immediately report to us any damage to the Vehicle or damage to any property caused by the Vehicle. If you do not, you acknowledge that your failure to do so may compromise your rights under this Agreement;
- generally do all things necessary to keep and maintain the Vehicle in its current state and
condition (fair wear and tear excepted); and - not authorise or undertake any repairs to the Vehicle without our prior written authority
except to the extent that the repairs are necessary to prevent further damage to the Vehicle or other property, in which case you must first attempt to contact us by phone to inform us of the steps you are intending to take and obtain our approval. We will only reimburse you for the cost of such authorised repairs if you keep and produce to us the original receipts for those repairs or salvage. - Contact us immediately to report any problems with the vehicle or equipment. We will do our
best to rectify the problem as soon as possible. No claims will be accepted if we are not advised straight away.
- any damage or loss to the Vehicle or to us which is not covered by insurance.
- windscreen, glass, headlight or sunroof breakages in addition to all other fees under this agreement unless you have paid for Stress-Free insurance
- the cost of rectifying any tyre punctures unless you have paid for Stress-Free insurance
- tolls or fines;
- the cost of repairing any damage caused deliberately, carelessly or recklessly, by:
- you;
- any other driver of the Vehicle; or
- any passenger carried during the Rental Period;
- the cost of repairing any damage to the Vehicle or to third party property caused or
contributed to by a breach of the agreement. - a daily rate fee will apply to vehicles under repair whilst off the road for damages that have occurred to renters not covered by Stress-Free or Reduction Option 2 Insurance.
- the full cost of replacing or repairing all contents supplied by us (including but not limited to: cooker, bedding, cutlery, stereo, tables, chairs, tents, roof racks, power cords, keys any other additional items hired from us) fair wear and tear excepted.
- any damage caused to the Vehicle through the use of tyre chains or any other accessory.
- filling the Vehicle with fuel if it is not returned with at least the same level of fuel it went out with.
- the cost of replacing vehicle keys which have become lost, stolen or damaged.
- any costs involved with non-mechanical faults such as but not limited to running out of fuel, lost keys, flat batteries, damaged tyres, changing the spare tyre or a breakdown as a result of an accident will be your cost regardless of the insurance option you have selected. Costs can include call out fees, towing and labour costs.
Oil and water Levels
The hirer/driver is responsible to check and maintain all fluid levels and must immediately rectify
and report to Spaceships any defect of which you become aware however slight. Rectification
means a fit and proper diagnosis and repair. Continued operation of the vehicle after a defect has occurred may lead to serious consequential damage to the engine for which you the renter
will be held responsible and liable for full repair costs.
The risks of continued driving if your car begins to overheat, or if it has a known cooling system
problem of any kind can be severe. If your temperature gauge moves in a direction from normal,
stop immediately, investigate and call Spaceships. Do not wait for it to cool and drive again as
you may cause further catastrophic damage to your engine, for which you will be held liable.
Driving with an inoperative temperature gauge voids all insurance coverage and may result in
the hirer being held liable if overheating occurs.
Where you can and cannot drive the vehicle
You must only use the Vehicle on sealed roads.
You must not, unless authorised in writing by us, drive or take the Vehicle: on any road which is closed or restricted; or on beaches or through streams, dams, rivers or flood-waters; or to any other area which we have, in our discretion, advised you not to enter.
Vehicle availability
Vehicles cannot be requested by make or model, only by vehicle category. Spaceships will endevour to supply the vehicle category selected, however should the vehicle booked be unavailable through unforeseen circumstances, Spaceships reserve the right to substitute an alternative vehicle without prior notification The alternative vehicle shall be as close a substitute for the booked vehicle as possible Spaceships will reasonably determine what, if any, refund may be warranted if a vehicle substitution is required. Should the customer decide to take a lesser vehicle than booked they will not be entitled to any refund. Where Spaceships cannot provide a vehicle for a confirmed reservation, Spaceships liability is limited to a refund of the unused portion of the rental fee only.
Credit card Payment
If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a Customer. The following credit cards will be accepted: Visa, MasterCard, and American Express.Surcharges are as followed (up to):
|
Scheme & Card Type |
Cost of Acceptance |
|
Visa Credit |
2.70 % |
|
Visa Debit & Prepaid |
2.30 % |
|
MasterCard Credit |
2.70 % |
|
MasterCard Debit & Prepaid |
1.60 % |
|
Eftpos & Eftpos Prepaid |
0.20 % |
|
AMEX |
1.80 % |
The surcharge applies to the use of Visa and Mastercard, and Amex payments and security bond purposes. When payment is made by credit card, the Customer agrees that:
If the hirer cancels the booking, the hirer agrees that:
If the hirer cancels the booking, the hirer agrees that:
- the owner is irrevocably authorised to complete any documentation and take any other action to recover from the hirer's credit card issuer all amounts due by the hirer pursuant to this agreement, including, but not limited to, any amounts due in respect of damage to the vehicle or to property of a third party and all other additional charges as they are incurred including all parking and traffic infringement penalties, road toll fines and associated administration costs;
- The hirer will not dispute his/her liability to the owner for any amount properly due under this agreement and the hirer shall indemnify and keep indemnified the owner against any loss incurred (including legal costs) by reason of notifying the hirer's credit card issuer of such dispute; and
- the owner may process credit card charges pertaining to the rental after the hire period.
Credit Card Surcharge -Discovery Rentals
Credit card fees are payable when using Visa, Mastercard or AMEX as these are subject to change Find out the current rates for your card here
Personal and company cheques
Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up Personal or Company cheques are not acceptable as the vehicle security deposit.
For your Protection
Personal Injury is covered in most cases through Registration Third Party Insurance. However, we strongly recommend that all people travelling in Australia take out Personal Travel Insurance. Spaceships does not accept any liability for personal injuries sustained during rental.
Bond
Credit card details must be provided to us by you at the commencement of the Rental Period for the purposes of paying the Bond.
You authorise us to hold a bond in the amount of $5000 (“Bond”) on your credit card at the
commencement of the Rental Period. You authorise us to use the Bond to cover insurance
excess costs (and any incidental costs) as a result of any accident during the Rental Period. The
bond amount will be deducted from your credit card if you are involved in an accident whilst
using the Vehicle. The bond will be released when the Vehicle is returned provided no damage
has occurred. The excess is applicable regardless of who is at fault and must be paid at the time
the accident report is completed, not at the completion of the rental. The excess will be
refunded to you if we are successful in recovering the costs of the damages from the third party.
You acknowledge that you must pay for anything not covered by insurance or the Bond.
If the hirer cancels the booking, the hirer agrees that:
- the Vehicle is insured for third party Vehicle and property damage;
- the Customer will have to pay a liability fee in respect of any damage incurred whilst in the Customer’s possession;
- the liability fee may be reduced by taking out Liability Reduction coverage (see below)
Any Liability Reduction is void, and the Customer will be responsible for the total cost of any damage if the Customer breaches any of the conditions of the use of vehicle clause
If no Liability Reduction Option is taken, the customer is responsible for the first AU$5000 of the cost of damage
Stress Free Package covers all damage including all glass breakages, under body & overhead damage
The Standard Liability can be reduced by purchasing one of the following Liability Reduction Options:
Standard excess liability:
| Vehicle | Extra Cost per day | Liability Fee | Bond Amount |
|---|---|---|---|
| All Vehicles | $0 | $5,000 | $5,000 |
Stress-Free Insurance:
| Vehicles | Extra Cost per day | Bond/Liability | Bond Amount/Max Collectable |
|---|---|---|---|
| All Vehicles | $35 | $0 | $1,750 |
Stress Free Package is a full cover option, where the Stress Free Package is taken out, the hirer will not have to pay any liability for any damage to the vehicle, including tyres, all window/glass breakages, under body and overhead damage.
WE STRONGLY RECOMMEND OUR CUSTOMERS TAKE THE STRESS FREE PACKAGE FOR TRAVEL WITH COMPLETE PEACE OF MIND.
Exclusions
The Customer acknowledges that they are responsible for all costs for the following damage irrespective of Liability Reduction options that may have been taken.
Damage as identified below is specifically excluded from any Liability Reduction or Stress Free Package limitation of liability and the Customer remains fully liable for all costs incurred:
Damage as identified below is specifically excluded from any Liability Reduction or Stress Free Package limitation of liability and the Customer remains fully liable for all costs incurred:
Vehicle write-off liability
If travelling on the Standard Insurance and the vehicle ends up being written off, then the vehicle
write off liability of up to AUD$18,000 applies.
write off liability of up to AUD$18,000 applies.
You acknowledge that cover may be denied under Standard excess liability and Stress-Free
insurance option if:
4 x Berth Roof Pod – You are covered under The Stress-Free Option. However you are not
covered if the damage is a single vehicle accident through negligence (this includes but not
limited to damage through hitting other objects – car park roofs, trees, low lying structures etc)
insurance option if:
- there is any water related damage such as vehicle submersion, creek or river crossing, beach
driving or driving through low plain flooded areas; - you breach the terms of this Agreement;
- you drive under the influence of alcohol or drugs;
- damage is caused by careless or wilful conduct;
- you drive on restricted, closed, dirt of unsealed roads;
- the articles damaged are appliances or fixtures inside the Vehicle unless in the case of a motor accident.
- do not use Multiple USB Ports in the cigarette lighter socket as this may cause damage to the
electrics (e.g. blown fuses, malfunction of radio/ air con as they are on the same circuit). Damage caused by using a Multiple USB Port will not be covered by insurance. - If an accident occurs in the Northern Territory, Western Australia or South Australia towing
fees will apply regardless of what insurance option you have.
In the event of any accident you must complete within 24 hours, in full, the accident claim
form or your insurance will be void. You acknowledge that failure to provide complete and
accurate details related to the accident will result in administrative fees of $330, and, where
applicable, police report fees of $100.00 regardless of your liability reduction.
If you have an accident with Stress-Free Insurance and are found to be at fault there is a
$100 Administration Fee.
covered if the damage is a single vehicle accident through negligence (this includes but not
limited to damage through hitting other objects – car park roofs, trees, low lying structures etc)
The cover provided by each insurance option is set out below. No means not covered and yes means it is covered.
|
Coverage |
Standard Liability |
Stress-Free | |
| Vehicle towing or salvage | No | Yes | |
| Single Vehicle Accidents |
No |
Yes |
|
| Vehicle Roll Over |
No |
Yes |
|
| Windscreen Cover |
No |
Yes |
|
| Window/Glass Damage |
No |
Yes |
|
| Tyres |
No |
Yes |
|
| Roof |
No |
Yes |
|
| Under Body |
No |
Yes |
|
| Exterior Panels |
No |
Yes |
In the event of any accident you must immediately complete, in full, the accident claim form provided to you at pick up as part of your rental papers. You acknowledge that failure to provide complete and accurate details related to the accident will result in administrative fees of $330, and, where applicable, police report fees of $100.00 regardless of your liability reduction.
Infringements
We reserve the right to charge you for any infringement and unpaid toll notices incurred during
your possession of the Vehicle and you agree that we may charge such amounts to your credit
card. You also agree to pay administration costs of $50 per traffic infringement and $20 for toll
infringement, which will be charged to the credit card provided at the time of hiring without further notice to you. Any enquiries relating to infringement, unpaid toll notices and administration costs are to be directed to fines@spaceshipsrentals.com.au
your possession of the Vehicle and you agree that we may charge such amounts to your credit
card. You also agree to pay administration costs of $50 per traffic infringement and $20 for toll
infringement, which will be charged to the credit card provided at the time of hiring without further notice to you. Any enquiries relating to infringement, unpaid toll notices and administration costs are to be directed to fines@spaceshipsrentals.com.au
Indemnity & Release
- Except to the extent we or others are liable at law, you agree that you are liable and must
indemnify us immediately for:
- the loss of, and all damage to, the Vehicle;
- the cost of towing, recovering and storing the Vehicle;
- for all damage to the property of any person:
- which is caused or contributed by you; or
- which arises from the use of the Vehicle by you;
- appraisal or assessment fees;
- reasonable administrative fees and legal costs as a result of your breach of this Agreement or in respect of recovering costs payable by you (on a solicitor client basis).
- You agree to use, operate and possess the Vehicle at your risk and you agree that we will
have no responsibility or liability for any loss or damage or death except as required by law. To the full extent permitted by law you agree that you release and discharge us and our agents and employees from:
- all claims and demands on us; and
- any loss or damage whatsoever and whenever caused to you whether by way of death of, or injury to, any person of any nature or kind, accident or damage or loss of property, delay, financial loss (including accommodation or meal costs) or otherwise, arising directly or indirectly from or incidental to your use of the Vehicle or any accident to or involving the Vehicle or its use, operation, repair, maintenance or storage or which may otherwise be suffered or sustained in, upon or near the Vehicle provided that this release shall not extend to any claims arising from a negligent act or omission by us; and
- any loss or damage as a result of items being left in the Vehicle after its return to us or stolen from the vehicle.
- You acknowledge that you will not be refunded for hire fees in the event that nonmechanical malfunctions occur such as in respect of stereo, fridge, water pump or cookers
amongst other things - Any person claiming the return of personal property left in the Vehicle is required to furnish
us with satisfactory proof of ownership - You have rights conferred under consumer legislation and no provision in this Agreement is
intended to exclude, restrict or modify any non-excludable terms implied by or rights which you may have under the Trade Practices Act in Australia or any other Federal, State or Territory legislation in Australia to the same or similar effect.
Indemnity & Release
- By hiring a Vehicle from us you are deemed to have accepted this Agreement. This
Agreement is deemed to have been entered into when you request a reservation. You warrant
that the information contained in the Rental Document is true and correct and that the credit
card details provided (if any) are those of the Hirer named on the Rental Document (not the
Additional Drivers). - You acknowledge that we give no express warranty in relation to the motor vehicle other
than those conditions and warranties implied by statute, whether Commonwealth or State,
which cannot be excluded, restricted or modified, such as those under the Trade Practices Act
1974. Where we are permitted to limit liability under those statutes for breach of an implied
condition or warranty you agree that our liability is limited to replacement, repair or
re-supply of the Vehicle. All other warranties, conditions and other obligations which may be
otherwise implied are expressly excluded in their entirety. The Company is not liable to you for any indirect, special, incidental or consequential damages relating to this Agreement
Cancellation and Amendments
A 20% deposit is required to secure your booking. If you need to cancel your booking we
have several options available.
Cancellation up to 45 days prior to pick-up : Loss of deposit or 20% (whichever is greater)
In the case of cancelling your reservation up to 44 days from pick-up, the deposit is Non Refundable. In addition there is a $100 cancellation fee. A No Show is considered as a cancellation.
Amendments are charged at a rate of $50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund given on the initial deposit paid.
If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.
Where the hire is being extended, the amendment fee will not apply.
Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.
Amendments are charged at a rate of $50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund given on the initial deposit paid.
If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.
Where the hire is being extended, the amendment fee will not apply.
Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.
If a bookings travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply.
Free cancellation. If cancelled up to 22 days prior to pick-up, the cancellation is free of charge.
Cancellation Policy
- 20% cancellation fee of total rental if cancelled 7+ days prior to the day of pick up
- 50% cancellation fee of total rental if cancelled 1-6 days prior to the day of pick up
- 100% cancellation fee if cancelled within 24 hours of pick up
Termination
We may terminate this Agreement at any time if you breach this Agreement, or if any of the
information contained in the Rental Document is found to be false.
information contained in the Rental Document is found to be false.
If this Agreement is terminated for any reason other than a breach by us, you must
immediately pay all rental fees and other charges for the Rental Period as set out in this
Agreement.
immediately pay all rental fees and other charges for the Rental Period as set out in this
Agreement.
Jurisdiction
This Agreement is governed by the laws in force in the State of South Australia and you submit
yourself to the non-exclusive jurisdiction of the courts of the State of South Australia.
yourself to the non-exclusive jurisdiction of the courts of the State of South Australia.
Waiver
If we elect not to exercise any of our rights arising as a result of a breach of this Agreement you
acknowledge that our election will not constitute a waiver of any rights relating to any
subsequent or other breach.
acknowledge that our election will not constitute a waiver of any rights relating to any
subsequent or other breach.
Dispute Resolution
- If you disagree with us or wish to file a complaint you agree to resolve your complaint or
dispute with us by:
- immediately notifying, in writing, Spaceships Head Office 5 Business Days of returning the Vehicle.
- provide in writing exact details or your complaint together with any relevant evidence.
- We will use our reasonable endeavours to provide a response to you within 10 Business
Days of receiving your complaint. - If, upon receiving our response, you are still dissatisfied and have further queries, you must
notify us in writing within 5 Business Days of receiving our response and we will arrange a
meeting between you and us in an attempt to resolve the dispute.
Limit of Liability
Spaceships will use our reasonable endeavors to replace the Vehicle in the event of breakdown or accident subject to availability.
Subject to terms and conditions not being breached by the renter Spaceships cannot supply a replacement vehicle under clause, then Spaceships will refund your hire fees for any whole days for which you lose total use of the Vehicle. If breach of terms and conditions have occurred then Spaceships reserve the right to not refund any monies whatsoever
Spaceships provide 24 hour road service free of charge subject to this Agreement.
Call Us Today!
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Email Us
Toll Free
AU - 1800 704 332
UK - 0808 120 7599
US - 1866 278 1155
DE - 0800 183 3668
NZ - 0800 003 022
Also available on
+61 7 3442 2900
+61 7 3442 2900
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