Branches are Closed on the following days -

• 25th-28th December (Christmas Day)
• 1st January (New Years Day)
• 2nd-5th April (Easter Weekend)

Vehicle Check in Time

Vehicle pick up and drop off must be between 10am and 3pm weekdays or between 8am and 11am Saturdays. Sunday vehicle pick up and drop off is by prior arrangement ONLY. On Saturdays, please arrive at least an hour prior to the depot closing time (closing time is 12pm midday).

Late Returns

Vehicles returned late will be charged a late fee of $150. Plus the day rate applicable for that rental day. A client returning one or more days late will be liable for a penalty rate of $150 per day plus Campermans loss of revenue and accommodation for its client waiting for the late campervan if required.

After Hours Pick Up / Drop Off

May be made by prior arrangment at a cost of $100, payable on pick up or drop off. All depots will be closed on Sundays, Christmas Day, Boxing Day, New Years Day, Good Friday and Easter Monday.

Help Line

Camperman Head Office offers a 7 Day a Week Australia Wide Help and Information Service. Please call TOLL FREE on 1800 216 223 for on-road service. Any problems associated with the vehicle, including equipment failure, must be reported to Camperman as soon as possible and within 24 hours in order to give Camperman the opportunity to rectify the problem during the rental period. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period.

Minimum Day Rentals

Vehicles with a return journey in Cairns have a minimum rental of 7 days.

Otherwise, the minimum hire period for all Camperman vehicles is 10 days.

One Way Rentals

There is a one way pick up or drop off fee of $250.00 for all pick up and drop offs at Airlie Beach and Townsville. There is no extra charge for One-Way rentals from or to our other depots.

Multiple Rentals

May be combined to qualify the Hirer for the longer-term rental rates. Eg: One 12-day rental plus one 10-day rental qualifies for the 22-day rate. The time period between rentals must not exceed one calendar month.

Rental Time Extensions

Rental time extensions or drop-off location changes are at the discretion of the Management and rely entirely on future demand and availability. Any request for an extension MUST be communicated as soon as practicable and possible and must be approved with Head Office on 1800 216 223.

Dropping Off at a Different Depot

Unauthorised drop-off to a depot other than that contracted for (as stated on the rental agreement) will result in a fee being charged to the renter of $750 in addition to the daily rate.

Early Drop Off

There will be no refund for early termination of a rental or Hire Agreement for any reason. There is no refund available for the unused portion of the rental should the vehicle be returned earlier than contractually agreed on the rental agreement signed by the renter.

Wrong Drop Off Locations

If a vehicle is left at any place other than our depots, pick-up fees will be charged at AUD$75.00 per hour for the retrieval of the vehicle.

Vehicle Substitutions

Daily Hire Conditions

Camperman calculates the hire of a vehicle on a per calendar day basis (within depot hours) i.e. irrespective of the time of collection or return within those hours. When calculating the number of days a vehicle is rented the day of pick-up is counted as the first day of the rental. The day of drop-off is counted as the final rental day.

Where the Hirer will Return the Vehicle

The Hirer will return the vehicle to the Camperman location set out on the Rental Agreement. The Hirer understands that there will be an extra charge of $750 if The Hirer returns the vehicle to a different location. This is non-negotiable.

Drivers

A current motor vehicle drivers licence is required and must be produced on pick-up. Should a foreign licence be in a language other than English, it must be accompanied by a current International Driving Permit, issued in the same country as the foreign licence was issued, or by an accredited English translation of that foreign licence.

Unauthorised and Prohibited Use

The following persons must not drive the Vehicle -

1. Any person who is not identified on the Rental Agreement.
2. Any person whose blood alcohol concentration exceeds the lawful percentage.
3. Any person whose drivers licence has been cancelled or suspended.
4. Any person who is under the influence of legal or illicit drugs.
5. Any person who holds a learners permit or a probationary licence.

All insurance cover will be void if any of the above terms are breached.

 

Drivers Age

The minimum age for drivers is 19 years. The maximum age is 75 years. Medical Certificates for drivers over the age of 75 are required.

Credit Card Transactions

We accept Mastercard, VisaCard, Australian Bankcard and Eftpos. All transactions will be conducted in Australian Dollars. A surcharge of 2% will be charged on all credit card transactions.

PLEASE NOTE: Electronic Credit cards are not accepted for Bond Payments. An electronic credit card is one where the numbers are not raised.

Cancellation and Amendments

In the case of cancelling your reservation, the deposit is Non Refundable. In addition there is a $100 cancellation fee. A No Show is considered as a cancellation.

Amendments are charged at a rate of $50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund given on the initial deposit paid.

If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.

Where the hire is being extended, the amendment fee will not apply.

Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.

Financial Obligations

By entering into the Rental Agreement, The Hirer authorises and agrees that Camperman will charge The Hirers credit card or other credit card provided by The Hirer with a bond and/or deposit (a credit card imprint authorised but not processed, and held for the duration of the rental), and that The Hirer will pay on demand any balance of the following charges:

1. All Rental charges specified on the Rental Agreement.
2. All charges incurred by Camperman in respect of parking or any other traffic violations during the period of the rental. (These will be charged to the Hirers credit card plus an AUD70.00 administration fee per fine whenever Camperman becomes aware of such violations).
3. The renter is totally responsible for all loss of, or damage to the motor vehicle (including loss of use) cost of the vehicle, legal expenses, towing and recovery charges where:
   • The vehicle is totally or partially immersed in water regardless of the cause.
   • The interior of the vehicle is damaged (regardless of cause).
   • The vehicle is damaged by driving it under or into an object lower than the height of the vehicle. Please be careful when parking under trees or when entering a building that the height available is higher than the height of the campervan or motorhome.

ADDITIONAL NOTE: If the Hirer is unable to provide a credit card to use for the insurance pre-authorisation, the Hirer MUST complete a Cash Deposit Application form PRIOR to the collection date. Please ask us for the form if required.

Writing and Calculation Errors on Rental Agreement

The charges as set out herein are not final. Should a written and/or a calculation error occur, The Hirer authorises Camperman to charge their credit card for any shortage, or in case of overpayment, receive payment from Camperman.

Taxes and Government Charges

Financial charges as well as the 10% GST are included in our rental rates.

Gas

The gas bottle supplied to the client is not full on delivery of the Campervan. The client takes it not full and brings it back not full. The Hirer will fill it as and when he requires it. The gas bottle is not full at check out.

Gas Bottle

The gas bottle is not to be used in conjunction with any appliances (eg Lamps, BBQs etc) not provided by Camperman. The Hirer is responsible for any damage to Campermans property caseud by incorrect usage of the gas bottle and gas fittings.

Fuel

The fuel (Unleaded Petrol) tanks are to be refilled by the Hirer as and when required. Camperman will not be held responsible for any representation as to fuel economy for individual vehicles. Fuel economy is dependent upon a number of varying factors, including how the vehicle is driven, weather conditions and the maintenance of correct tyre pressures. The fuel tank is not full at check out and can be returned the same way. If you run out of fuel and request roadside assistance you will be liable for the call out fee, and the extra kilometres for the call out plus the fuel you require.

Campermans Liability

Camperman will not be liable to The Hirer for any loss, damage or inconvenience caused by delayed delivery of the vehicle, or by the vehicle not being as described in an Agents brochure, or by the vehicle not being suitable for The Hirers purposes. Camperman will not be liable for any loss or inconvenience from change in drop-off location caused by natural disasters such as floods, cyclones, hailstorms, earthquakes, etc, nor for any personal injury or damage to The Hirers property caused thereby.

Tyre Damage

The Hirers insurance policy has an AUD$500 excess. Tyre damage, flat tyres, spiked tyres are at the cost of the renter. Average tyre prices in Australia are AUD$125, so please take care of the vehicles tyres. The renter will be responsible for tyre damage and windscreen damage up to $500. Windscreen chips are charged at $42.50 per chip. Windscreen replacements are at $195.

Tyre & Windscreen Cover

The Hirer can be covered for tyre and windscreen damage by paying an additional $100 per rental. The hirer will be covered for any accidental damage to the windsreen and tyes (but does not include side and rear glass/windows).

Agent Non Payment

In the case of non-payment to Camperman of payments made by The Hirer to an Agent, the Hirer hereby agrees to make full payment for the gross amount of the rental prior to the pick-up of the vehicle.

Maximum Number of Passengers

The Hirer agrees that the vehicle rented may only be used to carry the maximum number of passengers as shown on the Rental Agreement or as dictated by licensing authorities. Camperman will not accept any liability if these Terms are breached.

Valuables

Camperman assumes no liability for valuables left in or stolen from the vehicle. Please do not leave valuables in the vehicle because of possible theft. In major cities it is advisable to leave the vehicle in a Caravan Park and take public transport to the city. Please note: Insurance on personal property is The Hirers responsibility.

Transfers

Transfers to and from Camperman are not included in the rental price. It is the responsibility of the Hirer to arrange transport to and from Camperman depots.

Cleaning Fee on Return of Vehicle

The vehicle will be delivered in a clean condition to The Hirer, who agrees to forfeit a cleaning fee of AUD$150 (inside) and AUD$75 (outside) should the vehicle not be returned to Camperman in the same clean condition.

Animals and Pets

Camperman does not allow the carriage of pets or any animals in their vehicles whilst on rental. Carriage of pets or animals will render the contract void, and the rental bond will be retained and used for cleaning and fumigating the vehicle.

Rental Refusal

Camperman reserves the right to refuse any rental, or the continuation of any rental at its discretion.

Repairs

1. Campermans vehicles are always fully maintained and serviced. However, we recognize that occasional breakdowns and small problems will occur. Minor repairs to mechanical items and oil consumption up to AUD$50 will be reimbursed against receipts on completion of the rental. Camperman Australia has a 24/7 agreement on breakdown with all Major roadside Service Organisations.
2. Should serious problems be encountered, the hirer must inform Camperman at the first possible opportunity, and follow Camperman instructions.
3. Down Time. In all cases the responsibility of Camperman is limited to refunding for downtime that the vheicle is actually in a repair shop and the time lost through not being able to drive the vehicle.
4. No alternative accommodation or food items will be paid for during such down time. However the client has the right to choose between Camperman Australia refunding for lost time or Camperman Australia paying the accommodation and the cost of food to the equivalent of the day rate lost because of the repairs being carried out.
5. Malfunction of Radio/Cassette players, Microwave, Stove or Grill, Air-conditioning Units, Refrigerator, Water Pump are not considered mechanical breakdowns, and downtime will not be paid for these items.
6. Overhead damage. If the roof of the vehicle is damaged due to the hirer driving into an area with insufficient clearance, the hirer is responsible for the full cost of the repair.
7. Camperman is not responsible for replacing or compensation the hirer for spoiled food caused by a fridge malfunction.
8. Towing and retrieval of damaged vehicles to the closest Camperman depot is covered. In the event of an accident resulting in the vehicle being damaged sufficiently to require replacement, it is the Hirers responsibility to make their way to the closest Camperman depot to collect a replacement vehicle. Any expenses incurred whilst travelling to the closest Camperman depot are the Hirers responsibility.
9. Refund for lost time. Any refund for on-road problems will be made at the time of the repair. The repair time will be calculated, and the downtime reimbursed at the time of delivery from the repairer. Down time will be calculated in hours, not days, and credited to The Hirers credit card immediately.
10. Camperman will not be held responsible for customers missing pre-organised tours due to vehicle repairs or breakdowns. Camperman will not reimburse any non refundable deposits or other associated costs incurred by the Hirer as a result.

Maintenance and Responsibility

Joint Hirers and all drivers are jointly and severally responsible under the Rental Agreement. The Hirer will be held fully responsible for engine damage if the radiator cap is not properly replaced and sealed after checking fluid levels and/or the warning buzzer for overheating is ignored. It is The Hirers responsibility to check and maintain all fluid and fuel levels and to immediately rectify and/or report to Head Office if heavy usage of oil or coolant is occurring or any defect of which The HIRER becomes aware. It is the hirers duty to check the fluid levels every three days to ensure fluid levels are correct. Please check fluid levels while the motor is cold early in the mornings.

Camperman, on presentation of receipts, will reimburse refills of all fluids except petrol and diesel. The Hirer shall drive the vehicle in a careful and cautious manner and will not do or allow to be done anything to harm the vehicle. The Hirer shall not use the vehicle for anything other than its intended purpose, or allow use of the vehicle to carry passengers or goods for hire. The Hirer shall not allow the vehicle to be used to carry volatile liquids, corrosive or flammable materials or explosives.

Road Restrictions

Campermans vehicles are not allowed to travel on unsealed (dirt or gravel) roads. Travel on these roads voids all damage protection cover. The Hirer will be totally liable for all damage caused by travelling on unsealed (dirt or gravel) roads. The full cost of the damage to all parties concerned may be deducted from the Hirer. If in the opinion of Camperman a vehicle is found to have travelled on unsealed (dirt or gravel) road the bond/deposit will be retained until the vehicle is fully inspected and checked for damage. If no damage has occurred the bond will be returned to the Hirer, less the cost of inspection. Inspection labour cost is $70 per hour.

Living Equipment

Living equipment, as detailed in the line drawings, is included in the vehicle. The Hirer will be charged for any missing or damaged items.

Extras

An outdoor table can be rented at AUD$20 per rental. Outdoor chairs can be rented at AUD$10 per chair/rental. Extras must be booked in advance.

Single Vehicle Accident

A vehicle being involved in a Single Vehicle accident will incur upon the Hirer additional liability of AUD$250 i.e. if a client runs into a Kangaroo or a cow or a parked car, or an awning of a building, these are examples of single vehicle accidents.

Insurance Excess Campervan

An Insurance excess/Security credit card swipe of AUD$500 (19-20 year olds $2,500) will be taken at the point of pick-up. This payment will not be processed but will be held as bond for all accidents and damage and administration charges for traffic violations.

Insurance Excess Motorhome

An Insurance excess/Security credit card swipe of AUD$1000 will be taken at the point of pick-up. This payment will not be processed but will be held as bond for all accidents and damage and administration charges for traffic violations.

Overhead Damage on Campervans and Motorhomes are not covered under Camperman Australia Insurance.

Bond/Security Deposit Return

If the vehicle is returned with any damage, or has been involved in an accident, whether the fault of The Hirer or not, the excess/security bond will be retained by Camperman until the full cost of the damage is determined, or the claim has been settled by the Third Partys Insurance Company. The excess/security bond will then be returned to The Hirer in full if it is determined that there is no liability to the third party under Australian Motor Vehicle Laws and/or with Australian litigation. Please note that Third Party claims can take months or even years to resolve. Camperman cannot force the destiny of these claims, it is up to our Insurance Company and the Third Party, be they insured or not.

Excess/Security Bond/Deposit Return - Single Vehicle Accident

Single Vehicle accidents are defined as any damage that is done to the vehicle when no other vehicle is involved, or when the accident is with another vehicle, but the HIRER cannot provide Camperman with the drivers licence, name or the registration number of the other vehicle. Examples of single vehicle accidents include such things as running into trees, guideposts or animals, whether intentionally or not, whilst travelling forward or reversing. Collision with animals are considered to be a single vehicle accident, as too is overturning the vehicle, or any other damage done to the vehicle for any reason when no other vehicle is directly involved. A single vehicle accident carries an additional AUD$250 excess to be charged against the Hirers credit car at the time of the accident.

19 to 20 Year Old Extra Insurance Excess

The Insurance Excess for hirers and drivers of the age of 19 up to 21 years carries and additional security bond of $2500. All other clauses in our terms and Conditions apply as normal.

Damage Cover

In the event of an accident, personal injury is covered through Registration 3rd Party Insurance. All vehicles are fully insured for own their damage and 3rd Party Property Damage, but The Hirer is responsible for the Insurance Excess.

Contractual Rights

By signing this rental Terms and Conditions contract, the Hirer accepts that the Terms and Conditions make this an Australian contract and that the Hirer will be bound by the Australian State Law in which State this Agreement is contracted. This contract overrides any other contract form or contract taken in any other country. Any changes made to this contract may only be in writing and signed by the Hirer and an authorised agent of Camperman. Camperman makes no express or implied warranty in relation to this Agreement.

Keys

The Hirer will be responsible for the cost of replacing keys which are lost or broken, or for the retrieval of keys locked in a vehicle. Cost of a locksmith travelling to the vehicle will be at The Hirers expense.

Payment in Australia

All payments to be paid in Australia will be in Australian Dollars (AUD$) only. Personal Travellers Cheques will be accepted. No foreign currency will be accepted.

Disclaimer

All illustrations, line drawings and text in any of our brochures or advertising material, including our website, are a representation only of the vehicles depicted. Variances in any vehicle or its equipment offered for rental may occur due to modifications and/or upgrades.

Exchange Rate/Currency Fluctuation

All credit card transactions are conducted in Australian Dollars (AUD$). Due to exchange rate fluctuations there could be some variation in the amount initially debited against the credit card and the amount refunded when the vehicle is returned. Camperman accepts no liability for these variations, up or down.

24 Hour Roadside Assistance

You have 24 Hour Roadside Assistance. If the hirer flattens the battery by leaving the lights on, the hirer is responsible for the cost of the call out.

Accidents

The hirer must endeavour to drive responsibly and safely at all times. Most accidents occur for the following reasons:

• Driving too quickly
• Driving on the wrong side of the road.
• Turning across oncoming traffic.
• Driving while fatigued, tired or sleepy.
• Animals running across the road.
• Reversing without due caution.
• Driving while intoxicated.
• Driving at night.
• The driver becoming distracted by something on the side of the road.

If proper caution and due care is excercised by the driver, the majority of these accidents can be avoided.