Discovery Campervans Australia
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Lets Go Motorhomes Terms and Conditions

Conditions for Campervan & Motorhome Rental (Australia)
Valid from 17 July 2017

This document contains a summary of some of the Rental Conditions. For full detailed Conditions refer to the Rental Agreement on pick-up.

Branch Trading Hours

(allow 1 hour for collection)

LocationDatesHours
Adelaide
Brisbane
Cairns
Melbourne
Perth
Sydney
Year Round Mon-Fri
8:30am - 3:00pm

Sat-Sun
By appointment only
Darwin On Request Basis Only (closed 4th November to 31st March)

Branches Closed:

Christmas Day - 25 Dec, Boxing Day - 26 Dec, New Year's Day - 01 Jan, Good Friday

*Public Holidays & Sundays attract a $100 pick up or drop off fee payable at the branch if not prepaid on your voucher.

Insurance / Excess Reduction Options (LRO)

You have a choice of Standard Excess (Bronze), Liability Reduction 1(Silver) or Stress Free Package (Platinum). Excess Reduction is additional to all prices quoted.

 Hitop Campervans           All other MotorhomesBond/Excess Extra Inclusions
Standard (Bronze) Included in Rental Included in Rental $6,000 n/a
Liability 1 (Silver) $26/day (max $1,250) $30/day (max $1,500) $2,000 GPS
Stress Free Pack (Platinum) $45/day (max $2,200) $65/day (max $2,600) $250 GPS, Gas Refill,Max of 1 windscreen & 2 tyres,Bike Rack, Toll Pass

IMPORTANT NOTE: No Liability Reduction Option covers overhead, underbody or water damage.  All drivers must be between the ages of 21 and 80 years, and must hold a full driver’s licence. 


Security Bond:

A security bond is required which is equivalent to the damage liability and must be lodged on the day of departure by Visa or MasterCard only (no cash or cheque). The security bond is refundable providing the campervan/Motorhome is returned on time, to the agreed location, with fuel and gas full, in a clean condition, with no damage or items missing and in accordance with your Rental Agreement.

Basic Option: $6,000 (payable by credit card)
CDW Option: $2,000 payable by credit card)
Stress Free Option $ 250.00 (payable by credit card)


What is not covered by Insurance:

The following events are not covered by Basic, CDW or Stress Free Option (MPP) Protection Options and are the hirer’s responsibility at all times:

  • Damage caused where the terms of the Rental Agreement have been breached.
  • Broken, cracked or chipped windscreen (except for Stress Free Option (MPP) Insurance)
  • Damage to tyres (except for Stress Free Option (MPP) Insurance)
    Damage caused by intentional, neglectful or wilful acts.
  • Damage caused to the vehicle in any way by part or total water submersion or salt water.
  • Damage to the vehicles interior.
    Damage to the overhead or underbody of the vehicle including the air-conditioning unit and awning. Overhead damage is any damage to the vehicle above the top of the windscreen line.
  • Damage and third party damage caused by or arising out of the vehicle’s use on an unsealed surface or restricted roads.
  • Damage caused whilst driving under the influence of alcohol or drugs.
  • Damage caused while in breach of traffic legislation.
  • Damage or loss caused to any personal belongings.
  • Damage caused and any recovery costs if the vehicle becomes bogged or stranded caused by driver error.
  • Damage caused by any person not listed as a driver on the Rental Agreement.

Lets Go Motorhomes reserves the right to restrict vehicle movements and the availability of CDW and Stress Free Option (MPP) options in certain areas due to adverse road or weather conditions. The damage liability fee applies to each incident, not per rental.

Damage Liability / Accident Notes:

Damage liability fees cover one accident only - in the event of an accident the bond and / or additional payment will be collected again for the balance of the rental days. The loss or theft of personal belongings or damage sustained to the vehicles interior fittings or equipment is not covered (except in the case of collision damage). If you are involved in an accident and pay the Damage liability fee, a second insurance bond would need to be lodged for the remainder of the rental. If you have any accident & your vehicle is unable to be driven or continue your rental and we provide you with a replacement vehicle, you will be required to pay additional Damage liability fees & then lodge a separate security bond.

Grocery Delivery Service

Lets Go make sure your holiday gets off to a great start, In partnership with Coles online you can order your groceries online and they will be delivered to the depot and packed into your vehicle so you can hit the road and start enjoying your holiday sooner.

One Way Rentals

One Way Fee applies to all One Way Rentals. Prices vary with location.

Prices

All prices are quoted in Australian dollars.

Taxes

GST is included in our rates

Rental Payments

All rental charges and security bonds must be paid in full prior to the commencement of the rental. All payments to Lets Go Motorhomes must be made in Australian Dollars only. Payment can only be made by  Visa, MasterCard or EFTPOS. 

Due to exchange rate fluctuations, foreign currency transaction fees and international bank fees, there could be some variance between the amount initially debited against your credit card or debit card and the amount refunded. Let’s Go Motorhomes accept no liability for any such variation or any interest charges incurred on such amounts.

It is your responsibility to ensure that your credit card has sufficient funds and/or daily transaction limit.

No vehicle will be released under any circumstances until the rental payment and Security Bond is paid in full.

Credit Card Surcharge -Discovery Rentals

Discovery Rentals DO NOT CHARGE credit card fees if using a Visa or MasterCard, however American Express will incur a fee of 2.75% surcharge.

Minimum Duration and Kilometres

Minimum rental duration is 7 days. Shorter durations may be available upon application.

Minimum rental durations may increase seasonally at Lets Go Motorhomes discretion.

Rentals are based on unlimited kilometres.

How Rental Days are Calculated

All rentals are calculated per calendar day. When calculating the number of days a vehicle is rented, the day of pick up is counted as day one of the rental, regardless of pick up time. The day of the vehicles return is counted as the final day of the rental. When a rental moves from one rate season to the next, the calculation is based on both rates.

Cancellation & Amendments

You must put any request to Cancel or Amend in writing or we cannot action. The date of the email will determine the following Cancellation fees:

  • If cancelled any time prior to pick-up = $175
  • If cancelled from 30 to 8 days prior to pick-up = $600
  • If cancelled 7 days prior to pick-up = $600 or 50% (plus $100) of the rental cost (whichever is greater)
  • If cancelled on day of pick up or No-Show = 100%
  • If vehicle is returned early there is no refund available for the unused days and a No Show is considered as 100% Cancellation.

Note: an amendment of the booking dates or vehicle type after a booking has been confirmed may be treated as a cancellation and the appropriate fees will apply.

Amendments are charged at a rate of $125 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund given on the initial deposit paid.

If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.

Where the hire is being extended, the amendment fee will not apply.

Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.  Any amendment resulting in pickup or dropoff on a Sunday will incur a $100 surcharge.

Change of Drop Off Destination

Authorisation must be obtained for a change of drop-off destination after your rental has commenced. Lets Go Motorhomes cannot guarantee that any such authorisation will be granted. If authorisation is granted, the hirer will be required to meet the cost of relocating the vehicle to the relevant location.

Rental Extension

Authorisation must be obtained if the renter wishes to extend their rental after the rental has commenced. Lets Go Motorhomes cannot guarantee that any such authorisation will be granted. If authorisation is granted, payment for the extended number of rental days must be made immediately upon the confirmation of the rental extension. Payment can be made direct to your nearest depot or via fax credit card authorisation.

Cleaning Fee

A cleaning fee will be charged if the vehicle is not returned in reasonable condition. Charging of such fee will be at the Depot Managers discretion. The vehicle must be returned with the toilet and grey water emptied or charges will apply. Smoking is strictly prohibited in all vehicles.

Early Returns

There are no refunds for vehicles returned earlier than the agreed term on the Rental Agreement.

Change of Vehicle

Lets Go Motorhomes reserve the right to substitute a comparable or superior vehicle at no extra cost in extreme circumstances. This shall not constitute a breach of contract and does not entitle the renter to any refund whatsoever.

Voluntary Downgrade

If the hirer decides to take a lesser vehicle than booked within 14 days of pick up or during the rental then they will not be entitled to any refund.

Licence Minimum | Maximum Age

A valid current full Driving Licence, Australia, Country of Origin, or International Licence is acceptable. The minimum age is 25 years. The maximum age is 75 years. Under special circumstances arrangements can be made for drivers aged between 21 and 24, subject to additional charges.  Drivers over 75 years may be permitted subject to clearance from the owner’s insurer.

Road Restrictions | Destination Restrictions

Vehicles may be driven in all states; however, restrictions apply depending on road types and standards. All vehicles can only be driven on recognised (roads shown on maps) sealed roads.

Campervans and motorhomes are restricted to bitumen roads only.

All insurance and refundable money is waived if the above restrictions are breached. Any damage and/or recovery costs are the customers responsibility.

Repairs

If your motorhome or campervan requires any repairs or tyre replacement you must advise Lets Go Motorhomes immediately and seek authorisation prior to any repair work proceeding.Lets Go Motorhomes will reimburse you for expenses incurred in rectifying any authorised problems on presentation of the relevant receipts. NB: Defective parts or damaged tyres must be returned to our office for inspection.

Our liability for any delays incurred in the course of damage or defect to the vehicle will be limited to the refund of hire charges for any days lost. We will not accept responsibility any out of pocket expenses in the case of a breakdown or time lost for repairs.

Break Down Service

All vehicles are covered by a national 24 hour / 7 days per week emergency roadside breakdown service.

Traffic Infringements | Toll Way Infringements

Lets Go Motorhomes reserve the right to charge the renter for any speeding, toll way or parking fines that is incurred whilst the vehicle is under their hire. The hirer must advise Lets Go  Motorhomes upon return of the vehicle if they are aware of any pending fines.

Lets Go Motorhomes offers hirers an Australia wide toll pass for $55.00 which covers unlimited toll usage for the duration of your rental.

A $65.00 administration cost for processing each speeding and parking fine will apply.

A $30.00 administration cost for processing each toll way fine will apply, plus the cost of the toll.

Pets | Animals

Unfortunately pets are not allowed in our vehicles, with the exception of guide dogs.

Smoking

Smoking is not permitted in our vehicles. Penalties apply.

Additional Note

Lets Go Motorhomes reserves the right to refuse any rental at its discretion. For full terms and conditions or rental see the Rental Agreement (available upon request).

Disclaimer

Rental rates, insurance rates and terms and conditions are subject to change without notice. Vehicles and illustrations shown may be different to the actual vehicle offered due to modifications and/or upgrades.

International Campervan Rental:

*Exclusions:

Britz, Maui & Mighty Free Cancellation up to 91 days prior to Travel

Lets Go Motorhomes - $175 Cancellation fee Always