Maui Ultima Plus

General in good condition with minor glitch. The reservation process needs to be improved. No introduction of how to use vehicle and only a video was given.information sheet given was lack of details, e.g still not clear do we need to refill the gas bottle when return the vehicle.

General in good condition with minor glitch. The checkin process needs to be improved. No introduction of how to use vehicle and only a video was given.information sheet given was lack of details, e.g still not clear do we need to refill the gas bottle when return the vehicle.

Instructions at the initial handover were quite rushed. It would be better if you get new users to sit down and watch the series of videos on the Visual Display Unit. These were discovered in the “Camper Help” function when we were on Day 4 of our holiday. Once new users have watched the videos they could then ask questions to confirm understanding. This approach will save your company time as well as be better for the customer.

Great campervan. Easy to drive. Good on fuel. We had a great holiday

Great campervan. Easy to drive. Good on fuel. We had a great holiday

Vehicle was great. The shelf with the range hood fell down at one stage and we rang the help line, they organised for it to be fixed in the next town, we were on our way again within half an hour. Was great to just turn the seat around after a day of travel