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Conditions for Campervan & Motorhome Rental (Australia) Valid 1 April 2008 to 31 March 2009
Summary of Rental Conditions
This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates
quoted are in Australian dollars.
Rental Charges
Rentals are charged per calendar day. Day of pick up and day of drop off are each counted as days of rental regardless of time of pick up and drop off.
Branches
Hippie Camper has campervan branches in Brisbane, Cairns and Sydney. Branches will be closed Christmas Day, New Years Day and Good Friday. Otherwise branches are open seven days a week, 8am to 4:30pm.
Hippie Campers are not permitted to be driven into Tasmania, Northern Territory or Western Australia.
Transfer
Vehicles must be collected and returned to our branches (not airports). Transfers to and from the Hippie depot are not
included in the rental price. It is the client’s responsibility to get to and from the branch.
Taxes
Hippie rates include 10% GST.
A charge of 2.5% of the total cost will be levied to cover state government taxes, duties and associated costs.
Credit Cards
Our preferred payment method is by credit card. We only accept Visa, MasterCard, American Express. Visa and Mastercard will incur an additional 1.75% surcharge on any amount paid on pickup. American Express will incur an additional 4.5% surcharge fee on any transaction (including the Bond)Paid on pickup. (Discovery Campervans does not surcharge your deposit)
Bond
Please be aware that for security purposes, only a credit card can be used to provide a Bond. The amount of the bond will be debited to the credit card account immediately. The bond is fully refundable when the vehicle is returned to the correct location.
Exchange Rate / Currency Variations
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations there could be some
variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.
Rental Duration
The minimum rental for all vehicles is fourteen days, Minimum rental periods are subject to change during other peak periods.
One Way Rentals
One way rentals are available subject to availability. A one way rental fee of $200 is charged for rentals 20 days or less per segment.
Driver’s Licence and Minimum Age
A valid, non-provisional, state or overseas driver’s licence is required. If the driver’s licence is not in the English
language (eg German, French, Chinese etc) then an international driver’s licence is also required. The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at time of pick-up when the driver is present.
The minimum age to drive the vehicle is 18 years and the maximum age is 75 years. There are surcharges applicable for 18-20 year olds for excess reduction.
Kitchen and Personal Kits
Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and
tea towels.)
Maps and Campground Guides
Each vehicle is supplied with a complimentary Road Atlas as well as campground guides.
Vehicle Consultation
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes explaining all the
interior and exterior features of the vehicle as well as driving tips.
Hippie Welcome Pack
Each vehicle is supplied with a complimentary Hippie Pack for the first night. The pack contains, matches, mini shampoo and
conditioner, dishwashing liquid, sponge, soap, salt and pepper, coffee, tea and sugar satchels.
Baby Seats/Booster Seats
Cannot be fitted to the Hippie Vans.
First Aid Kits
A First Aid kit is supplied in every vehicle. If the seal is broken or the Kit is not returned the Kit becomes the property
of the renter and a $50 fee is charged when the vehicle is returned.
L.P Gas Refill Service Fee
The gas bottle(s) is supplied full. A service fee of $15 is payable on pick up of the vehicle, and can then be returned empty.
Travel Restrictions
Hippie Camper Vehicles can only be driven on sealed/bitumen roads or well maintained access roads less than 500 metres
long to recognised campgrounds.
The Hippie Camper is not allowed to travel in Tasmania, Northern Territory or Western Australia.
Hippie Camper reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.
Change of Drop Off Destination
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation
from the Hippie Camper Head Office. Subject to the change being approved, an additional charge of $500 will be charged.
Rental Extension
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations. This is
subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone or at an Hippie Camper Branch immediately on confirmation of the rental extension. The additional days will be at the Gross Rate available at the time of the extension.
Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.
Repairs
Although we run late model vehicles, it may happen that small repairs are required. Repairs up to $50 may be affected without authorisation and will be reimbursed unless the damage is caused the renter. For amounts over $50, Hippie Camper will need to be informed in advance. All vehicles are enrolled in the Australian Automobile Association and 24hr emergency roadside assistance is available.
Traffic Infringements
We reserve the right to charge the renter for any speeding or parking fines, traffic infringements or road toll fines. An additional administration fee of $75 per fine will apply to cover costs of processing.
Change Of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative
vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not
entitle the renter to a refund.
Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.
Voluntary Downgrade
Should the renter decide to take a lesser vehicle than booked they will not be entitled to any refund.
Limit of Liability
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge
or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
Important
We reserve the right to refuse any rental at our discretion.
Animals
No animals are permitted in our vehicles, excluding guide dogs.
Cancellation Fees
- If cancelled 180 to 25 days prior to pick up - AU$150 fee
- If cancelled 24 to 7 days prior to pick up - 20% of Rental (minimum $250)
- If cancelled less than 7 days prior to pick up - 50% of Rental
- If cancelled on the day of pick up or no show - 100% of Rental
- There is no refund for late pick up or early return of vehicle.
Booking Amendments
A $65 fee will apply to amend any reservation with Apollo.
If a change is made to a flex rate booking then the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:
-Change of date
-Change of locations
-Change of Vehicle
-Change of Name on booking
If an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is
shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the
collection or return location is amended within 14 days of vehicle pick up or if notification occurs during the hire.
An amendment fee of AU$50 per amendment is charged when a change to an existing booking is made. This applies but is not limited to changing the client name, the vehicle type, reducing the number of rental days, changing pick up dates or changing the pick up or drop off location. Where the number of rental days is being extended, the amendment fee will not apply.
Travel Insurance
We strongly recommend that clients ensure they take out the highest level of Travel Insurance.
Protection Package
Personal Injury
The vehicle has third party insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different States and Territories and we strongly recommend that all passengers take out their own Personal Injury Travel Insurance
If the renter is responsible for the accident the Vehicles third party insurance should cover the renter liability except where the renter has committed a breach of the Vehicles third party insurance eg drink driving.
Property Damage
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to the third party property, or to the rented vehicle. The renter is also responsible for the cost of demurrage for the period of the Vehicle is unavailable due to repairs. The Liability applies in respect of each claim, not per rental.
The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Hippie Camper, not at the completion of the rental period.
Standard Liability
Excess reduction options are a summary only and should be read in conjuction with the full terms and conditions provided on your rental agreement on pickup of your vehicle. Exclusions apply that can void your insurance.
The hirer is responsible for the first AU$2,500 or (AU$3,500 if you are 18-20 years old) or ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle. The Excess can be reduced by purchasing one of the following options at the depot directly or by taking the Stress Free package which is excellent value as inludes excess reduction AND chairs/tables etc- see our quoting system for full details
Excess Reduction Option 1:
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Age
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Cost per day
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Excess is reduced to:
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21-75 Years
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$12 (max charge $600)
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$1,200
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18-20 Years
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$22 (max charge $1100)
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$1,200
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Excess Reduction Option 2:
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Cost per day
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Excess is reduced to:
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21-75 Years
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$20 (max charge $1,000)
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$100
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18-20 Years
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$30 (max charge $1,500)
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$250
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Bond
On pick up of the vehicle, a Security Bond is payable and only accepted by credit card. The amount is shown on your voucher, and can be reduced if you take out excess reduction.
(Remember if you are 18-20 years you MUST advise us prior to booking- bond and excess will differ from any auto quotes given)
The bond is refundable on return of the vehicle in the same condition. (Credit card surcharges apply to rental as well as bond 1.75% Visa and Mastercard and 4.5% for Amex- Amex keeps the surcharge even when bond refunded)
Full Responsibility
At all times the renter is responsible for:
- Damage caused where the terms of Rental Contract have been breached.
- Damage caused by negligence.
- Damage caused to the Vehicle in any way by part or total water submersion or salt water.
- Damage caused as a result of a Single Vehicle Accident ( an accident not involving another vehicle) between the hours of 6pm to 6am.
- Damage caused to the Vehicle by the renter’s willful conduct.
- Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
- Damage or loss caused to any personal belongings.
- Damage to the awning, overhead or underbody of the Vehicle.
Rates/Terms/Conditions are subject to change without notice.
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