KEA Terms and Conditions
Conditions for Campervan & Motorhome Rental (Australia)
Valid 01 April 2010 - 31 March 2011
Valid 01 April 2010 - 31 March 2011
Branch Opening Hours: (allow 1 hour for collection)
| Location | Dates | Hours |
|
Adelaide, Alice Springs, Brisbane Broome, Cairns, Darwin Melbourne, Perth and Sydney |
Monday - Friday | 08:00am - 4:30pm |
| - | Saturday and Sunday | 08:00am - 12:30pm |
All Branches are closed Christmas Day 25th of December
*Darwin branch will be closed between 20/12/2010 and 27/03/2011.
Standard Rates Include
- Unlimited kilometres for all vehicle types
- Standard Excess Insurance Cover
- All Living, kitchen & sleeping equipment
- Full water tank and gas bottle(s)
- Nationwide road side assistance & free phone help-line
- Extra Driver Fee
- Cleaning and Grooming Fee
- Extensive travel information pack and discount vouchers
- 10% GST , Local State Tax, duties and associated costs
Standard Minimum Rental Duration and Costings
Minimum rental period: 7 days. Minimum rental is extended to 10 days for the travel period from 20 December to 05 January. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off.
Long-term Rental
The following discounts apply and are reflected in your Online Quote:
- 50-74 days = 5% Discount
- 75-99 days = 10% Discount
- 100 + days = 15% Discount
One-Way Rental Fee
One-way rentals are available between all depot locations. A one-way rental fee of AUS$350.00 is charged for rentals of 20 days or less per segment. Multiple Rentals are treated as separate rentals under the one way fee and minimum rental period conditions. The fee is waived when all inclusive premium cover is taken.
Remote Area Surcharge
A surcharge of AU$750.00 applies to vehicles picked up or dropped off in Broome. This is in addition to the one way fee if applicable.
Multiple Rentals - Minimum of 7 days
Multiple rentals can be combined to qualify for a longer-term rental rate. Australia and New Zealand rentals, as well as multiple rentals within one country, can be combined to qualify if travel is within a 12 month period. If the drop off and pick up of a vehicle occurs on the same day then each day will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one-way and minimum rental period conditions.
Standard Excess Insurance Cover
All KEA Campers vehicles come with comprehensive insurance cover. A security bond of $7,500 is taken to cover the excess in the event of any damage to our vehicle. (There are options to reduce this!) The hirer will also be fully liable for demurrage- the daily rental rate for the period the vehicle is off fleet for accident repairs (max 14 days) and for replacing or repairing damaged windscreens and tyres. Overhead and under-body damage on the rented vehicle is not covered. The bond can only be be paid by credit card (see below for Important info on Bond Payments by Credit card).
The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA Campers Vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.
The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA Campers Vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.
Important: Bond Payments By Credit Card
If the hirer does not choose to purchase an Excess Reduction option from KEA Campers, a bond of AU$7500 is taken. This bond is deducted from the customers credit card when they pickup their KEA vehicle. We only accept Visa, MasterCard, AMEX and Diners club. Visa and Master Card will incur an additional surcharge of 2% on any transaction, AMEX and Diners 5% on any transaction. When the vehicle is returned to KEA undamaged and no third party damage occurred, the excess is refunded. Like other currencies, the AU Dollar does fluctuate, sometimes by up to 3 to 4 cents in a period of only 3-5 weeks. Fluctuation exchange rates, the difference between by and sell rates charged by banks as well as bank fees, may result in the amount refunded being different. KEA Campers is not liable for currency variations or bank transaction fees which may be payable, depending on the credit card provider.
PLEASE NOTE: Electronic Credit cards are not accepted for Bond Payments. An electronic credit card is one where the numbers are not raised.
This package is an extra $60 (4WD AU$65) per day, charge is limited to a maximum of 50 days or AU$3,000 (AU$3,250 for 4WD).
Inclusions
- Full Insurance Cover with Nil Excess (Multiple Tyre and Windscreen Replacements, Single Vehicle and overhead and under-body included + demurrage fee)
10% GST, Stamp duty/ Taxes and Credit card surcharge
- One Way Fee if applicable (excl. $750 Broome remote surcharge)
- Taxi fare from airport to depot and depot to airport
- Camping Equipment - Picnic table, chairs and sun umbrella
- Baby Capsule, Child/Booster seat (on request)
- Multilingual GPS navigation system (on request)
A bond of AU$500 is payable by an open signed credit card imprint with an authorisation obtained(sufficient funds must be available at time of pickup). The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition and with the toilet cassette and waste water tank empty. With no damage incurred to the KEA Campers vehicle or third party property, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost of damaged.
PLEASE NOTE: Electronic Credit cards are not accepted for Bond Payments. An electronic credit card is one where the numbers are not raised.
Excess Reduction Options
Excess Reduction 1 (Bronze Cover)
KEA Campers Excess Reduction 1 at AU$28.00 per day (AU$35.00/day 4WD) will reduce the excess for any damage to either vehicle or third party property to a maximum of AU $2,000.00. The hirer, however, will be fully liable for replacement or repair of any windscreen or tyre damage and demurrage- the daily rental rate for the period the vehicle is off fleet for accident repairs (max 14 days). Overhead and Under-body damage on the rented vehicle is not covered.
A bond of $2,000.00 is payable at the time of pickup and can be paid in cash, travellers cheques or credit card: a manual imprint of the credit card will be taken.
The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date, with no damage incurred to the KEA Campers vehicle or third party property and the toilet cassette and waste water tank has been emptied and no items are lost or damaged. The total insurance charge is limited to a maximum of 50 days or $1,400 ($1,750 for 4WD).
A bond of $2,000.00 is payable at the time of pickup and can be paid in cash, travellers cheques or credit card: a manual imprint of the credit card will be taken.
The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date, with no damage incurred to the KEA Campers vehicle or third party property and the toilet cassette and waste water tank has been emptied and no items are lost or damaged. The total insurance charge is limited to a maximum of 50 days or $1,400 ($1,750 for 4WD).
Excess Reduction 2 (Silver Cover)
Excess Reduction 2 at $38 per day ($45.00 4WD) will waive the excess for any single vehicle damage, third party property damage or cost of replacement or repair of windscreen and tyres.
A security deposit of $500.00 is payable at the time of pickup to ensure that the vehicle is returned to the agreed location, on the agreed date in clean condition and with the toilet cassette and waste water tank empty. The total insurance charge is limited to a maximum of 50 days or $1,900.00 ($2,250.00 4WD)
A security deposit of $500.00 is payable at the time of pickup to ensure that the vehicle is returned to the agreed location, on the agreed date in clean condition and with the toilet cassette and waste water tank empty. The total insurance charge is limited to a maximum of 50 days or $1,900.00 ($2,250.00 4WD)
Stress Free Package (Platinum Cover)
This package is an extra $60 (4WD AU$65) per day, charge is limited to a maximum of 50 days or AU$3,000 (AU$3,250 for 4WD).
Inclusions
- Full Insurance Cover with Nil Excess (Multiple Tyre and Windscreen Replacements, Single Vehicle and overhead and under-body included + demurrage fee)
10% GST, Stamp duty/ Taxes and Credit card surcharge
- One Way Fee if applicable (excl. $750 Broome remote surcharge)
- Taxi fare from airport to depot and depot to airport
- Camping Equipment - Picnic table, chairs and sun umbrella
- Baby Capsule, Child/Booster seat (on request)
- Multilingual GPS navigation system (on request)
A bond of AU$500 is payable by an open signed credit card imprint with an authorisation obtained(sufficient funds must be available at time of pickup). The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition and with the toilet cassette and waste water tank empty. With no damage incurred to the KEA Campers vehicle or third party property, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost of damaged.
Additional Equipment for Hire
To be booked at time of reservation and payable on vehicle collection
Camping Table AU$35 per rental
Camping Chair AU$30 per rental
Beach Umbrella AU$20 per rental
Baby Capsule, Child/Booster Seat AU$50* per rental
GPS Street-level turn-by-turn Navigation System (for all vehicles) $AU5 per day (minimum charge AU$75, maximum charge AU$ 250)
*Note baby capsule, child or booster seat cannot be fitted in 2berthST and 4WD
Camping Table AU$35 per rental
Camping Chair AU$30 per rental
Beach Umbrella AU$20 per rental
Baby Capsule, Child/Booster Seat AU$50* per rental
GPS Street-level turn-by-turn Navigation System (for all vehicles) $AU5 per day (minimum charge AU$75, maximum charge AU$ 250)
*Note baby capsule, child or booster seat cannot be fitted in 2berthST and 4WD
Cancellation and Amendments
In the case of cancelling your reservation, the deposit is Non Refundable. In addition there is a $100 cancellation fee. A No Show is considered as a cancellation.
Amendments are charged at a rate of $50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund given on the initial deposit paid.
If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.
Where the hire is being extended, the amendment fee will not apply.
Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.
Amendments are charged at a rate of $50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund given on the initial deposit paid.
If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.
Where the hire is being extended, the amendment fee will not apply.
Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.
Change of Vehicle
If, for reasons beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the hirer to any form of refund.
Vehicle category Downgrade or Upgrade
Vehicles cannot be requested by model, mileage or age, only by vehicle category* Should the hirer decide to take a lesser category vehicle than booked within 14 days of pickup or during the rental, no refund will be paid. In the case of an upgrade the rated difference is payable.
*Some features may vary between models.
*Some features may vary between models.
Licence and Minimum Age
A valid full (non provisional) national drivers licence is required. Non-English language national drivers licenses must be presented in conjunction with an official translation or valid international drivers licence. The minimum age is 21 years - max 85 years.
Travel Restrictions
Two Wheel Drive Motorhomes can only be driven on sealed/bitumen or well maintained access roads of less than 1km long to recognised campgrounds or national parks. Four Wheel Drive vehicles cannot be driven on any islands in Queensland (including Fraser Island, Moreton Island, North Stradbroke Island) but can be driven on the following recognised, unsealed tracks with the express permission of KEA:
*Cape York between May and December , Simpson Desert, Gunbarrel Highway, Canning Stock Route, Oodnadatta Track, Birdsville Track, Warburton Road, Tanami Track, Gibb River Road. Kea does not allow any vehicle contact with salt water, including river crossings. KEA reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
*Cape York between May and December , Simpson Desert, Gunbarrel Highway, Canning Stock Route, Oodnadatta Track, Birdsville Track, Warburton Road, Tanami Track, Gibb River Road. Kea does not allow any vehicle contact with salt water, including river crossings. KEA reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
Smoking and Animal Restrictions
Smoking in KEA vehicles is strictly prohibited, and offenders will be charged a fume removal fee of AU$500. Animals are also not permitted and the same cleaning fee will apply.
Limit of Liability
If, for reasons beyond our control, no vehicle is available to the hirer, KEAs liability is limited to a refund of the hire charge in full. In the case of mechanical failure (unless caused by the hirer) KEAs liability will be limited to the hire charge for the remainder of the hire period.
Repairs
Repairs of up to AU$ 100 may be effected without authorisation and will be reimbursed. Amounts above AU$ 100 require approval from KEA on-road assistance.
Traffic Laws
The hirer is liable for all fines and penalties in relation to the drivers use of the vehicle or the vehicle itself incurred during the rental period plus an administration fee of AU$ 75 for each speeding and AU$ 25 for each parking or toll-road infringement or penalty notice that has been redirected by KEA to the hirer.
Responsibility of the Hirer
-
The hirer is at all times fully liable for:
1) Any damage to the KEA Campers vehicle or third party property if the terms of the rental contract are breached.
2) Damage to the vehicle is caused by careless, willful or reckless driving
3) Damage caused by driving under the influence of alcohol or drugs.
4) Damage caused due to a single vehicle rollover.
5) Damage to the awning
6) Damage to or loss of any personal belongings
7) Damage caused by driving on restricted roads.
8) Damage caused by the use of incorrect or contaminated fuel
8) Damage caused by part of total water submersion or salt water.
Vehicle Return
All vehicles must be returned to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA Campers Vehicle or third party property. With toilet cassette and waste water tank emptied and no equipment lost or damaged. A fee of $250 will be charged if the toilet cassette is not emptied or the vehicle is not returned in a reasonable clean condition.
Vehicles must be returned with a full fuel tank. Refuelling at our depot will be charged at $2.50 per litre of fuel, plus handling fee of AU$25.00.
Vehicles must be returned with a full fuel tank. Refuelling at our depot will be charged at $2.50 per litre of fuel, plus handling fee of AU$25.00.
First Aid Kit
A Comprehensive, high quality First Aid Kit is supplied in each vehicle. If the seal is broken or the kit is no returned a fee of $50 is charged at the time of the vehicle drop off.
General:
Rates, terms and conditions may be subject to change. While featuring the same facilities, some campers may have different layouts to those shown. All measurements, volumes, fuel consumption etc. are approximate. The information provided on the website is subject to change without notice.
Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of Australia. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.
Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of Australia. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.
Call Center: Open
(closes in 5 hours)
AU - 1800 704 332
UK - 0808 120 7599
US - 1866 278 1155
DE - 0800 183 3668
NZ - 0800 448 112
Also available on
+61 7 3442 2900
‘We would love to help you with your holiday.’
- The Res Team
Our Free eBooks:
