This document contains a summary of some of the Rental Conditions. For full detailed Conditions refer to the Rental Agreement on pick-up.

Included in Standard Daily Rate

• Unlimited Kilometres
• Vehicle Insurance - Standard Liability
• 10% GST (Goods & Services Tax)*
• 3% Administration Fee*
• Extra Driver Fees*
• Kitchen Equipment*
• Bedding Kits*
• General Equipment*
• 24 Hour Roadside Assistance
• Maps & Campground Guides
• Tourist Information & Discount Booklet

*Goods & Services Tax (GST)

GST is an Australian Federal Government imposed tax. GST is included in all Maui rates and is currently 10%. Maui reserves the right to amend GST upon Government intervention.

*Administration Fee

A surcharge of 3% of the total cost will be levied to cover state government taxes, duties, vehicle registration recovery and administration costs. This fee is included in the daily vehicle rates.

*Kitchen Equipment

includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, coffee plunger, toaster and tea towel.

*Bedding Kits

includes pillows, pillowcase, sheet and towel per person plus one doona (duvet) per bed.

*General Equipment

includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, coat hangers, toilet chemicals and floor safe in all vehicles. General equipment also includes starter items that are designed to provide the customer with some basic requirements as might be needed at the beginning of a hire, before the customer has had an opportunity to visit a supermarket and includes dishwashing detergent, disposable gloves, mosquito coils, bin liner, toilet roll, sponge, scourer, soap, tissues, shampoo and conditioner sachets.

Stress Free Package

The Stress Free Package is AU$65 per day (maximum AU$3,250 per rental) and is payable in addition to the daily standard rate.

The Stress Free Package component includes:

• Vehicle Insurance - Liability Reduction Option 2*
• Unlimited Windscreen & Tyre Damage Cover
• Overhead & Underbody Damage Cover
• One Way Fee is Waived
• Taxi fare from closest airport to Maui Branch upon vehicle collection only. Receipt must be presented for reimbursement
• LP Gas Refill Fee*
• Outdoor Table & Chairs
• Baby/Booster Seats*
• GPS included with all vehicle categories

*Liability Reduction Option 2

This options reduces the liability from AU$7,500 to NIL.

*LP Gas Refill Fee

Allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. This option can be purchased separately if the Stress Free Package has not been selected. See 'Additional Products & Services' for costs.

*Baby/Booster Seats

Note that not all Maui vehicles can accommodation child restraint equipment. Childseats depending on the child's age are commonly used for children 4 years or less. Reversible childseats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the child's size are commonly used for children between 4 and 7 years of age. All child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats. Refer to vehicle specifications and/or contact Reservations for further information.

For Your Protection - Vehicle Liability*

Personal injury is covered in most cases through Registration Third Party insurance. We recommend that all people travelling in Australia take out personal travel insurance.

*In the USA, liability is referred to as the 'deductible'.

All vehicles are insured for damage to the veihcle or to the property of a Third Party. The hirer is responsible for the first AU$7,500 ('the liability') of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the 'exclusions'. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.

The liability is applicable regardless of who is at fault and must be paid at the time of the accident report is completed, not at the completion of the rental. The liablity will be refunded if Maui is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.

The liability applies in respect of each claim, not rental.

Please see the 'exclusions' section below, whereby all liability cover will be made void.

This AU$7,500 can be reduced in most circumstances, by the purchase of Liability Reduction Option 1, Liability Reduction Option 2 or the Stress Free Package (which includes LRO2).

Liability Reduction Option 1 (LRO1)

The cost of LRO1 is AU$29 per day to a maximum charge of AU$1,450. This will reduce the liability fee to AU$2,500.

When Liability Reduction Option 1 has been purchased the hirer is reponsible for the first AU$2,500 of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the 'exclusions'. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The liability applies in respect of each claim, not rental.

Please see the 'exclusions' section below, whereby all liability cover will be made void.

Liability Reduction Option 2 (LRO2)

The cost of LRO2 is AU$45 per day to a maximum charge of AU$2,250. This will reduce the liability fee to NIL.

NOTE: LRO2 is included in the Stress Free Package.

Please see the 'exclusions' section below, whereby all liability cover will be made void.

Tyre and Windscreen Damage Cover

Where a NIL liability is present unlimited windscreen and tyres will be covered for accidental damage.

Please see the 'exclusions' section below, whereby all liability cover will be made void.

Exclusions

All liability cover will be made void if any of the following exclusions are breached:

1. Overhead and underbody damage to the vehicle - except where LRO2 or Stress Free Package has been purchased (does not cover single vehicle roll over).
2. Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
3. Any water related damage which includes, but is not limited to:
   • any vehicle submersion
   • creek or river crossign
   • driving through flooded areas
   • beach driving
4. Personal Belongings. Maui recommends the hirer does not leave valuables in the vehicle and that they have travel insurance to cover for the loss/damage of personal belongings.
5. Any damage caused by willful misconduct (eg sitting or standing on the bonnet or roof of the vehicle).
6. A single vehicle roll over occurs.
7. Damage caused to the vehicle by snow chains.
8. Any damage caused while driving under the influence of alcohol or drugs.
9. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
10. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned.
11. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
12. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried that what is allowed Maui does not accept any liability.
13. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.

Vehicle Security Deposit or Bond

Upon vehicle collection, a vehicle security deposit is required. The amount is determined by the Liability Reduction Option selected.

For security purposes, only a credit card can be used for payment of bond. The credit card holder must be present and able to sign for the vehicles security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.Any type of prepaid travel card is not acceptable as a means to provide a vehicle security deposit.

PLEASE NOTE: Electronic Credit cards are not accepted for Bond Payments. An electronic credit card is one where the numbers are not raised.

Debited bonds are subject to a 2% credit card administration fee in addition to the bond amount when the credit card used is either Visa or Mastercard or 4.5% for American Express. These surcharges will be refunded when the vehicle security deposit is refunded.

If a Liability Reduction Option is not selected, the vehicle security deposit is AU$7,500 payable by credit card.

The AU$7,500 is debited to the hirers credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not excess the hirers daily withdrawal allowance available on the credit card.

If Liability Reduction Option 1 has been taken the vehicle security deposit is AU$2,500.

The AU$2,500 is debited to the hirers credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not excess the hirers daily withdrawal allowance available on the credit card.

If Liability Reduction Option 2 is selected or the package booked is the Stress Free Package the vehicle security deposit is AU$220.

The AU$220 is taken as an imprint to the hirers credit card when the vehicle is collected. An imprint simply records a figure against the hirers credit card of AU$220 that Maui can then debit if required.

The vehicle security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased LPG Gas Refill (which is included in the Stress Free Package) and/or Pre Purchase Fuel, failure to return the vhicle will full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon the return of the vehicle.

Maui reserves the right to retain an AU$220 cleaning fee if the vehicle is not returned in a clean conditions. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and wastewater tank must be emptied prior to the return of the vhicle, or an additional AU$125 soiling fee will be retained.

For security purposes, only the hirers credit card can be used for vehicle security deposits.

Exchange Rate/Currency Fluctuations

All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down.

credit cards

The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa, MasterCard and American Express. A non-refundable 2% administration fee will apply to all Visa & MasterCard transactions and 4.5% to American Express Cards. Credit card administration fees also apply to debited security deposits and only the hirers credit card is acceptable to use for the purpose of the vehicle security deposit.

Personal and Company Cheques

Personal and company cheques will not be accepted as payment for the deposit, no for final payment at the time of pick up. Final payment must be received by Maui at least 14 working days prior to the commencement of the hire.

Calculation Errors

Maui will not honour calculation errors. Should a calculation error occur Maui will charge the shortfall.

Drivers Licence Requirements

A current and full motor vehicle drivers licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other than English, it must be accompanied by a current international driving permit (IDP) issued in the same country as the drivers licence was issued. An accredited English translation will be accepte din lieu of an international driving permit.

Age Restriction

Drivers must be 21 years of age or over. For drivers 75 years of age or over, a medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection.

Additional Products & Services

To be requested at time of reservation or upon vehicle collection and paid by customer on day of vehicle collection:

• Outdoor Table* - AU$24 per rental
• Outdoor Chair* - AU$17 per rental
• Baby/Booster Seat* - AU$35 per rental
• Tent (4 Persons) - AU$65 per rental
• Satellite Phone - AU$18 per day plus call costs
• Awnings (if not already affixed) - AU$5 per day (max charge AU$80)
• First Aid Kit - AU$30 for purchase (in vehicle. If seal is broken customer is charged)
• Souvenir Road Atlas - AU$20 for purchase
• LP Gas Refill Fee* - AU$37 per refill
• GPS* - AU$10 per day (max charge AU$100)
• Heater/Fan - AU$15 per rental
• Esky - AU$22 per rental
• Portable Hand-Held Shower - AU$15 per rental
• Electrical Adaptor - AU$14 per rental
• Extra Doona Hire- AU$15 per item, per rental
• High Chair - AU$22 per rental

* Items are included in the Stress Free Package

Rental Duration

• Rental days are charged per calendar day. When calculating the number of dayas a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicles return is counted as the final day of the rental. vehicles are required to be collected and returned within business hours.
• When a rental moves from one rate season into the next, the calculation is based on both rates.
• Miminum rental periods are 5 days for the Spirit 2 Ultima and 7 days for all other vehicles.
• All one way hires are subject to a minimum 7 day hire.
• All rentals collecting between 15 December & 5 January will have a minimum hire requirement of 10 days with the exception of the Spirit 2 Ultima where the minimum hire is 7 days.
• Minimum rental periods are subject to tchange during peak periods.
• The rates and terms may not apply to rentals exceeding 100 days, which include multihires. Request for quotes/bookings of more than 100 days should be first direct to reservations.
• Late pick up or early return of vehicles does not entitle the hirer to any refund of the unused portion of the rental.
• If the customer wishes to extend the rental whilst on hire, they first must obtain authorisation from Reservations or any of the Maui Branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily rate.

Road Restrictions

Campervans can only be driven on sealed/bitument roads. The only exceptions to this are well-mainteained access roads of less than twelve kilometres to recognised campgrounds and well-maintained, recognised roads on Kangaroo Island (South Australia). Should a customer wish to travel on an unsealed road that is greated than twelve kilometres in length to access a recognised campground, special permission can be arranged pending road condition, weather and distance. Please contact Reservations to discuss.

Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse raod or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.

Change of Drop Off Destination

If the customer wishes to change the drop off desination, they must first obtain authorisation from the Reservations or Scheduling departments.

Subject to the change being approved, an additional charge of up to AU$700 may apply.

Cancellations & Amendments

In the case of cancelling your reservation, the deposit is Non Refundable. In addition there is a $100 cancellation fee.

Amendments are charged at a rate of AU$50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund will be given on the initial deposit paid.

If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.

If the amendment results in changing vehicle brands your deposit is non transferable.

Where the hire is being extended, the amendment fee will not apply.

Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.

Multiple Rentals

Should a customer have more than one consecutive rental they can be combined to qualify for longer term hire discounts off the vehicle rate. Consecutive motorhome hire in Australia and New Zealand can be combined to qualifty if the vehicle collection date/s are within a 3 month period. For all rentals to qualify each booking needs to be made at the same time. If a custmer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3 months period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.

Longer term discounts must be requested at the time of booking.

For vehicles that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Liability Reduction Option or the Stress Free Package if applicable.

If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the Liability Reduction Option or the Stress Free Package will apply. If combining a vehicle hire with another Maui vehicle that has a more expensive Stress Free Package or Liability Reduction Option, the more expensive Stress Free Package/Liability Reduction Option maximum cost is applied. In the instance where a Maui hire is being combinded with a Britz hire and the packages have the Maui Stress Free Package these components cannot be combined to have a maximum charge applied however the vehicle rate can have a longer term discount applied if applicable.

If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days should be firstly directed to Reservations.

Vehicle security deposits can be transferred between most multiple rentals. This service is available when the booked products are motorhomes and the vehicle security deposit amount is the same.

One Way Rentals

One way rentals are available between all Maui branch locations with the exception of the Platinum Forest.

• The Platinum Forest is not available to/from Broome
• Minimum rental for one way hires is 7 days
• A one way fee of AU$260 applies where pick up originates from Cairns, Brisbane, Sydney, Melbourne, Hobart or Adelaide and returns to these locations. Should the hire originate or return to or from Darwin, Broome, Alice Springs or Perth the one way fee will be AU$360.
• The one way fee if applicable is charged per hire.
• The one way fee is waived in the Stress Free Package.
• Minimum rental period requirements are subject to change.

Rentals in Broome

An additional remote location fee of AU$650 applies to all rentals picking up or dropping off in Broome. Only one remote location fee is charged per vehicle. This is in addition to the one way fee if applicable. The fee applies per rental.

Transfers

The customers taxi fare from the closest airport to the Maui Branch is refunded upon vehicle collection only when the booked packed is the Stress Free Package. Receipt must be presented for re-imbursement. All other transfers are at the customers own expense.

Airport Concession Fee

An airport concession fee may be charged for hires with pick up or drop off from airport locations. An airport pick up fee of AU$16.50 per hire will apply for hires with pick up at Hobart Airport. This fee is subject to change and new airport charges may arise.

Infringements and Administration Fees

Maui reserves the right to charge the hirer for any speeding, toll way or parking fines and/or vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs, Maui reserve the right to charge for associated administration costs for processing fines (irrespective of liability) and/or all claims in the event of the customer not have a NIL liability. In addition to the costs associated per fine and/or claim, and administration fee of AU$60 will be applicable.

Customer Care On-Road Assistance

Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as possible and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Maui does not accept liability for any claims submitted after this period.

PH: 1300 363 800 (toll free)

Repairs

Repairs up to AU$200 may be effected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over AU$200, Maui will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

Change of Vehicle

Should the vehicle booked by unavailable through unforseen circumstances, Maui reserves the right to substitute an alternate vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

Vehicle Category

Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade

Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

Important

Maui reserves the right to refuse any rental at its discretion.

Animals

No animals are permitted in our vehicles, excluding guide dogs.

Branches

Vehicles can be collected and returned to the following branches:

• Adelaide
• Alice Springs
• Brisbane
• Broome
• Cairns
• Darwin
• Hobart
• Melbourne
• Perth
• Sydney

Please note that the Platinum Forest is available to/from Adelaide, Melbourne, Sydney, Brisbane & Cairns.

Branch Hours

Maui requests that clients collecting or returning their vehicle to be in the office by 1530 hours.

Location	Dates	Hours
Alice Springs, Darwin, Broome & Cairns	1 May - 31 October	7:30am - 4:00pm
-	1 November - 30 April	10:00am - 4:00pm
All other Branches	1 May - 31 August	10:00am - 4:00pm
-	1 September -30 April	7.30am - 4.00pm

All Locations Closed Christmas Day 25th December

Disclaimer

Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Maui or modifications and/or upgrades to the vehicle design made by the manufacturer.