This page aims to help answer your questions immediately as email replies may take up to 24hrs or longer over weekends.

 

• Can you take any Campervan off road?
• Are the Campervans new?
• How do I choose the right campervan for me?
• Do any of the campervans have a TV and DVD player?
• Do you have Images of Vehicles?
• Do the Campervans come with Comprehensive Insurance?
• Can I reduce the Excess?
• What is included in the hire?
• What is the All inclusive Package?
• How do I obtain a quote?
• How do I convert my quote to a booking?
• How much does it cost for a Relocation Deal?
• Are there free airport transfers in Australia?
• Can I Go One Way?
• Can Multiple Bookings be combined for a Lower Rates?
• Can I make Secure Internet Payments?
• What type of drivers licence do I need?
• Additional Drivers?
• Baby Seats?
• Driving Restrictions?
• Cancellation & Amendment Fees?

About the Campervans

Can you take any Campervan off road?

No, only the 4WD Campervans can be taken off sealed roads.

Are the Campervans new?

The Maui & Kea Campervans are on average under 3 years. Britz can vary but average between 1 and 5 years old. Backpacker are 5-6 years old. Jucy Campers are new (refurbished) as of 2008. Camperman Australia have models from 1999-2004. Travellers Auto Barn campers range between 3 and 8 years old. All of the Campervans undergo very strict and scheduled maintentence each time they are returned.

How do I choose the right campervan for me?

Campervans are categorised in berths or in simple terms how many people they can sleep comfortably. All of the campervans details and features can be viewed on our website by clicking on either the 2 Berth, 3 Berth, 4 Berth, 6 Berth or 4WD Campervans catagories under the menu at the top of the page.

Do any of the campervans have a TV and DVD player?

Many newer vehicles usually have a TV (usually LCD) and DVD player. Under each vehicle description it will be advised.

Do you have Images of Vehicles?

Yes - just click on the below links to view full specifications and images:

• 2 Berth Campervans
• 3 Berth Campervans
• 4 Berth Campervans
• 5 Berth Campervans
• 6 Berth Campervans
• 4WD Campervans
• Caravans

About Insurance

Do the Campervans come with Comprehensive Insurance?

Yes. They have comprehensive insurance as a standard inclusion in the daily rate. However most vehicles generally come with a standard excess of $7,500.

Can I reduce the Excess?Can I reduce the excess?

Yes. You can definitely reduce the excess you are liable for, there are a few choices on our Insurance page and if you choose the All Inclusive Option it comes as standard in this.

About Inclusions

What is included in the hire?

For inclusion details just click here and you can view what is included in the hire.

About the Packages

What is the Stress Free Package?

The campervan companies have a package for those who prefer to have it all done before you arrive, the inclusions change every year and from company to company but generally this package includes excess reduction, Stamp Duty, bedding etc.

To view the current inclusions simply click on the link under the price on your personalised quote.

General Questions

How do I obtain a quote?

You can obtain a quote by clicking here and follow the few simple steps. You can also obtain a quote by viewing the campervan options on the top menu bar.

How do I convert my quote to a booking?

You can convert your quote to a booking by clicking Retrieve Quotes and Bookings on the top menu bar. You can also convert your quote by clicking on the "Book Now" button on your quote. Complete the booking form and we will confirm your booking request within 24 hours.

Should the campervan you have requested not be available, we will contact you with an alternative prior to charging your card.

How much does it cost for a Relocation Deal?

You may have seen campervan relocation deals advertised for as little as $1-$5 a day. Visit our Relocations page.

Are there free airport transfers in Australia?

No, there are no shuttle services or free transfers in Australia. You will need to take a taxi from the airport to the branch. However, your taxi fare from the airport to the Maui Branch, on pick-up only, will be reimbursed upon presentation of receipt.

Can I Go One Way?

Many companies allow one-way bookings. A minimum number of days usually applies, with each company varying on these requirements.

Can Multiple Bookings be combined for Lower Rates?

Yes - If you have multiple bookings these can be combined to give you a long term hire discount on both rentals. To do this you will have to email us as the system will not know about your other rentals.

Can I make Secure Internet Payments? What are my other payment options?

Yes - When submitting your booking request you enter your credit card details. This is a secure site. For alternative payment options please email us directly and we can outline the best option for your situation.

What type of drivers licence do I need?

A current and full motor vehicle drivers licence is required for all drivers and must be presented upon vehicle collection. Should a foreign licence be in a language other than English it must be accompanied by a current international driving permit issued in the same country as the driver's licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.

Do you have information on the following?

• Additional Drivers
• Baby Seats
• Driving Restrictions
• Cancellation & Amendment Fees

Yes - this information and more can be found under the relevant Terms and Conditions page.

Was your Question Answered?

If the question you have is not answered by the above FAQ or the Instant Quote System then please send the Reservations Department an email.