Britz Caravan Terms & Conditions

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This document contains a summary of some of the rental conditions. For detailed conditions, refer to the rental agreement upon vehicle and caravan or camper trailer collection.

Caravan & Camper Trailer Options

There are three options to choose from:

• Car & Camper Trailer | Caravan combo - this comes fully equipped with a 4WD vehicle and includes additional camping equipment for up to 5 people.
• Camper | Caravan hire only - To take up this option you must supply your own vehicle that is equipped with a tow bar and meets the minimum towing and tow ball capacity requirements for the unit.
• Camper Trailer | Caravan with delivery - You hire the camper trailer or caravan and it will be delivered to your end destination for  you. This is subject to availability and distance.

Britz Branch Hours

Location	Dates	Hours
Brisbane, Melbourne & Sydney	1 May - 31 August	10:00am - 4:00pm
	1 September - 30 April	7:30am - 4:00pm
Darwin	1 May - 31 October	7:30am - 4:00pm
	1 November - 30 April	10:00am - 4.00pm

Please note

• Rental basis is per calendar day.
• Prices include Goods & Services Tax (GST) and are in Australian Dollars.
• Hirers are required to be fully licensed to drive a motor vehicle and be over 25 years of age.
• Minimum rental period is 3 days, with the exception of one-way hires, which are subject to a minimum hire requirement of 7 days.
• If taking the Caravan / Camper Trailer only option, the hirer is required to prove that the private vehicle is comprehensively insured and registered and will remain comprehensively insured and registered during the hire period of the caravan or camper trailer.
• Caravans & camper trailers are not permitted off road.
• If taking the 4WD & Caravan  / Camper Trailer option, whilst the vehicle supplied to tow the caravan or camper trailer is a 4WD, the 4WD vehicle while towing the caravan or camper trailer is not permitted off road. Customers may unhitch the caravan or camper trailer and leave the caravan or camper trailer at a recognised commercial campground site and take the 4WD vehicle off road as per the 4WD terms and conditions.
• Vehicles are available to/from Melbourne, Sydney, Brisbane and Darwin. There are no one-way rentals available to/from Darwin. Rentals to/from Darwin are limited to travel between 01 April 2012 and 30 November 2012.
• All rates and conditions are subject to change as required and without prior notification.

Towing Advice with Private (non Britz) vehicle

It is required that the private vehicle used to tow the Britz caravan or camper trailer will be the same vehicle used to collect the caravan or camper trailer from the Britz depot and will be the same vehicle towing the caravan or camper trailer for the duration of the hire period.

The private vehicle must be comprehensively insurance and be registered during the hire period of the caravan or camper trailer. Proof of both requirements being met is required upon caravan or camper trailer collection. Failure to adhere will result in refusal to rent the caravan or camper trailer.

Please take note of the weight (tare & tow ball weights) of the caravan and camper trailer (available via the vehicle specifications) and ensure the towing vehicle complies. The rental will be refused if compliance is not evident and it is the hirer's responsibility to ensure compliance.

Camper Trailer: minimum towing capacity or tare weight 1400kgs, minimum tow ball capacity 150kg.

Expanda Caravan: minimum towing capacity or tare weight 2300kgs, minimum tow ball capacity 200kg.

In the even ot rental refusal full cancellation costs will apply and the hirer will not be given any refund.

Advice on the correct hitching and un-hitching of the caravan or camper trailer is provided on collection, however it is the hirer's responsibility to ensure correct procedures are followed during the hire.

Delivery Option

Britz offer a delivery service to customers who may not want to tow or have the means to tow a caravan or camper trailer. The delivery location must be within a maximum of 200kms from the branch (maximum 400kms round trip). It is required in this instance that customers can come to one of the Britz branches in advance of the hire taking place and within business hours to pre-pay in full the rental charges and the security deposit (refer to the security deposit section for more information about security deposits).

The service requires that you have booked a campsite at a commercial campground for the duration of the hire. Britz will deliver the camper trailer or caravan to the booked site and meet you there. Alternatively Britz can deliver the product to a private residence to be set up on site. The cost for this service is the hire charge plus $1.50 per kilometre to deliver and collect the caravan or camper trailer, in both cases this is a round trip service charge. The caravan or camper trailer must stay on the site it is delivered.

This service is on request and is subject to availability and distance.

Standard Package Inclusions

The Standard Package has the following inclusions -

• Unlimited kilometres
• Vehicle Insurance - Standard Liability
• 10% Goods & Services Tax (GST)*
• 3% Administration Fee*
• Linen & Bedding*
• Extra Driver Fees
• Kitchen Equipment*
• General Equipment*
• Outback Safety Kit *
• 24 Hour Roadside Assistance
• Maps & Campground Guides
• Magazine with discounts to tourist attractions
• 10% off Powered Sites at all BIG4 parks

Goods and Services Tax (GST)

GST is an Australian Federal Government imposed tax. GST is included in all Britz rates and is currently 10%. Britz reserves the right to amend GST upon Government intervention.

Administration Fee

A surcharge of 3% of the total cost will be levied to cover state government taxes, registration recovery, duties and administration costs. This fee is included in the gross daily hire rate.

4WD Outback Safety Kit

The kit includes an Emergency Position Indication Radio Beacon (EPIRB), snatch strap with D shackles and a folding spade. An EPIRB when activated transmits an emergency distress signal which can be detected by Australian rescue authorities. A snatch strap is used to pull a 4WD vehicle from a bogged position with the aid of another 4WD vehicle. The D shackles secure the snatch strap to a rigid anchor point. The 4WD outback safety kit is for use with the 4WD vehicle and is not designed for the caravan or camper trailer which should not be off-road in any case.

Linen and Bedding

includes pillow, pillowcase, sleeping bag, sheet and towel per person travelling.

Kitchen Equipment

includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, toaster and tea towel.

General Equipment

includes pegs and clothesline, tent, portable hand-held shower, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, coat hangers (preliminary toilet chemicals are supplied with the caravan).

Stress Free Package

The Stress Free Package is in addition the daily rate and includes the following -

• Liability Reduction Option 2 (LRO2)
• One Way Fees (if applicable)
• LP Gas Refill Fee
• Picnic Table & Chairs
• Baby and | or Booster Seats (if required)

Liability Reduction Option 2

This option reduces the liability as follows -

Caravan or Camper Trailer Only - from AU$5,000 to NIL.
4WD & Caravan or Camper Trailer - from AU$7,500 to AU$500.

Pre-Purchase Gas Option (PGO)

Allows the customer to return the vehicle and caravan or camper trailer without the need for the gas bottle/canisters to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water where a hot water facility exists. With the 4WD vehicle PGO refers to four butane gas canisters which operate the gas stove. This option can be purchased separately if the Stress Free Package has not been selected. See “additional products and services” for costs.

Baby/Booster Seat (if required)

Note that not all Britz vehicles can accommodate child restraint equipment. Child seats depending on the child’s age are commonly used for children 4 years or less. Reversible child seats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the child’s size are commonly used for children between 4 and 7 years of age. All child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats. Refer to vehicle specifications on the website and/or contact Reservations for further information.Child restraint equipment cannot be fitted in the caravan or camper trailer.

Credit Cards

The credit card holder will be jointly and severally liable as a customer. Accepted credit cards on pick up are Visa Card, MasterCard and American Express. A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions or 4.5% for American Express. Credit card administration fees also apply to debited security deposits and only the hirer’s credit card is acceptable to use for the purpose of the security deposit.

Vehicle Insurance & Liability

Personal injury is covered in most cases through Registration Third Party insurance. Britz strongly recommends that all people travelling in Australia take out personal travel insurance.

Damages, however sustained to the private vehicle and third party property are the hirer’s own responsibility.

Britz is not responsible for any damages caused to or by the private vehicle.

# In the USA a liability is referred to as the “deductible”.

4WD & Caravan or Camper Trailer

All vehicles and caravans and camper trailers are insured for damage to the vehicle, caravan and camper trailer or to the property of a Third Party. The hirer is responsible for the first AU$7,500 (“the liability”) of the cost of damage to Third Party property or to the rented vehicle, caravan or camper trailer, including single vehicle accident (does not include single vehicle roll over for the 4WD vehicle*), windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the 4WD vehicle, caravan or camper trailer is unable to be rented whilst being repaired.

* In the event of a single vehicle rollover, the customer will be liable for all costs incurred to the 4WD vehicle except where 4WD Easy Cover Plus Option has been purchased

The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The liability will be refunded if Britz is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.

The liability applies in respect of each claim, not rental.

Caravan and Camper Trailer Only

All caravans and camper trailers are insured for damage to the caravan and camper trailer. The hirer is responsible for the first AU$5,000 (“the liability”) of the cost of damage the rented caravan or camper trailer, including single vehicle accident, tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the caravan or camper trailer is unable to be rented whilst being repaired.

The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The liability will be refunded if Britz is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.

The liability applies in respect of each claim, not rental.

Please see the ‘Exclusions’ section below, whereby all liability cover will be made void.

Liability Reduction Options (LRO)

	Vehicle	Cost per Day	Liability Fee	Bond Payable
Standard	Caravan Only	Included in Rental	$5,000	$1,500
	4WD & Caravan	Included in Rental	$7,500	$7,500
LRO 1	Caravan Only	n/a	n/a	n/a
	4WD & Caravan	$34 (max $1,700)	$3,500	$3,500
LRO 2	Caravan Only	$30 (max $1,500)	$500	$500
	4WD & Caravan	$52 (max $2,600)	$500	$500
Stress Free Package*	Caravan Only	$39 (max $1,950)	$0	$500
	4WD & Caravan	$75 (max $3,750)	$500	$500

*Stress Free Package includes LRO2 & Bonus Items. This option must be selected at time of booking or prior to pick up.

4WD Easy Cover Plus Option

This option is available for the 4WD & Caravan/Camper Trailer Combo.

The 4WD Easy Cover Plus Option is a one off fee of AU$350 per hire. The 4WD Easy Cover Plus Option is only available when Liability Reduction Option 2 or the Stress Free Package has been purchased.

Please note 4WD vehicles are not permitted off-road when towing the caravan or camper trailer. The 4WD vehicle may only be used off-road as per Britz 4WD terms when the caravan or camper trailer has been  un-hitched and is safely parked at a commercial campground site.

The 4WD Easy Cover Plus Option extends the cover available with Liability Reduction 2 or the Stress Free Package to include:

• a NIL liability for both the 4WD vehicle and the caravan and camper trailer;
• accidental damage cover to the overhead and underbody sections of the 4WD vehicle. and cover for single vehicle roll-over damage of the 4WD vehicle, This does not include overhead and underbody damage or single vehicle roll over damage sustained to the caravan or camper trailer in any instance;
• cover for accidental damage to the tyres of the 4WD vehicle and caravan/camper trailer and front windscreen of the 4WD vehicle. The customer does not have to pay for damage to tyres such as punctures, cuts, abrasions or damage to the front windscreen of the 4WD vehicle such as chips, cracks and stars;
• towing and 4WD vehicle recovery costs from 4WD roads where permission from Britz is required to travel in advance (see road restrictions section for a list of these roads and please note only the 4WD vehicle can be taken on these roads). Clients requiring vehicle towing and vehicle recovery from a road listed within this section will be responsible for up to AU$7,500 for towing and vehicle recovery in the event of not having this cover irrespective of the Liability Reduction Cover Option or Stress Free Package the customer may have.

Please see the ‘Exclusions’ section below, whereby all liability cover will be made void.

Exclusions (Caravan or Camper Trailer Only)

All liability cover will be made void if any of the following ‘Exclusions’ are breached:

1. Overhead and underbody damage to the caravan or camper trailer;
2. Damage however caused to the awning affixed to the caravan or camper trailer;
3. Any damage sustained to the caravan or camper trailer due to being taken on an un-sealed road or offroad conditions;
4. If any article or object is tied or carried on the roof section of the caravan or camper trailer;
5. Hard items like esky’s, boxes etc are not to be stored in the caravan or camper trailer that may mark the floor and/or fittings and no LPG gas heaters are to be used in the camper trailer;
6. Modifications are not permissible to the caravan or camper trailer;
7. No items provided in the caravan or camper trailer are to be substituted and/or replaced without permission;
8. Damage sustained to caravan or camper trailers tyres and rims outside of normal wear and tear;
9. Damage caused to the caravan or camper trailer because total load (kg) has exceeded recommended load as stated in the specifications requirements or the certified load capacity of the tow bar. Caravans and camper trailers are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental;
10. Any water related damage which includes, but is not limited to:
    • caravan or camper trailer submersion or part thereof
    • creek or river crossing
    • taking the caravan or camper trailer through flooded areas
    • beach driving;
11. Personal belongings are the hirers own responsibility. Britz recommends the hirer does not leave valuables in the caravan or camper trailer and that they have travel insurance to cover for the loss/damage of personal belongings;
12. Any damage caused by willful misconduct (e.g. sitting or standing on the roof of the caravan and/or camper trailer);
13. A single vehicle, caravan or camper trailer roll over occurs;
14. The caravan and/or camper trailer is not permitted above the snowline;
15. Any damage caused to the caravan or camper trailer while under the influence of alcohol or drugs;
16. The cost to retrieve or recover a caravan or camper trailer which may include, but is not limited to a caravan or camper trailer that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned;
17. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle, caravan or camper trailer;
18. The tow vehicle and the caravan or camper trailer may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Britz does not accept any liability. Passengers cannot travel in the caravan or camper trailer while being towed;
19. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence;
20. Drivers under the age of 25 years are not permitted to tow the caravan or camper trailer;
21. Caravans and camper trailers cannot be un-hitched from the vehicle that arrived to collect the caravan or camper trailer and towed by another vehicle that is unknown to Britz and/or where permission has not been sourced in advance for this scenario to take place;
22. Any damage caused due to incorrect un-hitching or hitching of the caravan or camper trailer;
23. In the case of Britz delivering a caravan or camper trailer to a pre-booked site on behalf of a hirer the caravan or camper trailer cannot be moved from this site by an unknown vehicle;
24. The hirer’s private vehicle not does comply with the requirements to tow a caravan or camper trailer;
25. The hirer does not have comprehensive motor vehicle insurance on the private vehicle and/or the private vehicle is not registered during the hire.
26. Damages, however sustained to the private vehicle or Third party property are the hirer’s own responsibility. Britz is not responsible for any damages to the private vehicle or Third party property.

In the case of clause 24 and 25 if it is apparent upon caravan or camper trailer collection that the private vehicle is not suitable to tow and/or the private vehicle is not comprehensively insured, is unregistered or will become unregistered or uninsured during the hire, the rental will be refused. In this scenario full cancellation costs will be incurred and the hirer will not be entitled to any refund.

Exclusions (4WD & Caravan or Camper Trailer Combo)

All liability cover will be made void if any of the following ‘Exclusions’ are breached:

1. Overhead and underbody damage to the 4WD vehicle – except where 4wd Easy Cover Plus has been purchased;
2. Overhead and underbody damage to the caravan or camper trailer;
3. Damage however caused to the awning affixed to the caravan or camper trailer;
4. Any damage sustained to the caravan or camper trailer due to being taken on an un-sealed road or offroad conditions;
5. If any article or object is tied or carried on the roof section of the caravan or camper trailer;
6. Hard items like esky’s, boxes etc are not to be stored in the caravan or camper trailer that may mark the floor and/or fittings and no LPG gas heaters are to be used in the camper trailer;
7. Modifications are not permissible to the 4wd vehicle, caravan or camper trailer;
8. No items provided in the 4WD vehicle, caravan or camper trailer are to be substituted and/or replaced without permission;
9. Damage sustained to caravan or camper trailers tyres and rims outside of normal wear and tear;
10. Towing and 4WD vehicle recovery costs incurred on a 4WD road where permission is required in advance from Britz in order to travel (refer to road restrictions for a full list of these roads) where the customer has not purchased 4WD Easy Cover Plus;
11. Damage caused to the vehicle and/or caravan or camper trailer because total load (kg) has exceeded recommended load as stated in the specification requirements. Vehicles, caravans and camper trailers are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental;
12. Any water related damage which includes, but is not limited to:
    • any vehicle, caravan or camper trailer submersion or part thereof
    • creek or river crossing
    • driving through flooded areas
    • beach driving;
13. Personal belongings are the hirers own responsibility. Britz recommends the hirer does not leave valuables in the vehicle, caravan or camper trailer and that they have travel insurance to cover for the loss/damage of personal belongings;
14. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle, caravan and/or camper trailer);
15. A single vehicle roll-over occurs to the 4WD vehicle except where 4wd Easy Cover Plus has been purchased;
16. A single vehicle, caravan or camper trailer roll over occurs;
17. The 4WD vehicle, caravan and/or camper trailer are not permitted above the snowline;
18. Any damage caused while driving under the influence of alcohol or drugs;
19. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel;
20. The cost to retrieve or recover a vehicle, caravan or camper trailer which may include, but is not limited to a vehicle, caravan or camper trailer that has become bogged, submerged, caught, trapped,stuck or restricted in anyway and/or has been abandoned;
21. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle, caravan or camper trailer;
22. The vehicle and caravan or camper trailer rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Britz does not accept any liability. Passengers cannot travel in the caravan or camper trailer while being towed;
23. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence;
24. Drivers under the age of 25 years are not permitted to drive the 4WD vehicle at any time or tow the caravan or camper trailer with the rental 4WD vehicle or any other vehicle;
25. Caravans and camper trailers cannot be un-hitched from the rental 4WD vehicle supplied by Britz and towed by another vehicle that is unknown to Britz and/or where permission has not been sourced in advance for this scenario to take place;
26. Any damage caused due to incorrect un-hitching or hitching of the caravan or camper trailer;
27. The rental 4wd vehicle cannot be used to tow anything but the rental caravan or camper trailer supplied by Britz at any time.

Security Deposit

Upon vehicle & caravan or camper trailer collection, a security deposit is required. The amount is determined by the Liability Reduction Option selected.

For security purposes, only a credit card can be used to provide a security deposit. The credit card holder must be present and able to sign for the security deposit upon collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle, caravan and/or camper trailer. Any type of pre-paid travel card is not acceptable as a means to provide a vehicle security deposit. Visa and MasterCard debit cards are acceptable provided the card is being used as a credit card.

Debited security deposits are subject to a 2% credit card administration fee in addition to the security deposit amount when the credit card used is either a Visa or MasterCard or 4.5% for American Express.

 

Caravan & Camper Trailer

If a Liability Reduction Option is not selected, the security deposit is AU$5,000 payable by credit card.

AU$1,500 is debited to the hirer’s credit card upon collection. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card. In the event of damage the remaining AU$3,500 will be collected at the time of damage report.

If the Liability Reduction Option or the Stress Free Package is selected the security deposit is AU$500.

The AU$500 is taken as an imprint to the hirer’s credit card upon collection. An imprint simply records a figure against the hirers credit card of AU$500 that Britz can then debit if required. 

The security deposit is fully refundable, including the credit card surcharge if the card used to provide the vehicle security deposit is a Visa or MasterCard provided the vehicle and caravan or camper trailer is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottles/canisters. Except where the customer has purchased PGO (PGO is included in the Stress Free Package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle, caravan or camper trailer with full petrol or diesel tanks and/or a full LPG bottles/canisters will result in refill charges, which will be advised upon return of the vehicle, caravan and/or camper trailer.

Britz reserves the right to retain AU$220 (AU$440 for both the 4WD vehicle and caravan or camper trailer) for cleaning if the vehicle and/or caravan or camper trailer if not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle, caravan or camper trailer. The toilet and waste water tank must be emptied prior to the return of the vehicle, caravan or camper trailer or an additional AU$125 soiling fee will be retained per item not emptied.

FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR SECURITY DEPOSITS.

4WD & Caravan or Camper Trailer Combo

If a Liability Reduction Option is not selected, the security deposit is AU$7,500 payable by credit card. The AU$7,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily
withdrawal allowance available on the credit card.

If Liability Reduction Option 1 has been taken the security deposit is AU$3,500.

The AU$3,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.

If Liability Reduction Option 2 or the Stress Free Package is selected with or without 4WD Easy Cover Plus the security deposit is AU$500.

The AU$500 is taken as an imprint to the hirer’s credit card upon collection. An imprint simply records a figure against the hirers credit card of AU$500 that Britz can then debit if required.

The security deposit is fully refundable, including the credit card surcharge if the card used to provide the vehicle security deposit is a Visa or MasterCard provided the caravan or camper trailer is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottles. Except where the customer has purchased PGO (PGO is included in the Stress Free Package) failure to return the caravan or camper trailer with full LPG bottles will result in refill charges, which will be advised upon return of the caravan and/or camper trailer.

Britz reserves the right to retain AU$220 for cleaning if the caravan or camper trailer if not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the caravan or camper trailer. The toilet where applicable and waste water tank must be emptied prior to the return of the caravan or camper trailer or an additional AU$125 soiling fee will be retained per item not emptied.

FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR SECURITY DEPOSITS.

Exchange Rate / Currency Variations

All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance amounts refunded compared to the amounts initially charged. Britz does not accept any liability for variances up or down.

Personal & Company Cheques

Personal and company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Britz 14 working days prior to commencement of the hire/s.

Calculation Errors

Britz will not honour calculation errors. Should a calculation error occur Britz will charge for the shortfall.

Licence

A current and full motor vehicle driver’s licence is required and must be produced upon collection. Should a foreign licence be in a language other than English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.

Age Restrictions

Drivers must be 25 years of age or over.

Additional Products & Services

To be requested at time of reservation or upon collection and paid by customer on the day of collection:

• Picnic Chair - AU$18 per rental
• Picnic Table - AU$25 per rental
• Baby | Booster Seat - AU$36 per rental
• Tent (4 person) - AU$67 per rentals
• Satellite Phone - AU$18 per day plus call costs
• First Aid Kit - AU$31 for purchase (in vehicle. if seal broken customer is charged)
• Souvenir Road Atlas - AU$21 for purchase
• PGO (Pre-Puchase Gas Option) - AU$18 per 4WD vehicle (4 butane gas canisters), AU$38 per bottle for caravan (2 x 9kg gas bottles) or camper trailer (1 x 9kg gas bottle)
• Heater | Fan (240v) - AU$16 per rental
• Luggage Tarp (for 4WD vehicle only) - AU$21 for purchase
• GPS - AU$10 per day (maximum charge AU$100 per hire)
• Esky - AU$23 per rental
• Electrical Adaptor (240v) - AU$14 for purchase

Charges for additional products and services will be charged per hire.

Outdoor table and chairs, baby/booster seats (if required) and the pre-purchase gas option are included in the Stress Free Package.

Rental Duration & Rate Calculation

• Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle's return is counted as the final day of the rental. Vehicles and caravans and camper trailers are required to be collected and returned within business hours.
• Minimum rental period is 3 days, with the exception of one-way hires, which are subject to a 7-day minimum hire requirement. There are no one-way rentals available to/from Darwin.
• Minimum rental period is 10 days for hires that collect between the 15th of December and 5th January
• Minimum rental period is 7 days for hires that collect between 04th of April and 09th of April 2012 (Easter long weekend dates subject to change annually).
• Minimum rental period is 7 days for hires that collect in Sydney over the Bathurst period and Melbourne
  over the Moto GP period (both events are typically held over long weekends in October – contact
  Reservations for exact details if required – minimum requirements are advised at time of quotation and
  booking).
• All caravan or camper trailer rentals to/from the Darwin location must be collected and returned between 01 April and 30 November 2012.
• Minimum rental period is subject to change during other peak periods and will be advised prior to make a booking.
• When a rental moves from one rate season into the next, the calculation is based on both rates.
• Rates are subject to change. If a rate change is made this will be effective from the next Monday. For this reason all quotes expire at the close of business each Sunday.
• Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
• These rates and terms may not apply to rentals exceeding 100 days, which includes multihires. Requests for quotes/bookings should be directed first to Reservations.
• If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations or any of the Britz branches. The rental extension is subject to vehicle and caravan or camper trailer availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged will not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of AU$300 in addition to the daily rate.

Road Restrictions (Caravans & Camper Trailers)

• Caravans and camper trailers can only be towed on sealed/bitumen roads and are not suitable for off-road conditions. The only exceptions to this are well-maintained access roads of less than twelve kilometres to recognised campgrounds and well-maintained, recognised roads on Kangaroo Island (South Australia) .
• No caravans or camper trailers are permitted at any time to Cape York.
• 4WD vehicles towing caravans and camper trailers can only be driven on sealed /bitumen roads.
• The 4WD vehicle can be driven on recognised unsealed roads when the caravan or camper trailer has been unhitched and is safely parked at a recognised commercial campground.
• 4WD vehicles may only travel to the following areas with the written permission of Britz (please contact the local branch for further information): Simpson Desert, Strzelecki Track, Gunbarrel Highway, Cape York, the Bungle Bungles, Oodnadatta Track, Birdsville Track, Tanami Track, the Plenty Highway, Gibb River Road, Burke Development Road from Chillagoe to Normanton and Savannah Way from Normanton to Borroloola, Fraser Island*, Finke Road (between Alice Springs and Oodnadatta), Central Arnhem Road and Arnhem Land in general. Caravans and camper trailers are not permitted off road or on any of these roads at any time.
• 4WD vehicles, caravans and camper trailers are NOT permitted to travel on the Canning Stock Route, the Lost City in Litchfield Park, the Old Gunbarrel Hwy, the old Telegraph section of the road to Cape York, Boggy Hole (Finke Gorge National Park) and the Old South Road from Maryvale to Finke, at any time. The old Telegraph section of the road to Cape York is prohibited at all times however the bypass is allowed provided permission has been granted.
• 4WD Vehicles are NOT permitted to travel to Cape York between the months of December to May. At all other times permission is required. No caravans or camper trailers are permitted at any time.

Britz reserves the right at its sole discretion to restrict caravan or camper trailer movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.

Road Restrictions (4WD Vehicle)

* The Britz 4WD vehicle is not permitted to travel to Fraser Island where any objects are being stored on the roof of the 4WD vehicle. This requirement is legislated and fines, enforced by local authorities are applicable. Caravans and camper trailers are not permitted to Fraser Island.

Britz reserves the right at its sole discretion to restrict vehicle, caravan or camper trailer movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.

Change of Drop Off Destination

If the customer wishes to change the drop-off destination, they must first obtain authorisation from the Reservations or Scheduling departments.

Subject to the change being approved, an additional charge of up to AU$1,000 may apply.

Multiple Rentals

Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the daily hire rate for the vehicle and caravan/camper trailer. Consecutive hire in Australia of the same product can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are
within a 3-month period however; the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.

Longer-term discounts must be requested at the time of booking.

For rentals that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Liability Reduction Option or the Stress Free Package if applicable.

If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the Liability Reduction Option or the Stress Free Package will apply.

If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days should be directed first to Reservations.

Security deposits can be transferred between most multiple rentals.

One Way Rentals

• One-way rentals are available between Melbourne, Sydney and Brisbane. 
• No one-way rentals are available to/from Darwin.
• Minimum rental period for one-way hires is 7 days.
• A one-way fee of AU$350 applies to the 4WD vehicle and caravan or camper trailer.
• The one-way fees are included in the Stress Free Pack (4WD & Caravan / Camper Trailer Combo only)
• The one-way fee if applicable is charged per hire.
• One-way rentals require that the 4WD vehicle and the caravan or camper trailer are being returned to the same return destination.

Transfers

Britz clients will need to make their own way to and from the Britz branch, at their own expense.

Infringements & Administration Fees

Britz reserves the right to charge the hirer for any speeding, toll way or parking fines and/or caravan or camper trailer damage including Third Party property damage not reported on return. In addition to these costs, Britz reserve the right to charge for associated administration costs for processing the fines (irrespective of liability) and/or all claims in the event of the customer not having a NIL liability. In addition to the costs associated per fine and/or claim, an administration fee of AU$60 will be applicable.

Customer Care On-Raoad Assitance (4WD Vehicle)

Any problems associated with the 4WD vehicle, including equipment failure, must be reported to Britz as soon as possible and within 24 hours in order to give Britz the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Britz do not accept liability for any claims submitted after this period.

Please contact Britz on free call: 1800 331 454

Customer Care On-Raoad Assitance (Caravan or Camper Trailer)

Any problems associated with the caravan or camper trailer, including equipment failure, must be reported to Britz as soon as possible and within 24 hours in order to give Britz the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Britz do not accept liability for any claims submitted after this period.

Please contact the local branch direct during business hours:

Melbourne 03 8398 8855
Sydney 02 8338 0708
Brisbane 07 3868 1248
Darwin 08 8981 2081

Repairs

Repairs up to AU$200 may be effected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over AU$200, Britz will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. GST receipts must be submitted for any repair or the claim will not be paid.

Change of Vehicle, Caravan or Camper Trailer

Should the vehicle, caravan or camper trailer booked be unavailable through unforeseen circumstances, Britz reserve the right to substitute an alternative without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

Limit of Liability

In the event of no alternative vehicle, caravan or camper trailer being available our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the hirer) the remainder of the hire period.

Vehicle, Caravan or Camper Trailer Category

Cannot be requested by make or model, only by category.

Voluntary Downgrade

Should the hirer decide to take a lesser product than booked they will not be entitled to any refund.

Cancellation and Amendments

In the case of cancelling your reservation, the deposit is Non Refundable. In addition there is a $100 cancellation fee. A No Show is considered as a cancellation.

Amendments are charged at a rate of $50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund given on the intial deposit paid.

If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.

Where the hire is being extended, the amendment fee will not apply.

Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.

Important

Britz reserves the right to refuse any rental at its discretion.

Animals

No animals are permitted in our vehicles, caravans or camper trailers excluding guide dogs.

Disclaimer

Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle, caravan or camper trailer depicted. Variances in the products offered for rental may occur due to substitutions made by Britz or modifications and/or upgrades to the vehicle design made by the manufacturer.