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Please find below the cancellation and amendment policies for individual suppliers.

Cancellation Policy


                             

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All bookings with the above suppliers have FREE cancellation up to 45 days prior to pick-up 

 If you cancel your reservation less than 45 days prior to pick-up, the deposit is Non Refundable. In addition there is a $100 cancellation fee. A No Show is considered a cancellation. 

Travellers AutoBarn No refunds will be given for any booking amendments to the rental dates within 28 days of collection (if the length of hire is shortened) and the rental will be charged at the number of days originally booked


FREE cancellation on all bookings up to 45 days prior to pick-up 

  • If cancelling 30-44 days prior to pickup date: $200 or 20% whichever is higher
  • If cancelling 7-29 days prior to pick-up date: 50% cancellation fee applies
  • If cancelling 1-6 days prior to pick-up date: 75% cancellation fee applies
  • If cancelling on the day of pickup or you no-show: No refund
  • Above fees valid for new bookings from 01 August 2016 prior to this Loss of Deposit +$100 fee applies

You must put any request to Cancel or Amend in writing or we cannot action. The date of the email will determine the following Cancellation fees:

  • If cancelled any time prior to pick-up = $75
  • If cancelled from 30 to 8 days prior to pick-up = $600
  • If cancelled 7 days prior to pick-up = $600 or 50% (plus $100)of the rental cost (whichever is greater)
  • If cancelled on day of pick up or No-Show = 100%
  • If vehicle is returned early there is no refund available for the unused days and a No Show is considered as 100% Cancellation.

Note: an amendment of the booking dates or vehicle type after a booking has been confirmed may be treated as a cancellation and the appropriate fees will apply. Amendments are charged at a rate of $125 per change. 


                   

Cancellations must be notified in writing and the day of receipt of the cancellation is the date the cancellation fee as follows -

  • FREE cancellation on all bookings up to 91 days prior to pick-up
  • If cancelled from 90 to 22 days prior to pick-up  = Loss of deposit or 20%
    (whichever is higher)
  • If cancelled 21 to 7 days prior to pick up, 20% of rental plus $100
  • If cancelled 6 to 1 days prior to pick up, 50% of rental plus $100
  • If cancelled on the day of pick up or NO Show, 100% of rental is charged
  • A $100 administration fee may be added to any the above

Note: If vehicle is picked up late or returned early no refund is available for the unused portion of the rental


Amendments


Amendments are charged at a rate of AU$50 ($125 for Lets Go Motorhomes) per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund will be given on the initial deposit paid.

If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 14 days ( Cruisin - 28 days) of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.

Britz, Maui & Mighty - Any amendments within cancellation time period is subject to the supplier providing permission to amend the travel dates, or cancel the reservation and having to re-book. If a bookings travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply.

Travellers AutoBarn No refunds will be given for any booking amendments to the rental dates within 28 days of collection (if the length of hire is shortened) and the rental will be charged at the number of days originally booked

If the amendment results in changing vehicle brands your deposit is non transferable.

Where the hire is being extended, the amendment fee will not apply.

Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.

 

 

International Campervan Rental:

*Exclusions:

Britz, Maui & Mighty Free Cancellation up to 91 days prior to Travel

Lets Go Motorhomes - $75 Cancellation fee Always