Phone: 1800 704 332
The Campervan Guide -
Testimonials from Happy Clients
Happy ClientsBelow are comments from previous campervan hirers. 
Also the staff in the Alice branch were really helpful .. thank you!
We did campervaning from 24th to 28th July and absolutely loved it. We also liked your arrangement of vehicles and your enthusisam to make our holiday happen, specially Jenny as she delt with us. On the flip side we were a bit disappointed that the shop opening times were short during winter and we actually got the vehicle only for 4 and half days after 11 am on 24th July and had to hurry up on 28th July to return it by 3:30 pm, but paying for 5 full days. We look forward to another similar campervan holiday in the next two years time. Perhaps in the summers and a different state. And a few of our friends are also considering this option to see Australia. Keep up the great work team. Regards
Love it, thank you.
The free stays guide was not as helpful as we hoped, because certain places, such as the one close to Redcliffe, had changed their policy and did not allow anyone to spend the night and there were no other nearby stop overs on the guide. But we had a wonderful time and we will definitely recommend Discovery and work with you again on our next holiday. We also have family who will contact you for their holiday which they have planned for the end of the year. Thank you very much for your quick response and friendly service. Kind regards Brian Slabbert
The campervan gave us the freedom to travel wherever we wanted during the day, without the hassle of accommodation concerns. The campgrounds in the Northern QLD were easy to locate and consistently had very helpful operators.
Kind regards
Just a note to add which is more of a cultural thing, I guess. Like in NZ a few years ago and also in the southern states where it is more cold during winter, the amenities (shower area) in the caravan parks are everywhere freezing cold, with windows and doors open all day and night. In Europe this is different, where you can enjoy a warm amenities.
We travelled with 3 other couples, also in your vans and had a good 33 day holiday. Cheers, Ivan Todd, Whangamata NZ
the holiday itself was an experience!! warning to anyone going to travel the eastcoast in a campervan - 5 weeks is more than enough, after doing it i would recommend 3 weeks!!
Bob
we did not check the van so later we found out there was no table, chairs and fan. all it took was a telephone call to set this right. we just bought the stuff and by returning the vehicle got our money back. our compliments to the staff at mascott pickup centre for the way they do their job. we would certainly book again if we ever go back to oz.
The staff at pickup and drop off were great, they were organised and although having to deal with quite a few clients at one time werent frustrated and carried on in a professional manner.
I would gladly recomment to any of my friends or aquantences your organisation.
We may well return to Tasmania in the future and would certainly be happy to book with Discovery again.
We were however blessed with wonderful weather in Tasmania, which made all the difference.
thank you
no problem for the booking process.
regards clodagh clay
We had first class service from Discovery Camper Van and would certainly recommend and use your company again and also book the apollo euro deluxe 6 berth.
I hope to return and will use your Company in the future.
We do not regret choosing to travel in a campervan.
Would maybe look at getting a tv next time. We did have a few problems getting a discount at Big4 parks - they said Backpacker was not included ?? Booking was straight forward and pickup and return pretty well organised and straight forward.
Would consider using Apollo again but would check out breakdown policies of other companies first as it was an inconvenience being towed back to Melbourne and I worry on such a short trip what would have happened if we were half way through when it happened.
Thanks to all the staff for all the assistance by mail before the trip and during the trip.
The van hire might be a bit pricey (same as a night in the Hilton!) and considering you still have to pay for fuel, food and campsites... but overall a good holiday.
Didnt want to give back the campervan, had so much fun!!
Collecting the van seemed to take longer than expected with disappointment that due to us being the 3rd to arrive on the morning meant we were left with a van without an awning but no discount was provided as a result.
We had a flat tyer and had forgotten the procedure how retrieve the tyer from underneath the van, which resulted in an expensive mobile phone call. Instuctions before the drive was great but would be better if one was available in the van while on the move. Thank you Tammy
and a thought that i had while i was on holiday was their is too much to absorb in ten minutes about the campervan operation maybe offer video or 1/2 hour session in home state before you pick up your vehicle
negative points: we were not accurately told what to do at Hobart airport to reach the Apollo centre. tell people to either take the shuttle (not the taxi) or to call the Apollo centre for pick up. As for the Apollo fleet, what is the point of having such a fleet when they can never be reached (we had a broken table that could have been replaced). And the tel number is not toll free.
a little expensive for the long term.
I would certainly use this service again.
The team where we dropped off were also really good and helped us have a smooth end to the rental. Overall and great company to use.
oh and we couldnt figure aout what the pvc sling type thing was at the back over the left side window?? had us very puzzled!!! Thanks!!
We brought ours and left them with you. We would use you again but I would like a bigger unit. Thank You.
pillows were flat as a tack and you had to roll it up to use it. Overall it was a fantastic experience
We arrived at Brisbane to drop our camper off just before it shut. We needed a car but had not organised anything but the staff helped us and orgnise one for us to take on there and then! Even though it was past closing time. Could not ask for anything more from Discovery and Apollo
The whole process was remarkably easy, the website was comprehensive and easy to use, the pickup place in brisbane was smooth and professionally run. The vehicle itself was perfect for our requirements,the drop off in cairns again was easy , thanks for a great experience, after that glowing report maybe we can have discount for our next trip cheers steve cripps
The only issue I had was that I think it needs to be clearer that you need to go to pick up the campervan more than 30 mins before the office is due to close as the office staff were annoyed that I arrived only 20 mins before they shut (due to our baggage being delayed).
We made last minute changes and their patience and resolve was outstanding. We liked the experience so much that we are contemplating hiring a campervan again the next time we travel to an Australian destination. Regards, Frank Busuttil.
No problems during use with all bits & bobs working as required. On return, final check procedure was efficient and friendly. (I was running late for my flight!) Happy with the van and the company and would rent again. Recommend Campervans Australia. Campervanning is great fun and an excellent way to see a country.
The holiday itself was fantastic, we enjoyed the campervan experience, though we did not rough it really as we had an ensuite van, which proved to be handy for us on a couple of occasions.
Malcolm Bigg Sydney
The freedom and comfort that holidaying in a Campervan gave enhanced the camping experience. I feel that in the hiring proces the only difficultly was getting to and from Hobart Airport via taxi. Compliments to staff for their kind offer to drive us to the airport due to lack of taxi service when needed.
I have used Backpacker Australia several times in several States and found them excellent to deal with. The vans are oldish, well used, and a bit tatty. However they are maintained well, well equipped and good value for the price. We have never had a mechanical problem. I prefer to save on the cost of these and put the money into a longer stay. Ross Barnes
My husband and me have always enjoyed our campervan holiday in Australia, as facilities are very convenient. And it helps a lot when we are able to return the vehicle to different location. We will still be doing campervan trip in the future in Australia.
I have only two criticisms and they are, firstly, the online map of your Perth location is way out by several kilometres. Secondly, the water in the campervan had a greasy film on it and should have been cleaned out and replaced before our use. I had to dump the water in the storage tanks and flush the system a few times to clean it. Otherwise the overall experience was great. Loved Perth and the south west of WA. My girls loved Bunbury and the dolphins While I loved the Margaret River region and Bussellton. Thanks again, Paul Smith
We also wish to bring to your attention the fact that the campervan booked by us in advance was not ready on that morning as we arrived at 11.30am for the pick up instead of 9.00am as arranged and left your premises pass 1.00pm. It was great fun and I would highly recommend campervans as we are planning our next holiday to New Zealand soon in a campervan. Regards Melvyn and Marlene Lombard
We had an Apollo Euro which was just great for the two of us except there was NO BROOM supplied to sweep out the dirt only a dustpan and hand broom and there was NO SIDE access to the vehicle so you had to either enter the rear of the van through the front or through the rear doors which was inconvenient at night. The vehicle itself was very comfortable and spacious for two people and had everything that we needed for our journey from Darwin to Alice Springs. This is our second booking through your website and we have been very impressed both times so will use again. Highly recommend you to all. S & B Linehan. Western Australia
john from ireland
THE RENTAL COMPANY SERVICE IS WARM AND VERY PROFESSIONAL. THE VAN IS IN EXCELLENT SHAPE.THE RATES ARE REASONABLE.
Two downsides..: The fuel consumption was however more than what we expected. We opted not to take out additional insurance cover and therefore had to pay the bond. Britz took this amount from our creditcard and refunded this upon return of the vehicle. Unfortunately for us the dollar had lost quite a bit of value and we ended up loosing out on 300 euros!! That was an unexpected expenditure and we are very sorry that this is the policy Britz is following. When we commented on this to them, they told us most companies do this.
The vehicle was good, drove well, was economical with good visibility. Fortunately, our two children that travelled with us were 18 and 20 and fit and nimble thereby getting into their bed at the top was not so demanding. Having campervaned before we appreciated the fexibility by being able to stop anywhere for lunch or a cuppa and having plenty of space to store our luggage and bits.We love campervaning and will definitely be back to do more. A suggestion for people thinking about campervaning is to make sure each person carries what they need in a soft bag. There are usually no places for suitcases and the bags stow easily.
The van was great fun to drive and suprisingly spacious. It gave us the freedom of having our own vehicle to explore the sights as well as always knowing we had accommodation. It was relaxing and could always travel at our own pace. Will definately hire another campervan sometime soon down the track for our next holiday. Thanks again.
Our holiday in the Campervan was 100% fantastic. It was the first time my wife and I went for a holiday to Australia but it wont be the last time. We enjoyed it very much. The campervan was also 100%. No problems at all. And for next time, it wil certainly be a campervan again. All the best from a cold Holland
It was our first experience with canpervan. We loved it. The van was very well design and the booking was easy. We will tell our friends about it and will use the booking via Discovery again. The only problem we faced was that we had to wait for a long time at the depot before the car was ready! Cheers, nui
The Britz people were very helpful and they respected the contract to the letter (no surprise expenses or hidden fees and the van was ready and waiting when we arrived to pick it up). This particular model (Voyager 2007) was very comfortable for 2 people but would be a bit cramped for 4. The upper berth fits 2 normal weight (not overweight) adults but there is no room to sit up or move around (I felt very claustrophobic so we slept on the bottom berth). Kids would probably enjoy the upper berth more than adults... Rent a Britz campervan. It is good value for the money with very good service. I hope this helps.
If I could change anything, I would recommend that each van be supplied with a comprehensive Road map of the State, which would have helped, and eliminated the stresses of being "lost" on occasions, particularly in the suburban areas.
Point 2 we hired acamper in broome and now darwin. I cant understand the obsession with stone chips in th outback . they are always going to occur i would think that dents and any major problem are definitly important but with the huge insurance to be paid shorely the chips are always going to be there and should not be part of the checks. we will have no problem using you again but i thought i might as well tell you this feedback had a great holiday.
Something to consider to make the whole process more fulfilling. There should be a mop and mat for cleaning the campervan as mostly it was difficult not to walk dirt through where you had to live for the week or so. Also it would make the experience so much better if there was a list of campsites with a checkist of amenties such as clean water at powered sites etc. We were fortunate to fill our clean water up prior to venturing to the Cosy Cabins Caravan site as when we arrived we found the tap at the powered site was not fit for drinking (had to boil for a rolling boil for a minute or so). Also to our amazement we did not have mobile phone reception. It would have been nice to know this, then we would hae hired a satellite phone. Was a great experience nonetheless, and will hire again. Cheers Scott
We booked online which made everything so easy, the pickup at Brisbaine was only 5 min from the airport & the staff were very friendly & helpful. We traveled from Coolangatta to Noosa through the country one was & down the coast the other. We saw a lot & enjoyed it all. The only thing we were not 100% satisfied with was the sleeping bags, they were a bit past their use by date & as it was winter, with cold nights they werent warm enough.
Our holiday was fantastic,we would have liked to have had more time. It is a long way from Darwin to Perth in three weeks! There was absolutely no problems with the campervan, it was exactly what we wanted,our only small gripe was that we felt there was not enough ventilation, only a small window at the rear of the van could be opened at night and up north it was a bit uncomfortable. We have already recommended you to family and friends, and you can expect repeat business from us as we want to go to New Zealand one day. Regards Peter & Nicole Furlong Victoria
Thank you for your help with everything. If we hired anywhere else in Australia we will definitely book with you. Cheers, Matinlassi family
thanks for your service. we would have no hesitation in using this service again.we have also no hesitation in recommending this company to friends and relations. thanks again regards pat grant
Campervan was reliable and gave great flexibility to go where you wanted - much better than booking hotels and using a hire car. The book of maps was not really detailed enough for us as it covered the whole of Australia. We bought a detailed map of New South Wales as well. Similarly, the campsite book only covered the Big4 sites - there are many more sites around and with hindsight we would have bought a complete campsite guide. The only other thing we would have liked was to hire bicycles and put them on a roof rack so we could explore some of the unsurfaced roads. We would definitely hire a campervan from Discovery Campervans again and have recommended this to other "explorers" Visitors from the UK
The vehicle itself (a small Toyota HiLux) was superbly equipped and a pleasure to drive around Tasmania. The staff at the airport collection depot were fantastic and dealt with any queries in a polite and supportuive manor. My only problem was finding the depot as it is a short walk from the airport terminal at Hobart and is not sign posted. The staff assured me this problem was being addressed as Hobart is a new outlet for your company. I would recommend your company to friends and family if they are venturing down under, and if I am fortunate to return in the future I will certainly considered renting a campervan from Discovery Campervans again. Thank you
For the rest everything was OK. We have had a very good time in Tasmania. T.willemsen
Everyone from booking to handing vehicles back were helpful, friendly and professional. We will do it again Ken Webb
A couple of minor niggles - Hosepipe was too short on the majority of sites, meaning shuffling about was always necessary to fill the tanks, and a blackout blind over the Pop-up roof vent would have been truly wonderful - every morning we were woken very early due to the sun streaming directly onto the bed through the vent. Other than that a pleasurable experience.
The unit we had had a small leak but other than that it was perfect Service was good but slow on the pick up day as 55 units were beiung collected I will do it again next year but would like a 6 berth unit...............can I now in fact book it now for the 2006 Moto GP.....please!! I would (and have) recommend you to anybody
Compared to some horror stories I have heard, I didn't exptect to have such a nice vehicle. Thank you so much. I could recommend your company with confidence.
Yes we are home! We had a great holiday and everything worked out just as we had hoped. The camper was great and so were the staff at both ends of the hire. The whole experience was very good ( apart from a few mosquito bites that we could have done without )! We had one or two suggestions about the interior fittings in the camper, but we put those in the appraisal form for T.H.L. Thank-you for all your assistance and help in setting up a very good itinerary for us, which went without a hitch. sincerely Stephen & Fienie Clark
The responses to my many questions as a first time user of the service were patient, friendly and prompt. The service when picking up the vehicle was great - very friendly and a nice way to start a holiday. The vehicle was clean and sound and served our purpose. We had a great time and will use your service again when we return to Tassie.
The people who we picked up our campervan from were so helpful, they showed us where everything was, how to use everything, and even showed us how to get to the local supermarket to stock up. Our holiday was the best ever and hassle free. You will be hearing from us again for our next trip. Thankyou very, very much.
We loved our "Maui" very much! It was at the centre of our lovely holiday up the west coast of WA - Geraldton, Kalbarri and Carnarvon, including the Blowholes just north of Carnarvon. Steve and I will always have fond memories of this experience. The van was such a convenient way to travel: accommodation and transport in one! We did notice that the booking process - at the beginning and end at the depot in Redcliffe - involved a fair amount of sitting around awaiting our turn. However, when we were served, the young women who served us were extremely efficient and very helpful. Yours sincerely, Tracy
Only 2 complaints. The water holding tank should be cleaned and replenished after each hire. The water in the tank was tainted. I had to drain it and refill it to resove the problem. Secondly the toilet holding tank had not been emptied prior to us using the vehicle.
The reasons we selected offer from you are: 1. Car - it was toyota (reliable) hiace hitop 2.4 l (economical), auto (this meant my wife can drive it too - and she liked it pretty much), 5 seats (we all can fit in), new (mileage was only 40K) 2. Price - good value for money 3. Booking/quote - nice, easy, quick After we done 4K in campervan our comments are: 1. S/T - now we preffer to have it, for family this should be mandatory. 2. Fuel tank was not full on the beginning - I have done only ~300kms instead of ~500 kms. 3. It was an additional worry regarding gas bottle - is it empty, half full or what. I dont think it is fair to ask for $30 refill fee if you use gas stove only 3-4 times. Maybe you can find some better scheme for gas usage. 4. It would be lovely if you can afford to count a day hire as 24 hours rather than calendar day (last day of hire is not "a day", it is actually 6 hours). Kind regards
Thanks for this opertunity. We can honestly say that there was not one fault we could find in the whole experience we had from booking online to the fuel consumption of the turbo diesel VW. The booking process was very clear & simple with printable pages to have as check paperwork. The van was spotless & was a dream to drive. We would not hesitate to hire again & we have already talked friends into the same trip & vehicle as we had. Thinking back we just remember saying to each other how easy the whole "camper" experience was. We are both conservative driver types & were therefore a little tentative at the idea of the larger than car handling.... It was a non issue. Loved the whole thing. So thanks again for a helping to make our Northern Territory trip a great one. Ray & Chris.
(This was a comment recently by a customer in the process of booking their campervan... we love that sort of feedback!)
Apart from a minor problem with interior lights, our campervan trip was terrific. Plenty of room, reliable vehicle and top service from start to finish.
Apart from that it was good. I would reccommend that you tell people to be wary of bringing suitcases. I notice the New Zealand Britz pamphlet tells people to pack their gear in soft bags, but that the Australian one does not. This was an annoying problem for us in our hitop. We really enjoyed the experience and would recommend it to others.
John
Dreaming about another holiday soon, will definitely use your service! Please, keep me inform of any specials on vladmaks
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