Camperman Australia Terms and Conditions

Conditions for Campervan & Motorhome Rental (Australia)
Valid From 01 May 2026 onward

Definitions

The following definitions apply for these Terms and Conditions for Camperman Australia Group Pty Ltd. Camperman Australia Group Pty Ltd is herein referred to as Camperman. The Travel Agent is herein referred to as the Agent. The Client (Renter) is herein referred to as the Hirer.

Camperman Branch Hours

(allow 1 hour for collection)

Location	Dates	Hours
Airlie Beach Cairns Brisbane Melbourne Sydney	Monday - Friday	10:00am - 3:00pm
	Saturday	9:00am - 11:00am
	Sunday	CLOSED BY ARRANGEMENT ONLY

Branches are Closed on the following days -

Christmas Day
Boxing Day
New Years Day
Australia Day
Easter Weekend
Anzac Day
Labour Day
Melbourne Cup (Melbourne Only)
Local Public Holidays

Eligibility & Driver-Related Headings

Authorised Drivers

A breach of any part of this clause constitutes a major breach of your rental contract.

Only the Main Hirer and those individuals listed as authorised drivers on the Rental Agreement

are permitted to drive the campervan. Allowing any person who is not an authorised driver to

operate the vehicle is a serious violation of the agreement.

Such a breach will result in the loss of all entitlement to damage cover indemnity under all

clauses.

How to Become an Authorised Driver?

To be recognised as an authorised driver, the following steps must be completed:

You must be listed and sign the Rental Agreement online,
You must provide a copy of your driver’s licence and passport,
You must also sign the agreement and acknowledgement in person at a Camperman depot.

If you are unable to attend in person on the day of collection, please notify the depot in

advance. Alternative arrangements can be made to have the agreement signed at another

Camperman location.

Age Limits

Camperman Australia enforces both minimum and maximum age limits for all hirers and

authorised drivers.

To be eligible, you and any authorised driver must:

Must be at least 18 years of age, and
Must not be over 85 years of age, and
Must have a minimum of 12 months of driving experience.

It is the responsibility of the hirer and any authorised driver to inform Camperman Australia if

they do not meet the minimum 12 months of driving experience. Camperman Australia accepts

no responsibility for any consequences if this requirement is not met.

Any exceptions to these conditions must be pre-approved by a Camperman Australia

representative prior to the commencement of the rental. Such approval must be documented

in writing and noted on the Rental Agreement. Camperman Australia reserves the right to

refuse the rental if the conditions are not met or approved.

Licence Requirements

To drive a Camperman Australia campervan, the main hirer and any authorised drivers must

meet the following licence requirements:

Hold a valid driver's licence issued by an Australian state or territory, or
Hold a valid international driving permit, or
Provide an official English translation of their licence if it is not issued in English, and
Not be subject to any restrictions or conditions that would legally prevent them from

operating the vehicle.

All licence documentation must be presented before or at the time of vehicle collection.

Additional drivers must be listed and have signed the Rental Agreement prior to operating the

campervan.

Drivers are required to disclose any licence restrictions, suspensions, medical conditions

affecting their ability to drive, or other relevant driving conditions to Camperman Australia prior

to vehicle pick-up.

Restricitons:

Learner’s permit and probationary licence holders are strictly prohibited from driving any

Camperman vehicle.

Provisional drivers are accepted but must:

Clearly display the appropriate provisional plates (P-plates), and
Comply with all road rules and licence conditions applicable to their licence category.

The campervan must not be driven if:

Your driver’s licence is currently cancelled or suspended due to the accumulation of

demerit points, Or

Your driver’s licence has been cancelled or suspended within the three (3) years

immediately preceding the start date of the rental agreement. (must legally inform us)

Driving the campervan under these conditions is strictly prohibited and constitutes a serious

breach of the rental contract.

False Information

You and any authorised drivers must not provide false, incorrect, or misleading information

when entering into the rental agreement. This includes, but is not limited to, details such as

your name, age, address, or driver’s licence information.

Any use of the campervan by a person who has provided false or misleading information is

strictly prohibited and may result in immediate termination of the rental contract and loss of all

damage cover entitlements.

Booking, Payments & Charges

Reservations

Reservations can be made 7 days a week, including public holidays, between 8:00 AM and 8:00

PM or online anytime.

You may submit a booking request via the Camperman Australia website. Camperman will

review availability and either accept or decline the request.

A booking is not confirmed until Camperman has:

Received a 20% deposit, and
Sent you a written confirmation via email.

If you submit a booking request and Camperman confirms availability, but you later decide not

to proceed, standard cancellation fees will still apply—even if the cancellation is made on the

same day the booking is confirmed.

Rental Period And Daily Charges

Rental charges are calculated on a per calendar day basis, not by 24-hour periods. The day the

campervan is collected is counted as the first rental day, and the day it is returned is counted as

the final rental day.

This applies regardless of the time of day the vehicle is picked up or dropped off and is based on

the operating hours of the depot, not the exact time of collection or return.

Minimum Rental Period

The minimum rental period is 5 days.
Rentals of 10 days or more are eligible for a fixed daily rental rate.

Short gap bookings may become available at various depots throughout the year depending on

the season. These are offered at the sole discretion of Camperman Australia and are subject to

availability.

Rates and rental conditions published on the Camperman Australia website and/or in any

associated documentation are subject to change without prior notice.

However, once a booking is confirmed by Camperman Australia, rates and conditions

applicable to that booking will not be altered, except in cases where changes are required by

legislation.

All prices are quoted and payable in Australian dollars (AUD). Any refunds, where applicable,

will also be issued in Australian dollars.

Camperman Australia accepts no responsibility for any gains or losses resulting from exchange

rate fluctuations.

Camperman Australia accepts most major credit and debit cards.

Rental Period Extensions

If you wish to extend your booking while on the road, you must contact our reservations team,

who will advise if an extension is possible and inform you of any associated costs.

To secure an extension, payment for the additional days (calculated at the current daily rate)

must be made by credit card over the phone at the time of the request.

Please note that any extension is not approved until Camperman has confirmed the change in

writing and your rental agreement has been updated.

Extensions are subject to availability, future demand, and are granted at the sole discretion of

Camperman staff.

Payments & Security Bond

A 20% deposit is required to confirm you’re booking. The remaining balance and security bond

are due on the day of vehicle collection.

If you wish to pay the balance prior to collection, please contact Camperman Australia to

arrange a bank transfer. We recommend arranging this in advance, particularly for international

transfers, as the campervan cannot be released until full cleared payment has been received.

Payment Methods: We accept most major credit and debit cards. Surcharges may apply to some

card types.

Security Bond: A $500 security bond is required for all rentals. This amount will be charged to

the main hirer’s credit or debit card at the time of vehicle collection. The main hirer must be

present upon pickup to sign for the card.

The bond is held to cover any potential costs including, but not limited to:

New or unreported damage to the vehicle or equipment
Excessive cleaning or sanitation fees
Refuelling costs
Unpaid parking fines, or traffic infringements
Any other charges incurred under the Rental Agreement

Provided the vehicle is returned in the same condition as at collection, and no additional charges

apply, the bond will be refunded to the original payment method within 5–10 business days

following the vehicle return.

Where a cash bond is accepted, the refund will be processed via card or electronic bank transfer

at Camperman Australia’s discretion.

If any deductions are required, you will be notified via email.

Bond Return

The security deposit is fully refundable when the campervan is returned to the correct location

in a clean and undamaged condition. The security deposit will be refunded to your credit card

within 5 to 10 business days following the completion of your rental.

However, if any terms of the rental contract are breached and the security deposit is insufficient

to cover the costs of damage, you (the hirer) will remain liable for any additional charges.

If the campervan is returned with damage or has been involved in an accident—regardless of

fault—the security bond will be retained by Camperman Australia until the full cost of repairs is

determined, or until any third-party insurance claims are settled.

The security deposit will be refunded in full if it is determined that there is no liability to any

third party under Australian motor vehicle laws and/or litigation.

Please note that third-party claims can take several months or even years to resolve, and

Camperman Australia cannot influence the outcome of these claims, which is the responsibility

of the insurance company and the involved parties.

Conditions For Bond Refund

The full amount of the bond will be refunded provided that:

All rental charges, additional fees, and refuelling costs have been paid in full.
The campervan is returned to the correct rental station on the agreed date and by the

specified time.

No damage, accident, theft, or third-party loss has occurred.
All equipment and accessories are returned clean and in their original condition

(allowing for reasonable wear and tear), including:

The fire extinguisher is unused
The interior, exterior, and underbody of the campervan are clean and

undamaged

The campervan is returned with the same fuel level as at pick-up
No major breach of the rental agreement has occurred

Insufficient Bond Coverage

If the security bond does not fully cover the costs of damage, cleaning, third-party loss, late

return, or other contractual liabilities, you authorise Camperman Australia to debit the

outstanding balance from your nominated credit card or payment method without further

notice.

Cleaning Fee On Return Of The Campervan

The campervan must be returned in the same clean condition as it was at the start of your

rental, allowing for reasonable wear and tear.

If the vehicle is returned excessively dirty, the following cleaning fees will apply:

$150 for interior cleaning (e.g. unclean fridge or stove, dirty kitchen or bathroom,

stained upholstery, rubbish left inside)

$75 for exterior cleaning (e.g. excessive mud, dirt, insect buildup or grime)

These fees are charged at Camperman Australia’s discretion, based on the condition of the

vehicle at drop-off.

Normal road dust and minor surface marks are acceptable, but neglect, spills, stains, or heavy

buildup of dirt will result in a cleaning charge.

All rubbish must be removed from the vehicle prior to return. Any rubbish left in the vehicle or

at the depot will incur an additional cleaning fee.

To avoid these fees, please ensure the campervan is returned in a tidy, swept, and wiped-down

condition, with all rubbish removed prior to returning. If rubbish is left in the vehicle, you will be

charged for disposal.

Toilet Waste

The toilet cassette must be fully emptied and thoroughly cleaned before returning the

campervan.

If the vehicle is returned with any toilet waste remaining in the cassette or the cassette has not

properly been cleaned, a $150 cleaning fee will be charged.

If the toilet bowl itself is left dirty, additional cleaning fees will apply on top of the $150 cleaning

fee.

This fee is:

Non-negotiable
Applied automatically at the discretion of the check-in depot
Not waivable under any circumstances, including time constraints or unfamiliarity with

the process

This charge reflects the health, safety, and sanitation requirements for our staff and future

customers.

To avoid this fee:

Empty the toilet cassette at an approved dump point
Rinse and clean the cassette thoroughly before return

Instructions on how to empty and clean the toilet are provided in Camperman’s instruction

manual and available from staff at pickup. If you're unsure, please ask—we're happy to assist

before you hit the road.

Fuel Requirements

All Camperman campervans must be filled with Regular Unleaded 91, 95 or 98 fuel. Use of any

other fuel type may result in serious engine damage, and damage cover will not apply in such

cases. If you are unsure about the correct fuel, please contact our head office before refuelling.

Fuel economy may vary between vehicles and is influenced by multiple factors, including but not

limited to:

Driving style
Tyre pressure
Weather conditions
Vehicle load

Camperman is not responsible for any variation in fuel consumption.

Campervans are not supplied with a full tank. The fuel level at pick-up is recorded on the

Condition Report, and the vehicle must be returned with the same fuel level.

If returned with less fuel than recorded, you will be charged the market price for the missing

fuel plus a service fee if the tank is below one-quarter.

If you run out of fuel while traveling and require roadside assistance, you will be liable for the

call-out fee and the cost of the fuel provided.

Cancellation Policy

We understand that plans can change. However, cancellations affect our ability to offer the

campervan to other customers, so cancellation fees apply based on when you notify us prior to

your scheduled pick-up:

Cancellation 30 days or more before pick-up: A $200 fee applies. (Note: Deposits up to

$200 are non-refundable.)

Cancellation 7 to 29 days before pick-up: 50% of the full rental charges will be charged.
Cancellation 1 to 6 days before pick-up: 75% of the full rental charges will be charged.
Cancellation on the day of pick-up, failure to notify Camperman prior to rental start, or

failure to pick up the campervan: No refund will be issued; full rental charges are

payable.

A cancellation will only be considered effective once it has been acknowledged and confirmed

by an authorised representative of Camperman Australia. Until such confirmation, your booking

remains active, and cancellation fees may apply.

Agent Commission Forfeited

No commission will be payable to booking agents if a customer cancels their booking for any

reason.

Credit Card Authority

If any amount remains due to Camperman Australia — including but not limited to the damage

excess payable under all clauses — you authorise Camperman to debit the nominated credit

card for that amount within a reasonable time after the end of the rental.

The credit card you provide must be in your own name. If you choose to use another person’s

credit card, that person must be present at the time of pick-up to sign a credit card authorisation

form.

No charges will be processed without a valid authorisation.

Interest On Outstanding Amounts

Any outstanding amounts owed to Camperman Australia must be paid promptly. If payment is

not received within 14 days after the end of your rental period, interest will be charged on the

overdue balance at a rate of 10% per annum (calculated daily).

This interest will continue to accrue until the full outstanding amount is paid.

Please ensure all charges are settled on time to avoid additional fees and potential disruptions to

future bookings.

Default In Payment

If you default in the payment of any money owed to Camperman under the rental contract, you

authorise Camperman to:

Provide information of that default to a credit reporting body, and
Obtain an up-to-date consumer credit report on you.

Personal information may be used and disclosed by the credit reporting body in accordance with

the privacy act to create or maintain a credit information file containing information about you,

including defaults in excess of 60+ days and the debt owed to us.

Payment In Australia

All payments for campervan rentals must be made in Australian Dollars (AUD).

Camperman Australia does not accept foreign currency cash payments under any

circumstances.

Payment methods accepted include credit/debit cards, electronic transfers, and Australian

cash.

Please ensure you have suitable payment arrangements in AUD before your rental to avoid any

delays or issues.

Exchange Rate / Currency Fluctuation

All credit card transactions are processed in Australian Dollars (AUD).

Due to exchange rate fluctuations, there may be a difference between:

The amount debited from your credit card at the start of the rental, and
The amount refunded upon return of the campervan.

These variations are beyond Camperman Australia's control, and we accept no liability for any

differences caused by changes in currency exchange rates.

Writing And Calculation Errors On Rental Agreement

All charges listed in the rental agreement are subject to verification. In the event of a writing or

calculation error, the hirer authorises Camperman Australia to:

Charge the nominated credit card for any underpayment, or
Refund any overpayment made.

These adjustments will be processed as soon as practicable after the error is identified.

Payment Obligations At End Of Rental

At the conclusion of your rental, you are required to pay the following, where applicable:

Any outstanding balance of the rental charges not already paid.
The damage excess amount (if it has not been paid in advance).
All costs relating to damage, third-party loss, or theft of the campervan, where you are

liable under the terms of this agreement.

Additional Costs Payable By The Hirer

You are responsible for paying any costs incurred by Camperman Australia in connection with

your rental. These may include, but are not limited to, the following:

Refuelling costs, where the campervan is returned with less fuel than noted at pick-up.
Extra cleaning fees - unclean interiors, exteriors, or unemptied toilet waste.
Restoration costs required to return the campervan to its pre-rental condition,

excluding fair wear and tear.

Damage repair costs arising from a major breach of the rental contract.
Overhead damage repair costs.
Underbody damage repair costs.
Costs for damage caused by immersion in water, including saltwater or floodwater.
Any amount payable under the rental contract is subject to verification and adjustment,

with a detailed statement of adjustments to be provided to you as soon as practicable.

Amounts owing to Camperman after the end of the rental pursuant will accrue interest

at 10% per annum, beginning 14 days after the rental ends, until full payment is

received.

Pick-Up, Use & Return Of Vehicle

Depot Access & Travel Arrangements

Transport to and from Camperman Australia depot locations is not included in the rental price.

It is the hirer’s sole responsibility to arrange their own transportation to and from the depot for

vehicle collection and return.

We recommend planning your travel in advance and considering options such as Uber, taxis,

rideshares, shuttle services, or public transport to ensure timely arrival.

Customers must allow sufficient time for both vehicle collection and return appointments,

including potential traffic, transport delays, public holiday disruptions, vehicle inspections,

cleaning assessments, paperwork completion, and bond processing procedures.

Customers are also responsible for allowing adequate time between their scheduled vehicle

return and any onward travel arrangements, including flights, transfers, tours, or

accommodation check-ins.

Camperman Australia accepts no responsibility for missed flights, missed connections, late

arrivals, travel disruptions, additional costs, or delays caused by transportation issues, traffic

conditions, late vehicle returns, inspection or processing times, or any other circumstances

outside of our control.

Online Check-In

For all upcoming bookings, it is mandatory to complete the online check-in process at least 7

days before your scheduled vehicle collection date.

During the online check-in, please:

Upload all required details and identification for all drivers
Verify that all personal and booking details are accurate
Confirm the nominated pick-up time

Failure to complete the online check-in process within the required timeframe may result in:

Delays at vehicle collection
Extended processing times
Inability to release the vehicle until all required information has been provided and

verified

Camperman Australia is not responsible for delays or disruptions caused by incomplete,

incorrect, or late check-in submissions.

Completing the online check-in process in advance assists us in preparing your campervan and

helps ensure a smooth and efficient pick-up experience.

Vehicle Collection

When collecting the campervan, you must ensure the following requirements are met:

Valid Driver's Licence & Passport: All authorised drivers must present a valid driver’s

licence (and passport if international) at the time of pickup.

Sign Rental Agreement: All drivers must have signed the Rental Agreement (online and

in person).

Security Bond Payment: A $500 security bond must be paid by card and held until the

vehicle is returned in acceptable condition.

Final Payment: Any remaining rental balance must be paid before or on the day of

pickup.

Driver Verification: Camperman may request further ID or documents for verification

purposes.

The credit/debit card used for payment must be physically present at pickup and be in the

cardholder’s name, as the cardholder will be required to sign the payment authorization.

Failure to provide valid licences or complete payment may result in the delay or cancellation of

your vehicle release.

Camperman is not responsible for missed tours, flights, accommodation, or other onward travel

arrangements if you fail to allow adequate time for the collection or return process. All

processes must be completed properly before the vehicle can be released or signed off.

Pickup Times

All vehicles must be collected from and returned to an official Camperman Australia branch.

If you are unable to attend your scheduled collection on the date stated in your booking

confirmation, you must notify Camperman Australia head office as soon as possible.

Pick-up times are as follows for all Camperman depots:

Weekdays – Monday to Friday: Between 10:00 AM and 3:00 PM
Saturdays: Between 9:00 AM and 11:00 AM
Sundays: CLOSED – BY ARRANGEMENT ONLY

Customers must confirm their pick-up time with Camperman Australia Head Office prior to the

collection date. If no pick-up time has been confirmed, Camperman Australia reserves the right

to allocate a collection time at its discretion.

Failure to confirm or attend the allocated pick-up time may result in delays, rescheduling,

additional charges, or inability to release the vehicle until staff are available.

Camperman Australia accepts no responsibility for missed collections, delays, disruptions to

travel plans, or additional expenses arising from a customer’s failure to confirm or attend their

allocated collection time.

Customers are responsible for allowing sufficient flexibility in their travel arrangements on the

day of collection. We strongly recommend that flights, tours, ferry bookings, accommodation

check-ins, or other time-sensitive arrangements are not booked too close to the scheduled

vehicle collection time.

Camperman Australia reserves the right to delay vehicle collection where necessary due to

repairs, maintenance, safety inspections, cleaning requirements, late vehicle returns, or

operational circumstances outside of our control. Vehicles must pass final preparation and safety

checks prior to release.

Departure times are estimates only and are not guaranteed. Camperman Australia accepts no

responsibility for delays caused by operational, mechanical, cleaning, or safety-related

requirements necessary to prepare the vehicle for hire.

After-Hours And Unattended Pick-Up

After-hours and unattended pick-ups must be confirmed verbally with Camperman Australia’s

head office in Cairns at least two weeks prior to your scheduled collection date to ensure all

arrangements are in place.

Please contact Camperman head office by phone at 1800 216 223 or by email at

sales@campermanaustralia.com to obtain prior written confirmation.

A fee of $110.00 applies for all unattended, after-hours, Sunday, or public holiday pick-ups.

In addition, if staff are required to remain on-site beyond the agreed collection time due to

customer delay, an additional after-hours staffing fee will apply. This fee is calculated at

$110.00 per hour or part thereof that staff are required to remain on-site beyond the agreed

collection time.

All after-hours fees are non-negotiable and cannot be waived under any circumstances.

Public Holidays

Camperman Australia depots are closed on:

All national and local public holidays
Christmas Day, Boxing Day, and New Year’s Day
Good Friday through Easter Monday (including any declared public holidays during this

period)

Important:

Customers are responsible for checking whether their pick-up or drop-off date falls on

a public holiday or depot closure date.

Pick-up arrangements must be confirmed with Head Office at least 10 days prior to the

scheduled collection date.

An after-hours/public holiday fee applies to all approved public holiday pick-ups.
If your scheduled pick-up or drop-off falls during a depot closure period, you must

contact Head Office at least 10 days in advance to arrange alternative instructions.

Failure to make these arrangements may result in delays, additional fees, inability to

collect the vehicle, or complications with the vehicle return process.

Camperman Australia accepts no responsibility where a customer fails to arrange

collection/return instructions in advance or fails to familiarise themselves with depot

closure dates and procedures.

Where sufficient notice of depot closures and collection/return requirements has been

provided, Camperman Australia is not liable for costs, delays, missed collections, missed returns,

or additional expenses arising from a customer’s failure to make the required arrangements.

Sundays

By default, pick-up or drop-off on Sundays must be specially arranged with the Head Office.

What you need to know:

Written confirmation from Camperman is required for any Sunday collection or return.
An $110 after-hours fee applies to all unattended or after-hours pick-ups — this is non-

negotiable.

A minimum of 14 days’ notice is strongly recommended to secure availability.
To arrange:

�� Phone: 1800 216 223

�� Email: sales@campermanaustralia.com

No prior approval = No release:

If you arrive on a Sunday without written confirmation, your vehicle will not be released, and

you will need to wait until the next business day.

Campervan Return Times

You are required to return at the time that is indicated on your rental agreement, you are

welcome to return earlier than the agreed time but no later than 3pm as this is the latest return

time we offer.

Any returns after 3:00 PM—without prior approval—will incur a $150 late return fee, in addition

to the applicable daily rental charge.

Drop-off times for campervans are as follows:

Monday to Friday: Between 8:00 AM and 3:00 PM
Saturdays: Between 8:00 AM and 11:00 AM

After-hours drop-offs on Saturdays are available by prior arrangement only. You must contact

Camperman Head Office in advance to confirm availability and receive written approval along

with detailed return instructions.

Failure to arrange this in advance will result in additional fees, or refusal of the after-hours

return.

Any vehicle that is returned without being formally checked in and signed off by depot staff

will remain the full responsibility of the hirer until the check-in process is completed and

confirmed by Camperman Australia.

Failure To Return The Campervan

If you fail to return the campervan on or before the agreed return date and time stated in your

rental contract, and do not contact Camperman to request an extension, the following actions

may be taken:

Camperman Australia reserves the right to immediately terminate the rental contract

due to breach of agreement.

If the location of the campervan is known, Camperman may recover the vehicle by

lawful means without further notice. You will be liable for all recovery, towing, and

transport costs.

If the location is unknown and reasonable attempts to contact you have failed, the

campervan will be reported as stolen to the police, and legal action may be initiated.

This action is taken to protect our property and prevent loss. Deliberate failure to return the

campervan or to communicate with Camperman about a delay may be treated as unauthorised

possession or theft, subject to a criminal investigation

You are legally responsible for the campervan until it is returned and formally checked in by a

Camperman staff member.

Continued use of the vehicle without written approval is considered unauthorised use and may

void all insurance and damage cover.

Early Return

If you choose to return the campervan earlier than the return date specified in your rental

agreement, no refund or credit will be issued for the unused days.

The rental is charged as a fixed-term contract, meaning:

You are responsible for payment of the entire booked rental period, regardless of

whether you return the vehicle early.

This policy applies even in cases of change of plans, illness, weather disruptions, or

other unforeseen circumstances.

Early returns do not reduce operational costs for Camperman Australia, as the vehicle has been

reserved and held exclusively for your use for the full period.

If you're unsure of your travel plans, we recommend booking conservatively and extending later

(subject to availability) to avoid paying for unused time.

Late Return

Campervans returned later than the agreed date specified in the rental contract will incur:

A charge of the daily rental rate applicable to the contract, plus a $150.00 late fee for

the first late day.

For each additional day the campervan is late, the contracted daily rate will continue to

be charged.

Additionally, you may be liable for any lost revenue or other costs incurred by Camperman

Australia due to the late return.

This policy is non-negotiable, and all applicable fees will be deducted from your security

deposit.

Pick-Up Inspection

Before the campervan is released for hire, you and a Camperman representative will conduct a

joint inspection of the vehicle. This inspection will cover:

External panels, windscreen, and windows
Inventory of additional equipment supplied

A Condition Report will be completed by the Camperman representative, documenting all

existing damage and confirming the campervan is clean and in satisfactory condition at

collection. If you believe the report does not accurately reflect the vehicle’s condition, you must

notify the Camperman representative before departure to allow any necessary corrections.

By signing the Condition Report, you agree that the campervan is received in satisfactory

condition, including the tyres and keys. No refunds or claims will be accepted for issues that

could reasonably have been detected at pick-up.

It is your responsibility to thoroughly inspect the campervan, including the condition of the

keys, before leaving the depot. If any keys provided break during the rental, you must inform

head office immediately and you will be liable for replacement costs.

We strongly encourage you to take your own photos and videos of the vehicle at pick-up to

keep as a personal record.

Return Inspection:

At drop-off, a return inspection will be conducted to assess any new damage, cleanliness, and

fuel levels.

If the vehicle is returned after hours and no staff are present, you remain responsible for it until

it is checked in during depot hours.

Returning the campervan clean, undamaged, and with the correct fuel level helps ensure a

smooth final inspection and avoids additional charges.

Campervan Return

You are required to return the campervan:

To the correct rental station as specified in your rental agreement.
On the agreed return date and by the specified return time stated in your rental

agreement.

In the same condition as when the rental commenced, allowing for reasonable wear and

tear.

With the same level of fuel as recorded in the condition report at the time of pick-up.

Failure to meet any of the above conditions may result in additional charges, including late

return fees, cleaning fees, refuelling charges, or damage costs where applicable.

Afterhours Return

Any return of the campervan outside of the depot’s operating hours must be authorised by

Camperman staff and is subject to depot availability.

If Camperman permits you to return the vehicle after hours, you will be liable for any damage

that occurs to the vehicle until it is inspected and accepted by Camperman staff.

Camperman reserves the right to withdraw authorisation for after-hours returns when

necessary. In such cases, the campervan must be returned during staffed hours, regardless of

the time stated in the rental agreement:

Monday to Friday: 8:00 AM to 3:00 PM
Saturdays: 8:00 AM to 11:00 AM

One-Way Rentals

A one-way location fee of $250.00 applies to all pick-ups and drop-offs at Airlie Beach.

If both your pick-up and drop-off locations are Airlie Beach, only one $250.00 fee will be charged

for the rental.

This fee is included in the final rental price and cannot be waived under any circumstances.

Changing Pick-Up Location

If you wish to change your pick-up location prior to collection, the request:

Must be made in advance,
Will be subject to availability, and
Will be approved solely at Camperman’s discretion.

Approval is not guaranteed, especially during busy travel periods or when fleet logistics are

limited. Additional fees may apply if your request is approved.

Changing Drop Off Location

Any request to change your drop-off location after pick-up must be authorised by the

Camperman reservations team at our Cairns head office.

Our team will assess the request, advise if the change is possible, and inform you of any

applicable fees.

Please note, the new drop-off location is not approved until Camperman has confirmed the

change in writing and your rental agreement has been updated accordingly.

Unauthorised Drop-Offs

Dropping off the campervan at any location or depot other than the one specified in your rental

agreement—without prior written approval from Camperman Australia—is strictly prohibited.

If you return the vehicle to an incorrect or unapproved location, this will be treated as an

unauthorised drop-off. In such cases:

A relocation fee of $1,500 will apply to cover the costs of retrieving and repositioning

the vehicle.

You will also be charged the daily rental rate for each additional day the vehicle is

unavailable due to the delay caused by the unauthorised return.

These fees reflect the logistical costs, staffing, and scheduling disruptions involved in recovering

and relocating vehicles outside our approved network.

If you need to change your drop-off location, please contact Camperman Australia before your

return date to request authorisation and avoid these penalties.

Usage Restrictions & Liability

Prohibited Use

A breach of any part of this clause is considered a major breach of your rental contract and may

result in immediate termination of the hire, loss of insurance cover, and full financial liability for

damages or loss.

Prohibited Driving Conditions

The campervan must not be driven by you or any authorised driver:

While under the influence of alcohol or drugs, or with a blood alcohol content or

presence of drugs in blood, urine, or oral fluid that exceeds the legal limit.

Recklessly, dangerously, or in a manner that poses a risk to others.
While the vehicle is damaged, mechanically unfit, or unsafe to operate.
After being instructed not to drive by a Camperman Australia representative.
If you or any authorised driver fails or refuses to undergo a required breath, blood,

urine, fluid, or drug impairment assessment.

Prohibited Uses

The campervan must not be used:

For any illegal purpose.
To transport dangerous, hazardous, flammable, or polluting substances beyond

quantities for domestic use.

To tow or propel any other vehicle, trailer, or object.
To transport or carry illegal drugs or substances.
For motor trade, experiments, tests, trials, or demonstration purposes.
In an unsafe or unroadworthy condition.
To carry animals or pets, unless previously authorised in writing by Camperman.
In a manner that exceeds the legal speed limit.
With passengers not seated in forward-facing seats or not properly restrained using the

seatbelts provided.

Prohibited Driver Actions

You and any authorised driver must not:

Deliberately or recklessly damage the campervan or allow anyone else to do so.
Modify, tamper with, or alter the campervan in any way.
Attempt to sell, lease, rent, or dispose of the campervan.
Register or claim any interest in the campervan under the Personal Property Securities

Act 2009.

Passenger And Load Limits

You and any authorised driver must not:

Use the campervan to carry passengers for hire, fare, reward, or rideshare purposes.
Carry more passengers than permitted in the rental agreement or than the campervan is

legally licensed for.

Carry any load that exceeds the campervans designed or legal capacity.

Mobile Phone Use

You and any authorised driver must not use a mobile phone while driving to:

Make or receive phone calls, use audio features, or navigate—unless the vehicle is

stationary and the phone is mounted in a proper holder affixed to the vehicle.

Send or view text messages, video messages, emails, or similar communications—

unless the vehicle is parked and turned off.

Animals And Pets

Pets or animals are not permitted in Camperman Australia vehicles unless prior approval has

been granted in writing before collection.

We understand some travellers may wish to bring pets; however, due to allergy risks, vehicle

hygiene standards, and damage concerns, our fleet operates under a strict no-pets policy unless

an exception is agreed upon in advance.

Bringing a pet or animal into the vehicle without written approval will be treated as a major

breach of your rental agreement, and the following conditions will apply:

Your rental contract may be immediately terminated
Your rental bond will be retained in full to cover any necessary cleaning, fumigation,

and odour removal

You may be required to vacate the vehicle immediately

If you wish to travel with a pet, please contact Cam

Jurisdiction & Governing Law

Your rental contract is governed by the laws of the state or territory in which the rental station is

located and from which you have hired the campervan. By entering into this agreement, you

agree that the courts of that state or territory have non-exclusive jurisdiction to resolve any

disputes that may arise between you and Camperman Australia.

Contractual Rights

By signing the Rental Agreement, the Hirer acknowledges and agrees that this is an Australian

contract, governed by the laws of the state or territory in which the agreement is entered into.

The Hirer agrees to be bound by the relevant laws of that jurisdiction.

This contract overrides any other agreement or contractual terms presented or entered in any

other country.

Any amendments to this agreement must be made in writing and signed by both the Hirer and

an authorised representative of Camperman Australia.

Camperman makes no express or implied warranties beyond those outlined in this agreement,

except where required by law.

Force Majeure

Camperman Australia will not be held liable for any failure or delay in fulfilling its obligations

under this agreement where such failure or delay is caused by circumstances beyond its

reasonable control (“Force Majeure Events”).

These may include but are not limited to:

- Natural Disaster (flood, bushfire, earthquake, etc.)

- War, terrorism, riots, civil unrest

- Epidemics, pandemics

- Government actions (lockdowns, travel bans/restriction)

- Strikes, labour shortages

- Supply chain disruptions

- Utility/service outages

If a Force Majeure Event occurs, Camperman Australia will notify the Hirer as soon as reasonably

practicable. During the duration of the Force Majeure Event, Camperman’s obligations under

this agreement will be suspended.

To the extent permitted by law, Camperman Australia is not obligated to offer a refund or

compensation for cancellations or changes resulting from a Force Majeure Event. However,

Camperman may, at its sole discretion, offer a credit or alternative arrangements where

possible.

Australian Consumer Law

You have rights under the Australian Consumer Law (ACL), including consumer guarantees that

cannot be excluded, restricted, or modified by this agreement.

Nothing in this clause, or in any other part of the rental contract, limits or alters any of your

rights or remedies under the ACL or any other applicable federal, state, or territory legislation.

Electronic Signatures

Camperman Australia accepts electronic signatures as a valid and legally binding form of

agreement to the rental contract, including the Terms & Conditions and Rental Agreement.

By signing electronically (including via online form, touchscreen, email, or digital document), you

confirm that:

The signature is your own,
You understand and agree to be legally bound by all terms outlined in the rental contract.
You consent to the use of electronic communications and signatures in place of physical

documents.

Electronic signatures are treated with the same legal status as handwritten signatures under

Australian law (per the Electronic Transactions Act 1999).

If someone else signs on your behalf, you remain fully responsible for ensuring they are

authorised to do so. Camperman may request further verification of identity in the event of a

dispute.

Call Us Today!

Reservations Center: Open (closes in 3 hours)

Toll Free

AU - 1800 704 332

UK - 0808 120 7599

US - 1866 278 1155

DE - 0800 183 3668

NZ - 0800 003 022

Also available on
+61 7 3442 2900

Select Currency

Popular Currencies

All Currencies

CALL US