Camperman Australia Terms and Conditions
Valid From 8 February 2017 onwards
The following definitions apply for these Terms and Conditions for Camperman Australia Group Pty Ltd. Camperman Australia Group Pty Ltd is herein referred to as Camperman. The Travel Agent is herein referred to as the Agent. The Client (Renter) is herein referred to as the Hirer.
Camperman Branch Hours
|All Branches||Monday - Friday||10:00am - 3:00pm|
|Saturday||8:30am - 11:00am|
- Christmas Day
- Boxing Day
- New Years Day
- Australia Day
- Easter Weekend
- Anzac Day
- Labour Day
- Melbourne Cup (Melbourne Only)
- Local Public Holidays
Vehicle Check in Time
Vehicle pick up and drop off must be between 10am and 3pm weekdays or between 8.30am and 11am Saturdays. Sunday vehicle pick up and drop off is by prior arrangement ONLY. On Saturdays, please arrive at least an hour prior to the depot closing time (closing time is 12pm midday).
Vehicles returned late will be charged a late fee of $150. Plus the day rate applicable for that rental day. A client returning one or more days late will be liable for a penalty rate of $150 per day plus Campermans loss of revenue and accommodation for its client waiting for the late campervan if required. This is not negotiable. This will be deducted from your security deposit immediately.
After Hours Pick Up / Drop Off
May be made by prior written arrangment at a cost of $100, payable on pick up or drop off. All depots will be closed on Sundays, Christmas Day, Boxing Day, New Years Day, Good Friday and Easter Monday. (or public holidays declared for those days)
Camperman Head Office offers a 7 Day a Week Australia Wide Help and Information Service. Please call TOLL FREE on 1800 216 223 for on-road service. Any problems associated with the vehicle, including equipment failure, must be reported to Camperman as soon as possible and within 24 hours in order to give Camperman the opportunity to rectify the problem during the rental period. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period. If Camperman is either not contacted or you do not allow Camperman the opportunity to rectify the problem during the rental period you agree that the problem is of such a minor nature that you make no claim for loss of time in respect of the rental period. You also agree that Camperman is not responsible for any claims made by you after the return of the Vehicle. Note: It can often be difficult to carry out repairs during weekends and holiday periods and/or in remote areas due to limited opening times and/or spare parts and Camperman will not provide refunds due to delays in obtaining parts for repairs.
Minimum Day Rentals
The minimum rental period for all CAMPERMAN vehicles is 5 days. The cost of the Hire will remain the same if the vehicle is taken for 10 days or less.
One Way Rentals
There is a one way pick up or drop off fee of $250.00 for all pick up and drop offs at Airlie Beach, Townsville and Adelaide, and $150 fee applies to all pick ups and drop offs at the Gold Coast depot. There is no extra charge for One-Way rentals from or to our other depots.
May be combined to qualify the Hirer for the longer-term rental rates. Eg: One 12-day rental plus one 10-day rental qualifies for the 22-day rate. The time period between rentals must not exceed one calendar month.
Rental Time Extensions
Rental time extensions or drop-off location changes are at the discretion of the Management and rely entirely on future demand and availability. Any request for an extension MUST be communicated as soon as practicable and possible and must be approved with Head Office on 1800 216 223.
Dropping Off at a Different Depot
Unauthorised drop-off to a depot other than that contracted for (as stated on the rental agreement) will result in a fee being charged to the renter of $750 in addition to the daily rate.
Early Drop Off
There will be no refund for early termination of a rental or Hire Agreement for any reason. There is no refund available for the unused portion of the rental should the vehicle be returned earlier than contractually agreed on the rental agreement signed by the renter.
Wrong Drop Off Locations
If a vehicle is left at any place other than our depots, pick-up fees will be charged at AUD$75.00 per hour for the retrieval of the vehicle.
Daily Hire Conditions
Camperman calculates the hire of a vehicle on a per calendar day basis (within depot hours) i.e. irrespective of the time of collection or return within those hours. When calculating the number of days a vehicle is rented the day of pick-up is counted as the first day of the rental. The day of drop-off is counted as the final rental day.
An administration fee of $70.00 will apply to all bookings.
Where the Hirer will Return the Vehicle
The Hirer will return the vehicle to the Camperman location set out on the Rental Agreement. The Hirer understands that there will be an extra charge of $750 if The Hirer returns the vehicle to a different location. This is non-negotiable.
A current motor vehicle drivers licence is required and must be produced on pick-up. Should a foreign licence be in a language other than English, it must be accompanied by a current International Driving Permit, issued in the same country as the foreign licence was issued, or by an accredited English translation of that foreign licence.
Unauthorised and Prohibited Use
The following persons must not drive the Vehicle -
- Any person who is not identified on the Rental Agreement.
- Any person whose blood alcohol concentration exceeds the lawful percentage.
- Any person whose drivers licence has been cancelled or suspended.
- Any person who is under the influence of legal or illicit drugs.
- Any person who holds a learners permit or a probationary licence.
The minimum age for drivers is 19 years. There is no maximum age as long as the drivers have an open drivers licence. (no provisional or learners permit)
Credit Card Transactions - Camperman
We accept Mastercard, VisaCard, American Express and Eftpos. All transactions will be conducted in Australian Dollars. Camperman does not charge credit card surcharge fees
PLEASE NOTE: Electronic Credit cards are not accepted for Bond Payments. An electronic credit card is one where the numbers are not raised.
Credit Card Surcharge - Discovery Rentals
Credit card fees are payable when using Visa, Mastercard or AMEX as these are subject to change Find out the current rates for your card here
Cancellation and Amendments
Bookings up to 30th June 2020
Cancellation on all bookings up to 45 days prior to pick-up : Loss of deposit or 20% (whichever is greater)
- If cancelling 30-44 days prior to pickup date: $200 or 20% whichever is higher
- If cancelling 7-29 days prior to pick-up date: 50% cancellation fee applies
- If cancelling 1-6 days prior to pick-up date: 75% cancellation fee applies
- If cancelling on the day of pickup or you no-show: No refund
- In addition to above a $100 administration fee applies in all situations
Bookings from 1st July 2020
Cancellation on all bookings up to 35 days prior to pick-up : Loss of deposit or $300 (whichever is greater)
- If cancelling 35-7 days prior to pickup date: $300 or 70% whichever is higher
- If cancelling 1-6 days prior to pick-up date: $300 or 85% whichever is higher
- If cancelling on the day of pickup or you no-show: No refund
Amendments are charged at a rate of $50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund given on the initial deposit paid.
If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.
Where the hire is being extended, the amendment fee will not apply.
Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.
If a bookings travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply.
Taxes and Government Charges
Financial charges as well as the 10% GST are included in our rental rates.
The gas bottle supplied to the client is not full on delivery of the Campervan. The client takes it not full and brings it back not full. The Hirer will fill it as and when he requires it. The gas bottle is not full at check out.
The gas bottle is not to be used in conjunction with any appliances (eg Lamps, BBQs etc) not provided by Camperman. The Hirer is responsible for any damage to Campermans property caseud by incorrect usage of the gas bottle and gas fittings.
Regular Unleaded 91 is to be used in all CAMPERMAN vehicles. Fuel is to be refilled by THE HIRER when required. Camperman will not be held responsible for any representation as to fuel economy for individual vehicles. Fuel economy is dependent upon a number of varying factors, including how the vehicle is driven, weather conditions and the maintenance of correct tyre pressures. The fuel tank is not full at check out and can be returned the same way. If you run out of fuel and request roadside assistance you will be liable for the call out fee, and the extra kilometres for the call out plus the fuel you require.
Camperman will not be liable to The Hirer for any loss, damage or inconvenience caused by delayed delivery of the vehicle, or by the vehicle not being as described in an Agents brochure, or by the vehicle not being suitable for The Hirers purposes. Camperman will not be liable for any loss or inconvenience from change in drop-off location caused by natural disasters such as floods, cyclones, hailstorms, earthquakes, etc, nor for any personal injury or damage to The Hirers property caused thereby.
The Hirers insurance policy has an AUD$500 excess. Tyre damage, flat tyres, spiked tyres are at the cost of the renter. Average tyre prices in Australia are AUD$190, so please take care of the vehicles tyres. The renter will be responsible for tyre damage and windscreen damage up to $500.
Tyre & Windscreen Cover
The Hirer can be covered for tyre and windscreen damage by paying an additional $100 per rental. The hirer will be covered for any accidental damage to the windsreen and tyes (but does not include side and rear glass/windows).
Maximum Number of Passengers
The Hirer agrees that the vehicle rented may only be used to carry the maximum number of passengers as shown on the Rental Agreement or as dictated by licensing authorities. Camperman will not accept any liability if these Terms are breached.
Camperman assumes no liability for valuables left in or stolen from the vehicle. Please do not leave valuables in the vehicle because of possible theft. In major cities it is advisable to leave the vehicle in a Caravan Park and take public transport to the city. Please note: Insurance on personal property is The Hirers responsibility.
Transfers to and from Camperman are not included in the rental price. It is the responsibility of the Hirer to arrange transport to and from Camperman depots.
The hirer is responsible for payment off all toll infringements that are incurred during the rental period, any unpaid toll fees that are sent to Camperman Australia will incur a $70.00AU administration charge per infringement.
Cleaning Fee on Return of Vehicle
The vehicle will be delivered in a clean condition to The Hirer, who agrees to forfeit a cleaning fee of AUD$150 (inside) and AUD$75 (outside) should the vehicle not be returned to Camperman in the same clean condition. All toilet waste must be removed from the vehicle prior to return. Should the vehicle be returned with the toilet waste not emptied and cleaned there will be a AU$150.00 fee charged to the hirer.
Animals and Pets
Camperman does not allow the carriage of pets or any animals in their vehicles whilst on rental. Carriage of pets or animals will render the contract void, and the rental bond will be retained and used for cleaning and fumigating the vehicle.
Camperman reserves the right to refuse any rental, or the continuation of any rental at its discretion.
- Campermans vehicles are always fully maintained and serviced. However, we recognize that occasional breakdowns and small problems will occur. Minor repairs to mechanical items and oil consumption up to AUD$50 will be reimbursed against receipts on completion of the rental. Camperman Australia has a 24/7 agreement on breakdown with all Major roadside Service Organisations.
- Should serious problems be encountered, the hirer must inform Camperman at the first possible opportunity, and follow Camperman instructions. There is a Free call Helpline specifically for any problems – 1800 216 223
- Down Time. In all cases the responsibility of Camperman is limited to refunding for downtime that the vehicle is actually in a repair shop and the time lost through not being able to drive the vehicle.
- No alternative accommodation or food items will be paid for during such down time. However the client has the right to choose between Camperman Australia refunding for lost time or Camperman Australia paying the accommodation (to a maximum of $80) and the cost of food to the equivalent of the day rate lost because of the repairs being carried out.
- Malfunction of Radio/Cassette players, Microwave, Stove or Grill, Air-conditioning Units, Refrigerator, Water Pump are not considered mechanical breakdowns, and downtime will not be paid for these items, refunds will not be provided as the main portion of the vehicle is still usable, but repairs will be carried out when possible.
- FLAT BATTERY: Should roadside assist be requested by the client due to flat batteries, and it is detected that the cause was due to the fault of the client, the client will be responsible for the $85.00 callout fee incurred by the RACQ. If the fault with the battery is due to mechanical problems, there will be no charge.
- Overhead damage. If the roof of the vehicle is damaged due to the hirer driving into an area with insufficient clearance, the hirer is responsible for the full cost of the repair.
- Camperman is not responsible for replacing or compensation the hirer for spoiled food caused by a fridge malfunction or meals purchased due to the lack of food storage.
- CAMPERMAN is not responsible for damage to THE HIRER’s property caused by water due to leaks.
- Towing and retrieval of damaged vehicles to the closest Camperman depot is covered. In the event of an accident resulting in the vehicle being damaged sufficiently to require replacement, it is the Hirers responsibility to make their way to the closest Camperman depot to collect a replacement vehicle. Any expenses incurred whilst travelling to the closest Camperman depot are the Hirers responsibility.
- Refund for lost time. Any refund for on-road problems will be made at the time of the repair. The repair time will be calculated, and the downtime reimbursed at the time of delivery from the repairer. Down time will be calculated in hours, not days, and credited to The Hirers credit card immediately.
- Camperman will not be held responsible for customers missing pre-organised tours due to vehicle repairs or breakdowns. Camperman will not reimburse any non refundable deposits or other associated costs incurred by the Hirer as a result.
- VEHICLE ABUSE. In the advent of a vehicle motor being overheated and driven till the motor is broken, or the vehicle is damaged through driving on unsealed roads, or any damage caused to the vehicles caused by user error, Camperman has the right under its Terms and Conditions to terminate the rental agreement immediately and to finalise and cancel further use of the vehicle at the Renters expense. The towing expense and cartage of the vehicle to the nearest Camperman Depot will be to the Renters expense. No refund will be provided for lost time. Transport for the hirer will be at the hirer’s expense and Camperman will not be required to assist in any way with arranging transport.
Maintenance and Responsibility
Joint Hirers and all drivers are jointly and severally responsible under the Rental Agreement. The Hirer will be held fully responsible for engine damage if the radiator cap is not properly replaced and sealed after checking fluid levels and/or the warning buzzer for overheating is ignored. It is The Hirers responsibility to check and maintain all fluid and fuel levels and to immediately rectify and/or report to Head Office if heavy usage of oil or coolant is occurring or any defect of which The HIRER becomes aware. It is the hirers duty to check the fluid levels every three days to ensure fluid levels are correct. Please check fluid levels while the motor is cold early in the mornings.
Camperman, on presentation of receipts, will reimburse refills of all fluids except petrol. The Hirer shall drive the vehicle in a careful and cautious manner and will not do or allow to be done anything to harm the vehicle. The Hirer shall not use the vehicle for anything other than its intended purpose, or allow use of the vehicle to carry passengers or goods for hire. The Hirer shall not allow the vehicle to be used to carry volatile liquids, corrosive or flammable materials or explosives. The hirer will not place any signage of any kind on the vehicle to advertise or alter the outside appearance of the vehicle.
Campermans vehicles are not allowed to travel on unsealed (dirt or gravel) roads. Travel on these roads voids all damage protection cover. The Hirer will be totally liable for all damage caused by travelling on unsealed (dirt or gravel) roads. The full cost of the damage to all parties concerned may be deducted from the Hirer. If in the opinion of Camperman a vehicle is found to have travelled on unsealed (dirt or gravel) road the bond/deposit will be retained until the vehicle is fully inspected and checked for damage. If no damage has occurred the bond will be returned to the Hirer, less the cost of inspection. Inspection labour cost is $70 per hour. Any costs related to repairs or towing of the vehicles on unsealed roads are fully at the expense of the HIRER. Camperman Australia does not provide any on road assistance or repairs where the vehicle is on unsealed roads, this is the HIRERS responsibility entirely to arrange their own assistance on unsealed roads.
Living equipment, as detailed in the line drawings, is included in the vehicle. The Hirer will be charged for any missing or damaged items.
Travelling With Children
Camperman Australia will take no responsibility for incorrect vehicles booked for carrying children and any refusal to take the vehicle that was booked is classed as a cancellation on the day of pickup and will not be entitled to a refund under any circumstance. Camperman staff will endeavour to provide the correct advice on the information given by the hirer prior to booking but will take no responsibility for hirers booking the wrong vehicle or restraints for their needs. Camperman staff are not legally permitted to and will not provide any assistance in fitting or selecting child restraints for vehicles or any fines accumulated for children travelling in incorrect child restraints, this is entirely the responsibility of the hirer.
Please note. Child restraint point does not increase the carrying capacity it is one of the existing seats.
An outdoor table can be rented at AUD$20 per rental. Outdoor chairs can be rented at AUD$10 per chair/rental. GPS can be rented at AUD$90 per rental ($200 bond applicable to GPS hire.GAS; A refill can be purchased from CAMPERMAN for $25.00 from the following depots locations – Cairns, Townsville, Sydney, Melbourne and Adelaide.Extras must be booked in advance.
Single Vehicle Accident
A vehicle being involved in a Single Vehicle accident will incur upon the Hirer additional liability of AUD$250 i.e. if a client runs into a Kangaroo or a cow or a parked car, or an awning of a building, these are examples of single vehicle accidents.
Insurance Excess Campervan
An Insurance excess of AUD$500 will be taken at the point of pick-up. This payment will be held as a bond for all accidents and damage and administration charges for traffic violations. There is an additional separate bond of $500.00 is required for the second and additional accidents.
For security purposes, only a credit card can be used to provide a security deposit. The credit card holder must be present and able to sign for the security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
Bond/Security Deposit Return
The Security is fully refundable when the vehicle is returned to the correct location. The bond will be returned to your credit card two weeks after the completion of your rental, and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability.
However, if the terms of the Rental Contract are breached and the security deposit is insufficient to cover the damage then any extra cost will be charged.If the vehicle is returned with any damage, or has been involved in an accident, whether the fault of THE HIRER or not, the excess/security deposit will be retained by CAMPERMAN until the full cost of the damage is determined, or the claim has been settled by the Third Party's Insurance Company.
The excess/security deposit will then be returned to THE HIRER in full if it is determined that there is no liability to the third party under Australian Motor Vehicle Laws and/or with Australian litigation. Please note that Third
Party claims can take months or even years to resolve. CAMPERMAN cannot force the destiny of these claims, it is up to our Insurance Company and the Third Party, be they insured or not.
Excess/Security Bond/Deposit Return - Single Vehicle Accident
Single Vehicle accidents are defined as any damage that is done to the vehicle when no other vehicle is involved, or when the accident is with another vehicle, but the HIRER cannot provide Camperman with the drivers licence, name or the registration number of the other vehicle. Examples of single vehicle accidents include such things as running into trees, guideposts or animals, whether intentionally or not, whilst travelling forward or reversing. Collision with animals are considered to be a single vehicle accident, as too is overturning the vehicle, or any other damage done to the vehicle for any reason when no other vehicle is directly involved. A single vehicle accident carries an additional AUD$250 excess to be charged against the Hirers credit car at the time of the accident.
In the event of an accident, personal injury is covered through Registration 3rd Party Insurance. All vehicles are fully insured for own their damage and 3rd Party Property Damage, but The Hirer is responsible for the Insurance Excess.
Overhead Damage on Campervans is not covered under our Insurance.
By signing this rental Terms and Conditions contract, the Hirer accepts that the Terms and Conditions make this an Australian contract and that the Hirer will be bound by the Australian State Law in which State this Agreement is contracted. This contract overrides any other contract form or contract taken in any other country. Any changes made to this contract may only be in writing and signed by the Hirer and an authorised agent of Camperman. Camperman makes no express or implied warranty in relation to this Agreement.
KeysThe Hirer will be responsible for the cost of replacing keys which are lost or broken, or for the retrieval of keys locked in a vehicle. Cost of a locksmith travelling to the vehicle will be at The Hirers expense.
Payment in Australia
All payments to be paid in Australia will be in Australian Dollars (AUD$) only. Personal Travellers Cheques will be accepted. No foreign currency will be accepted.
All illustrations, line drawings and text in any of our brochures or advertising material, including our website, are a representation only of the vehicles depicted. Variances in any vehicle or its equipment offered for rental may occur due to modifications and/or upgrades.
Exchange Rate/Currency Fluctuation
All credit card transactions are conducted in Australian Dollars (AUD$). Due to exchange rate fluctuations there could be some variation in the amount initially debited against the credit card and the amount refunded when the vehicle is returned. Camperman accepts no liability for these variations, up or down.
24 Hour Roadside Assistance
You have 24 Hour Roadside Assistance. If the hirer flattens the battery by leaving the lights on, the hirer is responsible for the cost of the call out. You will be charged a fee where it is established that roadside assistance could have been avoided in cases such as keys being locked in the Vehicle, flat batteries caused by lights having been left on and other such similar occurrences.
In the event of the vehicle being involved in an accident (either single or two or more vehicles involved) where damage in done to either Camperman’s vehicle, any other vehicle involved in the accident or any person injured, the hirer or co hirers must contact Camperman Australia within a maximum of 24 hours of the accident occurring. A Camperman Australia insurance form supplied by Camperman Australia must be filled in completely and accurately, with detailed diagrams, descriptions of the accident, complete details from all parties involved in the accident, signed and dated and forwarded to Camperman Australia immediately. If the above terms and conditions are not adhered to all insurance will be cancelled and the full amount of all repair costs and damages including lost revenue or medical expenses, refunds due to lost time for future customers and accommodation fees required will be forwarded to the Hirer.
The hirer must endeavour to drive responsibly and safely at all times. Most accidents occur for the following reasons:
- Driving too quickly
- Driving on the wrong side of the road.
- Turning across oncoming traffic.
- Driving while fatigued, tired or sleepy.
- Animals running across the road.
- Reversing without due caution.
- Driving while intoxicated.
- Driving at night.
- The driver becoming distracted by something on the side of the road.