Discovery Campervans Australia
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Spaceships Terms and Conditions

 

Conditions for Campervan & Motorhome Rental (Australia)
Valid from 01 August 2015 to current date
 
Rates and conditions quoted are subject to change without notice. However (subject to changes in legislation or errors) we will not alter rates or conditions applicable to your rental once your booking has been confirmed by Spaceships. Please note all prices are quoted and payable in Australian dollars.

 

Spaceships Branch Opening Hours

(allow 1 hour for collection)

 

LocationDay of weekOpening Hours
Melbourne Monday - Friday 9:00am - 3:00pm
- Saturday 9.00am - 12:00noon
- Sunday CLOSED
Brisbane, Sydney, Cairns Monday - Friday 10:00am - 4:00pm
After hours pickup/drop off on request
- Saturday 9.00am - 1:00pm
After hours pickup/drop off on request
- Sunday On Request
 

Rental Duration

Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the Vehicle’s return is counted as the final day of the rental regardless of drop-off time. Late pick up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the rental.

 

Minimum days & one way rentals

Minimum rental period is 5 days. Minimum rental periods are subject to change, and any such change will be notified to you prior to booking confirmation. One way rentals are available between all branch locations.

 

Delivery and Return of the Vehicle

The Customer will return the Vehicle in a clean condition with a full fuel tank All vehicles must be returned washed, vacuumed and tidy. A minimum fee of $100 will apply if the vehicle is returned in an unsatisfactory condition, on the return date, time and location set out in the Rental Agreement.  All campers are to be returned 4pm at the latest on weekdays, and 12:00pm latest on weekends. Vehicles returned after hours will be charged an addition days hire.

 

Change of drop-off destination

Change of Return Location is subject to availability and must be authorised to by Spaceships Australia with suitable notice. An additional charge of minimum $150 and up to $500 applies to any authorised change of return location.
If you return the Vehicle to a location other than that shown on the Rental Document, a  fee of up to $2 per kilometre may apply in our discretion for the unauthorised return

 

Late Drop-offs

If the Customer wishes to drop-off the Vehicle after business hours, they must first get approval from the destination branch. 
If you return the Vehicle later than 1600 hours you will he charged an additional day’s hire.  Early returns do not entitle you to a refund.

 

Rental Extension

If the Customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Spaceships. This is subject to availability The extra cost of an extended rental must be paid by credit card on confirmation of the rental extension. Failure to obtain an authorisation for a rental extension will result in a late fee of AU$150 per day in addition to the daily rental rate (plus liability reduction charges) for each day until the vehicle is returned. The daily rental rate charged will be the rate applicable on the day of extension (which may differ from the original rate booked) per vehicle for the extended rental period.

 

Multiple Rentals

Should a Customer have more than one rental, the bookings can be combined to qualify for longer-term hire discounts Spaceships Campervan hire in Australia and New Zealand and/or car hire in New Zealand can be combined to qualify if travel is within a 3-month period.

 

Driver and drivers licence requirements

A full (non probationary) resident country drivers licence must be presented at the time of rental for each nominated driver If the licence is not in English format, an international drivers licence or a certified English translation is also required.

(a) only you will drive the Vehicle;

(b) you have not been convicted of, or have charges pending, for an offense relating to driving a vehicle:

i. under the influence of alcohol or drugs; or

ii. with a blood alcohol level over any legal limit, in respect of which the term of the  penalty has not been fully served or served at all;

(c) you are 18 years of age or over and hold a valid current unrestricted or probationary motor vehicle driver’s license (learner’s permits are not acceptable); and

you have not been refused or had any motor vehicle insurance cancelled for any reason within the three years prior to the Rental Period;

(e) you have held a full and valid drivers license or probationary license for 6 months or more.

 

Age restrictions

Drivers must be 18 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers over the age of 75.
 

Use of the vehicle:

You must not:

(a) allow the Vehicle to be used for any illegal or dangerous purpose, race, contest or performance test of any kind;

(b) allow the Vehicle to be used to tow or push anything, unless authorised in writing by us and unless correctly secured;

(c) carry more passengers than may be properly accommodated by the seat belt restraints provided in the Vehicle, or carry a greater load than that for which the Vehicle was built;

(d) permit passengers to travel in the Vehicle unless they are seated in forward facing seats and are properly restrained with the seat beats provided in the Vehicle;

(e) be under the influence of alcohol, drugs or have a blood alcohol content that exceeds the legal limit in the State or Territory in which the Vehicle is driven;

(f) allow the Vehicle to be used to carry passengers for payment of any kind or sublet or hire the  Vehicle to any other person;

(g) use cookers inside the cabin of the Vehicle or in a dangerous manner;

(h) transport any animal in the Vehicle other than a Guide Dog;

(i) use the Vehicle when it is damaged or unsafe; 

(j) use the Vehicle to transport goods other than those which would be reasonably contemplated in connection with the permitted purpose of the Vehicle;

(k)without our prior written consent, use the Vehicle to carry any inflammable, explosive or corrosive substance other than that which has been provided by us;  

(l)use the Vehicle in contravention of any law

(m);use the Vehicle to carry a child without the use of an approved child restraint (as defined in the Australian Road laws).  Note - only one child restraint can be fitted per Spaceship Vehicle. Australian law requires any child under the age of 7 years to be seated in an approved child restraint;

(n) exceed the speed limit.

(o)children under the age off one year old are not allowed to travel in the Vehicle. A cleaning fee of $100 applies for dirty/stained seats.

Maintenance, security and safety

You must:

(a) maintain engine and brake oils and coolant levels if the Vehicle’s warning lights indicate that this is required.

(b) ensure that the tyres are maintained at the manufacturer’s recommended pressure as provided in the Vehicle manual;

(c) keep the Vehicle locked and the keys under your personal control at all times and produce such keys if the Vehicle has been stolen;

(d) Return the vehicle to us washed, vacuumed and tidy or pay us a minimum cleaning fee of $100 if, in our opinion, you have failed to comply with this requirement;

(e) Never smoke in the vehicle. Any damage caused by smoking (including cleaning) will be your responsibility and you will be liable for all costs associated

 (f) immediately report to us any damage to the Vehicle or damage to any property caused by the Vehicle.  If you do not, you acknowledge that your failure to do so may compromise your rights under this Agreement;

(g) generally do all things necessary to keep and maintain the Vehicle in its current state and condition (fair wear and tear excepted); and

(h) not authorise or undertake any repairs to the Vehicle without our prior written authority except to the extent that the repairs are necessary to prevent further damage to the Vehicle or other property, in which case you must first attempt to contact us by phone to inform us of the steps you are intending to take and obtain our approval.  We will only reimburse you for the cost of such authorised repairs if you keep and produce to us the original receipts for those repairs or salvage.

(i) Immediately pay or reimburse us for:

a. any damage or loss to the Vehicle or to us which is not covered by insurance.

b. windscreen, glass, headlight, tyres, or sunroof breakages in addition to all other fees under this agreement unless you have paid for or “ALL INCLUSIVE Reduction Option 2” under clause 8;

c. the cost of rectifying any tyre punctures unless you have paid for “ALL INCLUSIVE Reduction Option 2”

d. tolls or fines;

e. the cost of repairing any damage caused deliberately, carelessly or recklessly, by:

i. you;

ii. any other driver of the Vehicle; or

iii. any passenger carried during the Rental Period;

f. the cost of repairing any damage to the Vehicle or to third party property caused or contributed to by a breach of the
Agreement;

g. a daily rate fee will apply to vehicles under repair whilst off the road for damages that have occurred to renters not covered by “ALL INCLUSIVE or Reduction Option 2”

h. the full cost of replacing or repairing all contents supplied by us (including but not limited to: cooker, bedding, cutlery, DVD/CD/MP3 player,         
DVDs, tables, chairs, tents, roof racks, power cords and keys, space Survival Kit and any other additional items hired from us) fair wear and tear   
excepted;

i. any damage caused to the Vehicle through the use of tyre chains or any other accessory.

j. filling the Vehicle with fuel if it is not returned with a full tank of fuel. 

k. the cost of replacing vehicle keys which have become lost, stolen or damaged. 

 Oil and water levels:

The hirer/driver is responsible to check and maintain all fluid levels and must immediately rectify and report to Spaceships any defect of which you become aware however slight. Rectification means a fit and proper diagnosis and repair. Continued operation of the vehicle after a defect has occurred may lead to serious consequential damage to the engine for which you the renter will be held responsible and liable for full repair costs.

The risks of continued driving if your car begins to overheat, or if it has a known cooling system problem of any kind can be severe. If your temperature gauge moves in a direction that is a departure from normal, stop immediately, investigate and call Spaceships . Do not wait for it to cool and drive again as you may cause further catastrophic damage to your engine, for which you will be held liable. Driving with an inoperative temperature gauge voids all insurance coverage and may result in the hirer being held liable if overheating occurs.


Where you can and cannot drive the vehicle

1 You must only use the Vehicle on sealed roads.

2 You must not, unless authorised in writing by us, drive or take the Vehicle:

(a) on any road which is closed or restricted; or

(b) on beaches or through streams, dams, rivers or flood-waters; or 

(c) to any other area which we have, in our discretion, advised you not to enter.

 

Vehicle availability

Vehicles cannot be requested by make or model, only by vehicle category. Spaceships will endevour to supply the vehicle category selected, however should the vehicle booked be unavailable through unforeseen circumstances, Spaceships reserve the right to substitute an alternative vehicle without prior notification The alternative vehicle shall be as close a substitute for the booked vehicle as possible Spaceships will reasonably determine what, if any, refund may be warranted if a vehicle substitution is required. Should the customer decide to take a lesser vehicle than booked they will not be entitled to any refund. Where Spaceships cannot provide a vehicle for a confirmed reservation, Spaceships liability is limited to a refund of the unused portion of the rental fee only.

 

Credit card Payment

If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a Customer. The following credit cards will be accepted: Visa, MasterCard, and American Express. A 2.2% surcharge applies to the use of Visa and Mastercard, 5% for Amex payments and security bond purposes. When payment is made by credit card, the Customer agrees that:

a) If the hirer cancels the booking, the hirer agrees that: a) the owner is irrevocably authorised to complete any documentation and take any other action to recover from the hirer's credit card issuer all amounts due by the hirer pursuant to this agreement, including, but not limited to, any amounts due in respect of damage to the vehicle or to property of a third party and all other additional charges as they are incurred including all parking and traffic infringement penalties, road toll fines and associated administration costs; b) The hirer will not dispute his/her liability to the owner for any amount properly due under this agreement and the hirer shall indemnify and keep indemnified the owner against any loss incurred (including legal costs) by reason of notifying the hirer's credit card issuer of such dispute; and c) the owner may process credit card charges pertaining to the rental after the hire period.

Credit Card Surcharge -Discovery Rentals

Discovery Rentals DO NOT CHARGE credit card fees if using a Visa or MasterCard, however American Express will incur a fee of 2.75% surcharge. 

Personal and company cheques

Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up Personal or Company cheques are not acceptable as the vehicle security deposit.

 

For your Protection

Personal Injury is covered in most cases through Registration Third Party Insurance. However, we strongly recommend that all people travelling in Australia take out Personal Travel Insurance. Spaceships does not accept any liability for personal injuries sustained during rental.
 

Bond

Credit card details must be provided to us by you at the commencement of the Rental Period for the purposes of paying the Bond.
You authorise Spaceships to hold a bond in the amount of $3000 on your credit card at the commencement of the Rental Period.  You authorise Spaceships to use the Bond to cover insurance excess costs (and any incidental costs) as a result of any accident during the Rental Period.  The bond amount will be deducted from your credit card (or retained from a cash deposit) if you are involved in an accident whilst using the Vehicle.  The bond will be released when the Vehicle is returned provided no damage has occurred.  The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental.  The excess will be refunded to you if Spaceships are successful in recovering the costs of the damages from the third party.  You acknowledge that you must pay for anything not covered by insurance or the Bond.


a) the Vehicle is insured for third party Vehicle and property damage;

b) the Customer will have to pay a liability fee in respect of any damage incurred whilst in the Customer’s possession;

c) the liability fee may be reduced by taking out Liability Reduction coverage (see below)

Any Liability Reduction is void, and the Customer will be responsible for the total cost of any damage if the Customer breaches any of the conditions of the use of vehicle clause

If no Liability Reduction Option is taken, the customer is responsible for the first AU$3000 of the cost of damage

Stress Free Package covers all damage including all glass breakages, under body & overhead damage

The Standard Liability can be reduced by purchasing one of the following Liability Reduction Options:

 

Included in Hire :

 

VehicleExtra Cost per dayLiability FeeBond Amount
All Vehicles $0 $3,000 $3,000

 

Liablity Reduction Option 1:

 

VehiclesExtra Cost per dayLiability FeeBond Amount
 All Vehicles $20 $1,500 $1,500
 
Stress Free Option:

 

VehiclesExtra Cost per dayLiability FeeBond Amount
 All Vehicles $30 $0 $0

 

Stress Free Package
Stress Free Package is a full cover option, where the Stress Free Package is taken out, the hirer will not have to pay any liability for any damage to the vehicle,including tyres, all window/glass breakages, under body and overhead damage.

WE STRONGLY RECOMMEND OUR CUSTOMERS TAKE THE STRESS FREE PACKAGE FOR TRAVEL WITH COMPLETE PEACE OF MIND.

 

Exclusions
The Customer acknowledges that they are responsible for all costs for the following damage irrespective of Liability Reduction options that may have been taken.

Damage as identified below is specifically excluded from any Liability Reduction or Stress Free Package limitation of liability and the Customer remains fully liable for all costs incurred:

a) there is any water related damage such as vehicle submersion, creek or river crossing, beach driving or driving trough low pain flooded areas;

b) you breach the terms of this Agreement;

c) you drive under the influence of alcohol or drugs;

d) damage is caused by careless or wilful conduct;

e) you drive on restricted, closed, dirt of unsealed roads;

f)the articles damaged are appliances or fixtures inside the Vehicle unless in the case of a motor accident;

g) damage caused by single vehicle roll over. A single vehicle roll over is considered a breach of our terms and conditions and you will be liable for full recovery and replacement costs. 


The cover provided by each insurance option is set out below. No means not covered and yes means it is covered.

Coverage

Standard Liability

Reduction
Option 1

All Inclusive
Reduction Option 2 

Damage caused by single vehicle roll over No No

No

Single Vehicle Accidents

Yes

Yes

Yes

Windscreen Cover

No

No

Yes

Window/Glass damage

No

No

Yes

Tyres

No

No

Yes

Roof

No

No

Yes

Under body

No

No

Yes

 

In the event of any accident you must immediately complete, in full, the accident claim form provided to you at pick up as part of your rental papers. You acknowledge that failure to provide complete and accurate details related to the accident will result in administrative fees of $330, and, where applicable, police report fees of $100.00 regardless of your liability reduction.

Infringements

We reserve the right to charge you for any infringement and unpaid toll notices incurred during your possession of the Vehicle and you agree that we may charge such amounts to your credit card.  You also agree to pay administration costs of $30 per infringement and unpaid toll notice, which will be charged to the credit card provided at the time of hiring without further notice to you.  You agree that personal information provided to us in connection with the rental of the Vehicle, including your credit card details, may be disclosed by Spaceships to a third party for the purpose of contacting  you in relation to any infringement and unpaid toll notice incurred during your possession of the Vehicle and for administration costs incurred by Spaceships.  Any enquiries relating to infringement, unpaid toll notices and administration costs are to be directed to info@finesau.com

Cancellation and Amendments

FREE cancellation on all bookings up to 45 days prior to pick-up - Valid for new bookings from 1st April 2016

In the case of cancelling your reservation up to 44 days from pick-up, the deposit is Non Refundable. In addition there is a $100 cancellation fee. A No Show is considered as a cancellation.

Amendments are charged at a rate of $50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund given on the initial deposit paid.

If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.

Where the hire is being extended, the amendment fee will not apply.

Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.
 

Limit of Liability

Spaceships will use our reasonable endeavours to replace the Vehicle in the event of breakdown or accident subject to availability.
Subject to terms and conditions not being breached by the renter If Spaceships cannot supply a replacement vehicle under clause, then Spaceships will refund your hire fees for any whole days for which you lose total use of the Vehicle. If breach of terms and conditions have occurred then Spaceships reserve the right to not refund any monies whatsoever.
Spaceships provide 24 hour road service free of charge subject to this Agreement.
 
International Campervan Rental:

*Exclusions:

Britz, Maui & Mighty Free Cancellation up to 91 days prior to Travel

Lets Go Motorhomes - $175 Cancellation fee Always