Phone: 1800 704 332
Discovery Campervans Australia -
Maui Terms and Conditions 2009 - 2010
Maui Terms and ConditionsConditions for Campervan Rental (Australia) Valid 01 April 2009 - 31 March 2010 This document contains a summary of some of the Rental
Conditions. For full detailed Conditions refer to the Rental Agreement
on pick-up. Branch Opening Hours: (allow 1 hour for collection)
All Locations Closed Christmas Day 25th December Standard Daily Rates include: Kitchen Kit The Kitchen Equipment includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, coffee plunger, toaster and tea towel. General Equipment The General Equipment includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, coat hangers and toilet chemical. Maui Premium Package (Stress Free package):
The Maui Premium Package is payable per day in addition to the daily rental rate and can only be done via the website NOT on arrival at the branch. All inclusions as per Standard Package PLUS Insurance Excess Options
Australia legislation provides limited coverage for personal injury. We strongly
recommend that all people travelling in Australia take out Personal Travel
Insurance. All Vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AU$7,500 (excess) of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism with the exception of the exclusions. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental. This Standard Excess can be reduced by purchasing one of the following options at the depot: Excess Reduction Option 1 :
Excess Reduction Option 2:
No Worries Cover:
The No Worries cover option is a one off fee of AU$50 per hire for 2WD vehicles and AU$120 for 4WD vehicles. The cover is only available when excess reduction 2 has been purchased. Note the no worries cover option is included in the Stress Free Package. With the no worries cover option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party with the exception of the exclusions. This will include accidental overhead or underbody damage to the vehicle. Please note overhead and underbody damage cover is excluded unless the no worries cover option has been purchased. Exclusions:
All insurance cover will be made void if any of the following Exclusions are
breached:
Vehicle Security Deposit or Bond
On pick up of the vehicle, a Vehicle Security Deposit is payable, the exact amount required for your particular situation is shown on your Voucher. For security purposes,only a credit card can be used for payment of bond. The credit card holder must be present and able to sign for the vehicles security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
PLEASE NOTE: Electronic Credit cards are not accepted for Bond Payments. An electronic credit card is one where the numbers are not raised. Debited bonds are subject to a 2% credit card administration fee in addition to the bond amount when the credit card used is either a Visa or MasterCard and 4.5% when the credit card used is an American Express. If an Excess Reduction Option is not selected, the Bond of AU$7,500 is payable only by credit card. If Excess Reduction Option 1 has been taken the security deposit is AU$2,500. The AU$2,500 is debited to the hirers credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirers daily withdrawal allowance available on the credit card. If Excess Reduction Option 2 is selected with or without No Worries Cover or the package booked is the Stress Free Package the bond is AU$220 for 2WD vehicles or AU$440 for 4WD vehicles. The AU$220 / $440 is taken as an imprint to the hirers credit card when the vehicle is collected. An imprint simply records a figure against the hirers credit card of AU$220 / $440 that Maui can debit if required. The Bond is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Stress Free Package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol of diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle. Maui Reserves the right to retain an AU$220 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and waste water tank must be emptied prior ti the return of the vehicle, or an additional AU$125 soiling fee will be retained. For Security purposes, only the hirers credit card can be used for the Refundable Bond. Exchange Rate / Currency Variations
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged, if you amend or cancel and also to the bond transactions. Discovery and Maui do not accept any liability for variances up or down. Credit Cards
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, Mastercard and American Express. A non-refundable 2% administration fee will apply to all Visa and Mastercard transactions and 4.5% to American Express cards. Credit card administration fees also apply to debited refundable bonds and only the hirers credit card is acceptable to use for the purpose of the bond. Personal and Company Cheques
Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Maui 14 working days prior to commencement of rentals. Personal or Company cheques are not acceptable as the vehicle security deposit.
License
A current and full open drivers license is required and must be produced upon vehicle collection. Should a foreign licence be in a language other than English it must be accompanied by a current international driving permit issued in the same country as the drivers licence was issued. An accredited English translation will be accepted in lieu of an international driving permit. Age Restrictions
Drivers must be 21 years of age or over. For drivers over the age of 75, a medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection. Rental Duration:
Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicles return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours. Minimum Rental periods are 5 days for the Spirit 2 Grande, Spirit 2T/S, Spirit 4WD and 7 days for the Spirit 4 and Spirit 6. A 7 day minimum rental also applies to all one-way hires and to all hires with a collection date between between 15 December 2009 and 5 January 2010. Minimum rental period is subject to change during peak periods. The rates displayed may not apply to rentals exceeding 100 days, which includes multihires. Requests can still be submitted via normal process and we will advise costing. Late Pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental. Late returns will be charged on a per day basis. Failure to obtain authorisation for a rental extension will result in a daily rental fee of AU$150 in addition to the daily rate. Special rates are available for rentals of more than 100 days, please submit through our system and we will advise any additional discount. Rental Extensions
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily rate. Road Restrictions:
2WD campervans can only be driven on sealed/bitumen roads. The only exceptions to this are well maintained access roads to recognised campgrounds and well maintained, recognised roads on Kangaroo Island (South Australia). 4WD vehicles can also be driven on recognised unsealed roads. 4WD vehicles may only travel to the following areas with the written permission of Maui (Please contact the local Branch for further information): Simpson Desert, Strzelecki Track, Gunbarrel Highway, Cape York, the Bungle Bungles, Oodnatta Track, Birdsville Track, Tanami Track, the Plenty Highway and Gibb River Road. Vehicles are NOT permitted to travel on the Canning Stock Route, the Lost City in Litchfield Park, to Cape York between the months of December to May and the Telegraph section of the road to Cape York. Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period. Change of Drop-Off Destination
If the customer wishes to change the drop-off destination after the rental has commenced, they must first obtain authorisation from Reservations. Subject to the change being approved, an additional charge of up to AU$550 may apply. Multiple Rentals:
Should a customer have more than one rental, they can be combined to qualify for
longer term hire discounts. Campervan hire for both Australia and New Zealand for Maui can be combined to qualify if travel is within a 3 month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3 month period however, the original bookings will not qualify for a discount if applicable.
For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Excess Reduction option taken, if applicable. If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to excess reduction or the Maui stress free package will apply. Multiple rentals with 100 days or more in total need to be applied for. The one-way fee (if applicable) and charges for additional products and services will be charged per vehicle rented. One-Way Rentals:
One-way rentals are available between all Maui branch locations, the exception is one-way rentals into or out of Tasmania for 4WD vehicles. These are on request. A One-way rental fee of AU$250 applies where pick up originates from Cairns, Brisbane, Sydney, Melbourne, Hobart or Adelaide, and returns to these locations. Should the hire originate or return to or from Darwin, Broome, Alice Springs or Perth, the one-way fee will be $350. E.G - Cairns to Darwin one-way rental would incur a one-way fee of $350, where a one-way rental from Cairns to Brisbane will incur a one-way fee of $250. The one-way fee is included in the Stress Free Package. Minimum rental period for one-way hires is 7 days. Shorter hires may be available on application only. Rentals In Broome:
An additional remote location fee of AU$650 applies to all rentals picking up or dropping off in Broome. Only one remote location fee is charged per vehicle. This is in addition to the one-way fee if applicable. Transfers
The Customers taxi fare from the Airport to the Maui branch is refunded upon vehicle collection only. Receipt must be presented for reimbursement. All other transfers are at the customers own expense. Airport Concession Fee:
An airport pick up fee of AU$16.50 per hire will apply for hires with pick-up at Hobart airport. This fee is subject to change.
Infringements
We reserve the right to charge the hirer for any speeding, parking or tollway fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine, in addition to the fine, will be AU$60. Customer Care On-Road Assistance
Any problems associated with the vehicle, including equipment failure, must be
reported to Maui as soon as possible and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so will
compromise any claims for compensation. We do not accept liability for any claims
submitted after this period.
Please contact us on toll free: 1300 363 800 Repairs
Repairs up to AU$200 may be effected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over AU$200, Maui will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid. Change of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, Maui
reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund. Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category. Voluntary Downgrade
Should the hirer decide to take a lesser vehicle than booked they will not be
entitled to any refund. Cancellation and Amendments
In the case of cancelling your reservation, the deposit is Non Refundable. In addition there is a $100 cancellation fee. A No Show is considered as a cancellation.
Amendments are charged at a rate of $50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund given on the initial deposit paid. If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. Where the hire is being extended, the amendment fee will not apply. Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period. Important
Maui reserves the right to refuse any rental at its discretion. Animals
No animals are permitted in our vehicles, excluding guide dogs. Note: Terms and conditions are subject to change without notice. | |||||||||||||||||||||||||||||||||||||||
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