AutoRent Terms and Conditions

Branch Locations

AutoRent Branches are located at Hobart Airport &  Launceston Airport 

Branch Opening Hours

(allow 1 hour for collection)

Minimum Rental Period

The minimum hire for all rentals is 5 calendar days. (except for the period 26.12 – 15.1 where it is 6 days. 5-day minimum off peak and up to 9-day minimum during busy periods.

Rates are per 24 hours: on the last day, there is an allowance of 59 minutes grace, after which another full day’s rental charge will apply. 

One Way Rentals

One Way Rentals are permitted between all depot locations.

For rentals commencing at Hobart and finishing at Launceston, a Repositioning Fee of $200.00 will apply.  

For rentals commencing at Launceston and finishing at Hobart, a Repositioning Fee of $200.00 will apply

For rentals commencing at Launceston or Hobart and finishing at Devonport, a Repositioning Fee of $225.00 will apply

For rentals commencing and finishing at Devonport, a Location Surcharge of $330.00 will apply

Hire Inclusions

The rates include the following:

• Unlimited Kilometres 
• Vehicle Insurance - Standard Liability
• Third Party Property Cover
• Third Party Injury Liability Cover
• Hobart Airport Location Fee
• Launceston Airport Location Fee
• Kitchen Equipment
• Bedding for 2 people
• 10% GST (Goods & Services Tax)

Standard Liability for Damage

All AutoRent Campers vehicles come with comprehensive insurance cover. A standard liability of AU$5,000 applies in the event of any damage to either our vehicle or Third Party Property. Liability applies to all rentals as specified in the Rental Agreement. This means that regardless of fault, all damage up to the limit of the liability amount is the renters responsibility. This includes any tyre, windscreen or headlight damage and any other internal or external damage not attributable to fair wear and tear, such as returning the vehicle in an abnormally dirty condition (including hair, odour and other evidence of animals).

In addition to the standard liability there is an additional AU$4,900 liability fee ($9,900 total) if an accident occurs on an unsealed road or overhead damage occurs by failing to clear low objects. This is not able to be reduced.

There is a higher liability on unsealed roads and for overhead damage

• Unsealed Roads - Regardless of fault, if there's an accident, damage or loss on an unsealed road,the renters liability will be up to a maximum of AU$9,900. If they reduce their sealed road liability to $0, then a maximum liability of $9900 will remain for loss/damage/accidents on unsealed roads.
• Overhead Damage - Regardless of fault, the renter remains liable up to a maximum of AU$9,900 where there overhead damage is incurred on a sealed or an unsealed road. Their liability for overhead damage or damage on unsealed roads remains, even if their sealed road liability has been reduced to $0.

Underbody damage and damage caused by water immersion are NOT covered by insurance and remain the renters responsibility.

Liability Reduction Options (LRO)

AutoRent offer the following Liability Reduction Options:

Liability Reduction Option 1

The renter has the option of paying an extra AU$35 per day, at the start of the rental, to reduce the vehicle loss/damage liability from $5,000 to $2,500.

Liability Reduction Option 2

Alternatively, the renter will have the option of paying AU$45 per day, (capped at 14 days per 30 day rental) at the start of the rental, to reduce the vehicle loss/damage liability from $5,000 to $0 includes tyre & windscreen damage buyout (Not side or rear glass).

Stress Free Package

$55 per day (capped at 14 days per 30 day rental) Includes Liability Reduction Option 2 plus the following sundry items as requested, but limited to the total and mix of persons travelling,  Personal Kits, Child/Baby seats, GPS, Table, Iron and chairs.

Security Deposit or Bond

AutoRent no longer ask for a $200 deposit. Any late fees , fuel etc. will be debited to the on-file card on return.

New Payment Details

Loss or Replacement of Keys

The renter remains responsible for the cost of replacing lost vehicle keys and remote door opening devices or recovering keys locked in the vehicle (and for any towage involved as a result of keys being lost or inaccessible). This extra cost can range from AU$165-$1,100 (including GST) depending on the vehicle type. These charges are over and above any liability reduction option.

Fuel

Payment for fuel supplied at the start, and used during the course of the rental, remains the renters responsibility

LPG Gas

A pre-hire gas refill charge of $39.00 is payable on collection of the vehicle (a charge of $10 applies to the Camper Wagon for the Butane Gas bottles). The renter is not required to re-fill prior to return.

Taxes & Levies

The renter will be liable for any port/airport turnover fees that may be applicable or introduced, where not indicated in the rates.

Credit Card Surcharge

There is a 2.75% surcharge when paying with a Diners Club or Amex card but there are NO fees when payment is made with a Mastercard or Visa Card.

Credit Card Surcharge -Discovery Rentals

Credit card fees are payable when using Visa, Mastercard or AMEX as these are subject to change Find out the current rates for your card here

Extras Available for Hire

Extras are to be prebooked and are payable at pick up.

• Extra Drivers Fees - AU$3 per day for each additional driver
• Baby / Booster Seats - AU$16.50 per day (maximum AU$66 per rental)
• Iron - AU$1 per day (maximum AU$10 per rental)
• Outdoor Chair - AU$2 per day (maximum AU$18 per rental)
• Outdoor Table - AU$1 per day (maximum AU$10 per rental)
• Bedding Kits* - AU$40 per person per rental
• Neverlost GPS - AU$7 (maximum $70 per rental)
• Mountain Bike** - $13 per day (maximum $90 per rental)
• Bike Rack - $50 per rental if bringing own bikes (free if hiring bikes)
• External Awning - $7 per day (maximum $50 per rental) Available for 3 berth hitop & 2-4 berth Motorhome Only

* Bedding kits include 1 towel, pillow, pillowcase, sleeping bag/doona, bed sheet. 

** A quality Mountain Bike, suitable for all adults including helmet, pump, repair kit, lock, water bottle holder and bike rack for the vehicle; a maximum of 2 bikes can be hired. (not available on the 2 Berth UMH)

Authorised Drivers

Only You or an Authorised Driver may drive the Vehicle. Allowing the Vehicle to be driven by anyone else constitutes a Major Breach of the Rental Contract and it excludes You and any Authorised Driver from entitlement to Damage Cover.

Age limits

There is a minimum and maximum age limit for those renting the Vehicle. You and any Authorised Driver must be at least 23 and not over 85 years of age, unless we have agreed to a variation of this restriction before the Start of the Rental and it is shown on the Rental Agreement.

Licensed Driving Experience

You and any Authorised Driver must have no less than 3 years of continuous non-provisional licensed driving experience unless We have agreed to a variation of this condition before the Start of the Rental and unless the variation is shown in the Rental Agreement. 

Drivers Licence Requirements

• You must also have a valid licence to drive the Vehicle which is:
  • issued in an Australian state or territory or an international licence (with a valid International Driving Permit or an approved translation into English if the licence is not issued in English);
  • appropriate for the class of the Vehicle being rented; and
  • not subject to any restriction or condition unless We have agreed to that restriction or condition before the Start of the Rental and unless it is shown in the Rental Agreement.
• Learner drivers and provisional and probationary licence holders must not drive the Vehicle.
• At the Start of the Rental and before collecting the Vehicle You and any Authorised Driver must:
  
  • present Your driver's licence and permit copies of the drivers' licences to be made and kept by Us; and
  • present Your passport if You are not an Australian citizen or Australian resident; 

Australian Licence Holders
A standard Australian class C (car) licence allows the holder to drive a vehicle fitted to carry no more than 12 adults including the driver and up to a maximum weight of 4500kg gross vehicle mass (GVM). All AutoRent cars, trucks, campervans and motorhomes can be driven on a full (non-provisional) Australian class C licence.

International Driving Permit/Licence issued outside of Australia
An international driving permit allows the driver to drive a vehicle fitted to carry no more than 8 passengers plus the driver and up to a maximum permissible weight of 3500 kg. Our 12-seat automatic minibus cannot be driven on an international driving permit as it exceeds the passenger limit. Our 2-4 berth walkthrough motorhome and premium motorhome cannot be driven on an international driving permit as they have a gross vehicle mass (GVM) of 4400kg. If your licence country permits GVM of 4400kg or more, or if you have an endoresement to drive larger vehicles, you will be approved. If using an international driving permit you must also produce your regular driving licence.
Please provide an official English translation of your licence. To ensure a smooth rental process please forward a copy of your driving licence and translation to campervans@autorent.com.au prior to your travel, noting your reservations number within 24 hours of your booking.

Cancelled and suspended licences 

• The Vehicle must not be driven:
  
  • while Your driver's licence is cancelled or suspended, including because of an accumulation of demerit points; or
  • if Your licence has been cancelled or suspended within the 3 years prior to the date of the Rental Agreement. 

Cancellation & Amendments

In the case of cancelling your reservation,

• 21+ days from pickup - Loss of Deposit or 20% (whichever is greater)
• 14-20 days before arrival- The deposit is Non Refundable. Plus $200 fee
• 7-13 days before arrival- 70% of the total rental cost will be charged, guests may choose to defer their stay to a later date (Deferred travel to be within 12 months)
• Less than 7 days before arrival: 100% of the rental cost will be charged, or guests may choose to defer their stay to a later date  (Deferred travel to be within 12 months)

Amendments are charged at a rate of AU$50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund will be given on the initial deposit paid.

If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.

If the amendment results in changing vehicle brands your deposit is non transferable.

Where the hire is being extended, the amendment fee will not apply.

Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.

False information

The Vehicle must never be driven by You after providing Us with a false or misleading name, age, address or driver's licence.

Prohibited Uses

• The Vehicle must not be driven by You:
  
  • while You are intoxicated or under the influence of drugs or alcohol or with a blood alcohol content or level of drugs present in Your blood, urine or oral fluid which exceeds the limit set by law; 
  • recklessly or dangerously; or
  • while the Vehicle is damaged or unsafe or in an unroadworthy condition.

•  You must not:
  
  • fail or refuse to undergo any breath, blood, urine or oral fluid test or drug impairment assessment;
  • use the Vehicle: for any illegal purpose; to propel or tow another vehicle or a trailer; or in connection with the motor trade, for demonstrations, experiments, rallies, tests or trials; or
  • use a mobile phone:  to make or receive a phone call, perform any audio function or as a navigational device, unless the Vehicle is stationary and unless the body of the phone is secured in a mounting affixed to the Vehicle so that use of the phone does not require manual operation; or to send a text message, video message, email or similar communication unless the Vehicle is parked.

• You must not:
  
  • deliberately damage the Vehicle or allow anyone else to do so;
  • modify the Vehicle in any way;
  • sell, rent, lease or dispose of the Vehicle; or
  • register or claim to be entitled to register any interest in the Vehicle under the Personal Property Securities Act 2009. 

• You must not use the Vehicle to carry or transport:
  
  • passengers for hire, fare or reward, or for rideshare purposes;
  • more than the number of passengers for whom the Vehicle is fitted with seatbelts; or 
  • any load in excess of the limits for which the Vehicle was constructed, designed, licensed or registered 
  • dangerous, hazardous, biohazardous, infectious, inflammable goods or substances which pollute or contaminate, in quantities above those used for domestic purposes; or 
  • illegal drugs or other illegal substances. 

Permitted Roads vs. Prohibited Areas

• Permitted roads
  
  • The Vehicle may be driven on sealed and Unsealed Roads, but a higher and non-reducible Damage Excess as shown on the Rental Agreement applies
    to any Damage which occurs while it is being driven or manoeuvred on an Unsealed Road. 

• Prohibited areas
  
  • The Vehicle must not be used in any area which is prohibited by Us. Prohibited areas include:  any area which is Off Road unless it is a designated parking area; any area where snow has fallen or is forecast to fall; roads which are prone to flooding or are flooded; any road which is closed; and any road where it would be unsafe to drive the Vehicle.
  • The Vehicle must not be removed from the state of Tasmania unless We have given Our written permission and unless this is noted on the Rental Agreement. 

During the rental period - Your Duty of Care

Start of the Rental

• At the Start of the Rental and before collecting the Vehicle You must:
  
  • inspect the Vehicle to ensure that its condition and any pre-existing damage are accurately noted and shown in the Rental Agreement. If there is any discrepancy You must notify Us prior to leaving the Rental Station; and
  • pay the anticipated Rental Charges and a Deposit towards possible extra charges. 

Care of the Vehicle

• You must not:
  
  • use the Vehicle for transporting any pets or animals, except assistance animals, unless Our consent is noted by Us on the Rental Agreement beforehand; or 
  • smoke in the Vehicle and You must take reasonable steps to prevent passengers from doing so. It is an offence in Tasmania to smoke in a vehicle where there are passengers younger than 18 years of age.
    
    Additional cleaning, deodorising and disinfecting charges will apply if You contravene these conditions. 

• You must take good care of the Vehicle by:
  
  • keeping the engine oil, radiator coolant and tyre pressures at their correct levels;
  • using the correct fuel type;
  • keeping a lookout for oil water or fuel leaks and for tyre damage or unusual wear patterns;
  • being alert for indicators, brake lights, head lights and tail lights for not operating correctly;
  • keeping doors hatches and windows closed against inclement weather;
  • not stopping or parking in harm’s way; 

Vehicle to be locked and Keys kept in Your possession

• You must ensure that the Vehicle is locked when unattended and that the Keys are in Your possession and never left in the Vehicle when unoccupied.

Seatbelts and child restraints

• You must:
  
  • comply with all seat-belt laws and child restraint laws; and
  • ensure that child restraints are correct for the weight and age of the child, are correctly installed and are kept properly adjusted and fastened.

Safe stowage when driving

• You must ensure that any equipment, goods or property have been securely stowed in the Vehicle and not left loose such as to be a safety hazard.

Notification of Vehicle fault

• You must inform Us immediately if:
  
  • a warning light or fault message appears;
  • You see or become aware of low levels of engine oil or brake fluid or engine coolant; or
  • the Vehicle develops a mechanical fault
    If You fail to notify Us and continue to use the Vehicle You will be responsible for Damage or any Third-Party Loss arising from of Your continued use. 

Repair without authority prohibited

• You must not let anyone else repair or work on the Vehicle or tow or salvage it without Our prior authority to do so.

Repair with authority

• Where We have given You Our prior authority for any repair or work on the Vehicle You must keep and produce to Us the original tax invoices and receipts for any repairs, towing or salvage and we will reimburse You where these expenses have been authorised by Us. Any entitlement to reimbursement is subject to such repairs towing or salvage not having arisen from a Major Breach of the Rental Contract. 

Staying with the Vehicle after an Accident

• You must not leave the Vehicle unattended following an Accident and before the arrival of a tow or salvage operator. 

During the Rental Period - Breakdown

24-hour roadside assistance is provided free of charge for breakdowns (but not for Accidents). If the Vehicle breaks down during the Rental Period You must call 1800 428 373 for assistance. If the Vehicle cannot be repaired, We will use Our best endeavours to provide a replacement Vehicle as soon as one is available.

You are responsible for all costs arising from:

• use of the wrong fuel; 
• a flat battery because of the lights or entertainment system having been left on
• tyre changing;
• the keys having been misplaced or lost; or
• the keys having been misplaced or lost; or
• the keys having been locked in the Vehicle.

During the Rental Period - Accident or Theft

If You have an Accident or if the Vehicle is stolen, You must report this to Us as soon as practicable and complete Our Accident/Theft report form. 

If the Vehicle is stolen or if the Vehicle is involved in an Accident where: 

• any person is injured;
• the other party has failed to stop or leaves the scene of the Accident without exchanging names and addresses; or 
• the other party appears to be under the influence of drugs or alcohol
  then You must also make a report to the Police.

If the Vehicle is stolen or if the Vehicle is involved in an Accident where: 

• If You have an Accident, You must use your best endeavours to
• take a photo of the other driver's licence;
• take the registration numbers of all vehicles involved; 
• take as many photos as You reasonably can, showing
  
  • the position of the vehicles before they are moved for towing or salvage;
  • the Damage to the Vehicle; 
  • the damage to any third-party vehicle or property; and
  • the general area where the Accident occurred, including any road or traffic signs; 
• obtain the names, addresses, phone numbers and email addresses of any witnesses;
• forward all third-party communications and any court documents to Us within 7 days of receipt; and 
• co-operate with Us in the prosecution of any legal proceedings which We institute or in the defence of any legal proceedings which are instituted against You or Us, such co-operation to include attending in person or by video link at Our lawyer's office or at any Court hearing. 

You must not:

• make any admission of fault;
• promise to pay any claim for Third Party Loss; or
• offer or promise to release any other party from any liability to pay for Damage resulting from an Accident, theft of attempted theft.

Rental Cost and Other Charges

Rental Period & Charges

• Your rental of the Vehicle from Us is for the Rental Period and at the Rental Charges shown in the Rental Agreement and described in these Terms and
  Conditions.

Start of the Rental
At the Start of the Rental and before collecting the Vehicle You must:

• make an advance payment towards the anticipated Rental Charges plus a deposit towards possible extra charges;
• inspect the Vehicle to ensure that its condition and any pre-existing damage are accurately noted and shown in the Vehicle Condition Report accompanying the Rental Agreement; 
• confirm the existence of the appliances and utensils in the equipment list accompanying the Rental Agreement; and
• ensure that any child restraint is correct for the weight and age of the child, is correctly installed and is properly adjusted and fastened before
  You drive away

Extending the Rental Period
If Your circumstances change and if You want the Vehicle for longer, You must ask Us no less than 24 hours prior to the expiration of the Rental Period. If We do not agree to the extension and if You fail to return the Vehicle on the scheduled date and by the time shown in the Rental Agreement, We may: 

• terminate the Rental Contract; and
• if the location of the Vehicle is known, recover it by lawful means or if it is unknown, after making reasonable attempts to contact You, report the Vehicle to the Police as stolen.

Fines and infringements
You must pay the issuing authority for all parking speeding and traffic fines and infringements as well as any fines or charges for release of the Vehicle if it has been impounded or wheel-clamped. An administrative fee applies if We are required to nominate You as the driver who is responsible for any fine or infringement which remains unpaid. 

Return of the Vehicle

• You must return the Vehicle:
  
  • to Our Rental Return Location as shown in the Rental Agreement
  • on the date and by the time shown in the Rental Agreement;
  • in a reasonable state of cleanliness;
  • in the same mechanical condition as at the Start of the Rental, except for Fair Wear and Tear; and
  • with a full tank of fuel. 
• If You return the Vehicle: 
  
  • with less than a full tank of fuel then we will apply both a flat refuelling service charge plus the cost of the fuel, at the prices set out in the Rental Agreement; 
  • earlier than the date shown in the Rental Agreement then the rental charges will be recalculated at any higher rate applicable to the shorter rental duration or at any applicable minimum duration charge, whichever is the lesser;
  • after the date and time set for its return in the Rental Agreement, We will charge You at the extra hourly rate shown in the Rental Agreement up to one full day's rental and then a further full day's rental at the standard rate for each 24-hour period or part thereof until the Vehicle is returned to Us; or
  • at any time outside Our normal business hours, You must pay for the Rental Charges and all Damage until the Rental Station next opens for business unless We have agreed to a drop-off after hours and unless this is shown on the Rental Agreement. 

Post-rental inspection procedure

• We will take reasonable steps to conduct a post-rental inspection in Your presence. 
• If You do not wish to wait for the full inspection, and if We subsequently detect Damage, We will notify You as soon as reasonably practicable. 

Payment due at End of the Rental 

• At the End of the Rental all charges are payable according to these Terms and Conditions, including but not limited to:
  
  • the balance of the Rental Charges, plus any excess km charges;
  • the replacement cost of any appliances or utensils which are broken damaged or missing; 
  • the Damage Excess if there is Damage or Third-Party Loss resulting from an Accident or theft of the Vehicle;
  • any additional Damage for which You are liable
  • an administration fee if the fire extinguisher has been used; and
  • any extra costs incurred by us for refuelling or special cleaning. 
• You will not be charged the cost of refilling the gas bottles but there will be no credit or refund for unused gas.
• Any advance payment made by You at the start of the rental will be applied by Us towards all amounts due to Us under the Rental Contract with any difference being payable as a balance by You or as a refund by Us. 

Card authority
If You offer us Your credit card or debit card (Card) as payment in part or in full, and if we accept it: 

• Your signature on the Rental Agreement authorises us to debit your Card for all costs payable by You; 
• You authorise us to reserve credit or obtain authorisation on the Card for the expected cost of the rental plus a deposit or other such amount as agreed at the time of reservation or rental at the time of reservation; and
• You authorise Us to charge the Card with any amount which you owe us under the Rental Contract at any time during the rental and up to 60 days after return of the Vehicle to Us

Default in payment
If You default in the payment of any moneys owed to Us under the Rental Contract:

• You must pay Us interest on that overdue amount calculated at the rate of 10% per annum and starting 7 days after the date that overdue amount became payable to Us and ending on the date of payment of all amounts due; 
• We may engage a mercantile agent or debt collector and You must pay the reasonable costs and charges We incur in recovering or attempting to recover that overdue amount, including mercantile or debt collection fees and commission plus any legal costs; and
• You authorise Us to provide information of that default to a credit reporting body and to obtain a current consumer credit report on You.  Personal information may be used and disclosed by the credit reporting body in accordance with the Privacy Act to create or maintain a credit information file containing information about You, including defaults in excess of 60 days and the debt owed to Us. 

Damage Excess vs. Damage Cover

Damage Excess 

• If there is Damage to the Vehicle or if it is stolen, You must pay up to the Damage Excess shown on the Rental Agreement for each individual Accident or theft claim. 

Liability Reduction Fee (LRF) does not apply to Unsealed Roads or Overhead Damage

• Even if you pay the LRF to reduce the Damage Excess, this does not change your liability for Damage on an Unsealed Road or for Overhead Damage. 

When is the Damage Excess due for payment?

• In the case of Damage to the Vehicle arising from an Accident, the Damage Excess is due for prompt payment and before We supply any replacement or substitute vehicle. 
• If the Vehicle has been stolen, after We have made reasonable enquiries and in Our opinion it is unlikely the Vehicle will be recovered. 

Damage Cover
The Rental Charges include Damage Cover above the dollar amount of the Damage Excess. Subject to these Terms and Conditions, We will not hold
You liable for:

• Damage to the Vehicle arising from an Accident;
• theft of the Vehicle; or
• Third-Party Loss.
  above the dollar amount of the Damage Excess. 

Claims Administration fee
All Accident, attempted theft and theft claims will incur an $88 claims administration fee in addition to Your Damage Liability. This fee is to compensate Us for the labour and associated costs with processing Your claim.

Additional Liability for other Damage

Even if You have paid the LRF to reduce the Damage Excess, You remain liable for: 

• all Damage and any Third-Party Loss arising from: 
  
  • a Major Breach of the Rental Contract; or
  • the use of the Vehicle by any driver who is not an Authorised Driver;
• the first $9,900 of any Overhead Damage or Damage on an Unsealed Road;
• all Underbody Damage; 
• Damage caused by:
  
  • immersion of the Vehicle in water;
  • use of the incorrect fuel type;
  • loading or unloading the Vehicle, except for Fair Wear and Tear; or
  • Your failure to properly secure goods, property or equipment carried in the Vehicle; and 
• any Damage to the tyres except for Fair Wear and Tear.

There is also no Damage Cover for:

• the cost of replacing any Vehicle accessories parts or tools and any appliances equipment or utensils for camping or cooking;
• loss or damage to goods or property carried in the Vehicle whether owned by You or a Third Party; or
• personal items which are left in or stolen from the Vehicle.

Consequences of Major Breach of Contract

No Damage Cover 
If You:

• commit a Major Breach of the Rental Contract leading to Damage or theft of the Vehicle or Third-Party Loss; or
• drive the Vehicle in a reckless or unsafe manner such that there is a substantial breach of road safety legislation 

then You:

• have no Damage Cover;
• are liable for all costs of such Damage, theft of the Vehicle and Third-Party Loss; and
• are liable for and must pay any additional costs or expenses which We incur as a result. 

Termination and repossession
We may terminate the Rental Contract and immediately retake possession of the Vehicle if we have reasonable grounds for believing that there has been a breach of any part of sub-clause 12.1 

Privacy

Personal Information

• We are committed to complying with the Australian Privacy Principles. 
• When We collect Your personal information, We will do so only for the purpose of providing rental services to You. If You choose not to provide this information to Us, then We may not be able to provide those rental services to You.
• We take reasonable steps to ensure that Your personal information is accurate, complete and up to date and also that it is protected from unauthorised access and disclosure, loss, modification or misuse.

Monitoring Device

• A Monitoring Device may be fitted to the Vehicle to enable Us to monitor the Vehicle when it is out of Our possession. When You sign the Rental Agreement, You are authorising Us to monitor and record the Vehicle’s location and speed and record other data relating to its use. 
• You must not tamper with any Monitoring Device or remove it from the Vehicle. 

FOR THOSE WHO STILL HAVE QUESTIONS

Who is allowed to drive the vehicle? 

• Only those who have shown us their driving licenses and have been accepted by us and authorised as a renter or joint renter.
  
  • Note: Don’t let anyone else drive, otherwise, they’ll be responsible for all damage to other people’s property and you’ll be responsible for all the damage to our vehicle. 

Can’t I travel on unsealed roads?

• We aren’t saying that you can’t travel on unsealed roads, just that they’re much riskier than sealed roads. Unsealed roads are mostly narrow and winding with poor sightlines and with a high centre crown and loose gravel at the edges. So, if you’re on an unsealed road, slow right down and be extremely cautious. Decide for yourself whether you really want to travel on an unsealed road. Don’t leave the decision to your GPS

Why do I have to pay for damage if it isn’t my fault?

• It’s the same as it is with most private vehicles. You pay for the first so many dollars of any loss or damage unless and until this can be recovered from the other driver. (If our costs can be recovered from the other driver, then we’ll reimburse you for the amount we’ve taken from you). This process can take as long as 6 months or even more and doesn’t always result in success

What about windscreen and tyre damage? 

• Windscreen and tyre damage are treated in the same way as any other vehicle damage.  You’re responsible up to the limit of the liability amounts stated in your rental contract.
  
  • We’ll repair windscreens if appropriate and replace them only where necessary
  • A damaged tyre will be charged in line with the measured tread; e.g., a tyre with 75% remaining tread would be charged at 75% of the new price. 

What does fair wear and tear mean? 

• Fair wear and tear” means deterioration in the condition of the vehicle, consistent with careful use (e.g., stone chips to the paintwork or tiny dents in the panels).
  
  Items which are not fair wear and tear: 
          
  
  • Vehicle Bodywork 
    Scratch or Scrape over 20mm long and over 1mm wide with paint surface penetration. 
    Dent over 20mm diameter or paint surface penetration or multiple dents. 
    Bumper scratch/scrape over 20mm in diameter with paint surface penetration.
    Lower front bumper scuffing or scrapes above the first 50mm of the lower front bumper or above the lower front bumper first crease line
  • Tyres
    Where a repair is possible (i.e. the tyre has not been run while flat) only the tyre repair will be charged.
    Where a repair is not possible, a replacement tyre (including the cost of fitting) will be charged, pro rata to the original tyre’s tread; e.g. a tyre with 75% remaining tread would be charged at 75% of the new tyre price. If you buy a replacement tyre, its type, make and rating must exactly match the other existing tyres. 
    Tyre damage examples are: 
     unrepairable punctures
     unrepairable punctures
     unrepairable punctures
  • Ancillary Components 
    Damage to mirrors. 
    Damage to lights including: chips, holes, scratches and cracks. 
    Wheel trims cracked, broken, missing, mismatched or not original
    Alloy wheels cracked, buckled, gouged, mismatched or not original.
  • Vehicle Interior
    Any missing original equipment.
    Trim damage or missing parts of the interior trim. 
    Upholstery burns, cuts, stains or tears to the seats, carpets, roof lining and lining in the glovebox or boot/trunk. 
    Excessively dirty or smelly vehicle. 
  • Windsrceen Repair or replacement
    Repair
     If 2mm to 20mm within primary vision area (PVA) only
    Replacement
     If over 20mm in primary vision area (PVA)
     If over 2mm in critical vision area (CVA). The primary vision area (PVA) is anywhere more than 90mm from the top and sides of the screen or more than 65mm from the bottom. Note: If you notice a chip within 60 minutes of driving away at the start of your rental, take a timeand-date-stamped photograph and present it to us on your return.

What if I want to keep the vehicle longer?

• Provided that you call beforehand and pay in advance, we’ll extend your rental if your vehicle hasn’t been reserved for someone else. If you’re paying by credit card, we’ll debit your card account with the cost of the extension; but, if you’re paying by EFTPOS, you’ll need to call in to our nearest office to pay the additional charges in advance, before the extension is authorised.

What if I’m a bit late getting back?

• For cars and trucks charges are calculated on a per 24-hour basis, or as otherwise stated for campervans. A grace period of 59 minutes is usually allowed, after which extra charges apply, not only to the vehicle but also optional extras like the Liability Reduction Fee and sundry items such as baby seats. 

Important

All rentals are subject to the terms and conditions of the rental agreement. AutoRent reserves the right to refuse provision of a vehicle if there is doubt that the renter will safely and properly use it.

AutoRent also reserves the right to refuse provision of a replacement vehicle in the event of an accident - no refund of the unused days.

Reservations

Open daily 9 am to 4 pm (excluding Public Holidays) 

Disclaimer

Rates and conditions may be subject to change. While featuring the same facilities, some campers may have different layouts to those shown. All measurements, volumes, fuel consumption etc are approximate. The information provided on the website is subject to change without notice.