Britz Terms and Conditions 2008-2009

Minimum Rental period is 5 days (3 days Rookie vehicle) with the exception of one-way hires, which are subject to a 7 day minimum requirement (10 day minimum Rookie vehicle).

Rentals collecting in the following dates will have a minimum hire requirement of 7 days:

All rentals between 15 December and 10 January.

4 and 6 Berth rentals from Sydney with a collection date between 4 and 11 October.

4 and 6 Berth rentals from Melbourne with a collection date between 13 and 18 October.

Minimum rental period is subject to change during peak periods.

The rates displayed may not apply to rentals exceeding 100 days, which includes multihires. Requests can still be submitted via normal process and we will advise costing.

Rental days are calculated on a calender day basis NOT 24 hours. The Daily rate for the entire duration is determined by the date of pickup, location and date you are booking.

Late Pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental. Late returns will be charged on a per day basis. Failure to obtain authorisation for a rental extension will result in a daily rental fee of AU$150 in addition to the daily rate.

Special rates are available for rentals of more than 100 days, please submit through our system and we will advise any additional discount.

One-Way Rentals (Does not apply to the Rookie):

One-way rentals are available between all branch locations, the exception is one-way rentals into or out of Tasmania for all 4WD vehicles, these are on request.

Minimum rental period for one-way hires is 7 days. shorter hires may be available on application only.

A One-way rental fee of AU$220 is charged

Where the pick up location is Brisbane and the return location is Sydney the one-way fee is waived.

The one-way fee if applicable is charged per hire.

One-Way Rentals - Rookie Vehicle:

One-way rentals are available between Melbourne, Sydney, Brisbane and Cairns.

Minimum rental period for one-way hires is 10 days. Shorter hires may be available on application only

There is no One-way rental fee.

Multiple Rentals:

Should a customer have more than one rental, they can be combined to qualify for longer term hire discounts. Campervan hire for both Australia and New Zealand for Britz and Maui can be combined to qualify if travel is within a 3 month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3 month period however, the original bookings will not qualify for a discount if applicable. For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Excess Reduction option taken, if applicable.

If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to excess reduction or the Britz Bonus Pack will apply. Multiple rentals with 100 days or more in total need to be applied for.

The one-way fee (if applicable) and charges for additional products and services will be charged per vehicle rented.

Rentals in Broome

A remote location fee of AU$450 applies to all rentals picking up or dropping off in Broome. Only one remote location fee is charged per vehicle. This is in addition to the one-way fee if applicable.

Airport Concession Fee

An Airport concession fee of AU$16.50 will apply for hires with pick-up at Hobart Airport. This fee is subject to change and new airport charges may arise.

Change of Drop-Off Destination

If the customer wishes to change the drop-off destination after the rental has commenced, they must first obtain authorisation from Reservations. Subject to the change being approved, an additional charge of up to AU$550 may apply.

Rental Extensions

If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily rate.

Insurance Excess Options

Personal injury is covered in most cases through Registration Third Party Insurance. We strongly recommend that all poeple travelling in Australia take out Personal Travel Insurance.

All Vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AU$7,500 (excess) or AU$1,800 (Rookie Vehicle only) of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism with the exception of the exclusions.

This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

This Standard Excess can be reduced by purchasing one of the following options at the depot:

Excess Reduction Option 1 (not applicable to the Britz Rookie):

Vehicle	Cost per day	Excess is reduced to:
2WD	AU$20 (max charge AU$1,000)	AU$2,500
4WD	AU$25 (max charge AU$1,250)	AU$2,500

Excess Reduction Option 2:

Vehicle	Cost per day	Excess is reduced to:
Rookie 2WD	AU$19 (max charge AU$570)	Nil
2WD	AU$38 (max charge AU$1,900)	Nil
4WD	AU$47 (max charge AU$2,350)	AU$440

No Worries Cover:

The No Worries cover option is a one off fee of AU$50 per hire for 2WD vehicles and AU$120 for 4WD vehicles. The cover is only available when excess reduction 2 has been purchased.

Note the no worries cover option is included in the Stress Free Package.

With the no worries cover option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party with the exception of the exclusions. This will inlcude accidental overhead or underbody damage to the vehicle. Please note overhead and underbody damage cover is excluded unless the no worres cover option has been purchased.

Tyre and Windscreen Damage:

Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.

Exclusions:

All insurance cover will be made void if any of the following Exclusions are breached:

Overhead and underbody damage to the vehicle- except where no worries cover has been purchased.
Any water related damage, which includes but is not limited to:
- any vehicle submersion
- creek or river crossing
- driving through low plain flooded areas
- beach driving
Personal belongings: we recommend the hirer does not leave valuables in the vehicle and that they take out personal insurance.
Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
A single vehicle roll over occurs.
The incorrect use of fuel or the use of Bio Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
The cost to retrieve or recover a vehicle which has become bogged, regardless of the Excess Reduction Package taken.
The cost to replace keys which have become lost, or retrieval of keys which have been locked in a vehicle.
The vehicle rented may only be used to cary the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Britz does not accept any liability.
Drivers not identified on the rental agreement and/or that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary.

Vehicle Security Deposit or Bond

On pick up of the vehicle, a Vehicle Security Deposit is payable, the exact amount required for your particular situation is shown on your Voucher. For security purposes,only a credit card can be used for payment of bond. The credit card holder must be present and able to sign for the vehicles security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

Credit cards are actually debited for $7500 ($1800 Rookie vehicle) or $2500/$220/ $440 (4WD vehicles) if excess reduction is taken out, so you MUST have available credit. Debited bonds are subject to the administration fee and is refunded when the bond is refunded. If bond is retained the administration fee is retained. (When American Express card is used for Bond the administration fee is not refunded).

Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Britz does not accept any liability for variances up or down.

The Security Deposit is fully refundable provided the vehicle is returned on time,to the correct location, undamaged, with a clean interior and with full fuel tank (Fuel being petrol, diesel and LPG gas).

Exchange Rate / Currency Variations

All credit card transactions are conducted in Australian dollars for deposit portion. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged, if you amend or cancel and also to the bond transactions. Discovery and Britz do not accept any liability for variances up or down.

Credit Cards

If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, Mastercard and American Express. A non-refundable 1.75% administration fee will apply to all Visa and Mastercard transactions (4.5% applies to American Express). Debited bonds are subject to the administration fee and is refunded when the bond is refunded. If bond is retained the administration fee is retained. (When American Express card is used for Bond the administration fee is not refunded).

Personal and Company Cheques

Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Britz 14 days prior to commencement of rentals. Personal or Company cheques are not acceptable as the vehicle security deposit.

Infringements

We reserve the right to charge the hirer for any speeding, parking or tollway fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine will be AU$60.

License

A full open drivers license from your resident country, held for a least one year, is to be presented at the time of rental. If the license is not in an English format, an international drivers license must be presented WITH the foreign license.

Age Restrictions

Drivers must be 21 years of age or over. For drivers over the age of 75, a medical certificate stating that the customer is fit to drive for the duration of the hire is required.

Driving Restrictions:

2 Wheel Drive vehicles can only be driven on sealed/bitumen roads. The only exception to this are access roads to recognised campgrounds. Britz 4 Wheel Drive vehicles can be driven on recognised (Gazetted) unsealed tracks. Britz 4 Wheel Drive vehicles may only travel to the following areas with the written permission of Britz: Simpson Desert, Strzelecki Track, Gunbarrel Highway, Cape York, the Bungle Bungles, Oodnadatta Track, Birdsville Track, Tanami Track, the Plenty Highway and Gibb River Road. Permission being granted is subject to weather and road conditions. The distance to nominated destinations in relation to the length of the hire period will also be considered. Vehicles are NOT permitted to travel on the Canning Stock Route, the Lost City in Litchfield Park, to Cape York between the months of December and May and the Telegraph section of the road to Cape York. and the Telegraph Road section of the road to Cape York.

Britz reserve the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.

Change of Vehicle

Should the vehicle booked be unavailable through unforeseen circumstances, Britz reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

Vehicle Category

Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade

Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

Customer Care On-Road Assistance

Any problems associated with the vehicle, including equipment failure, must be reported to Britz as soon as possible and within 24 hours in order to give Britz the opportunity to recitfy the problem during the rental. Failure to do so will compromise any claims for compenstion. We do not accept liability for any claims submitted after this period.

Please contact us on free call: 1800 331 454

Cancellation Fee

The cancellation fees are:

If cancelled up to 22 days prior to pick-up - $50 Admin fee
If cancelled from 21 to 7 day prior to pick-up - 20% of Gross Rental
If cancelled 6 to 1 day prior to pickup - 50% of Gross Rental
If cancelled on day of pick up or No-Show - 100% of Gross Rental
If vehicle is returned early for any reason whatsoever - No refund available

Amendments

All Amendments to bookings are subject to availability of the vehicle and an amendment fee of AU$50 per amendment is charged.

This applies but is not limited to changing the client name, the vehicle type, reducing the number of rental days, changing pick up dates or changing the pick up or drop off location.

Where the number of rental days is being extended, the amendment fee will not apply.

Amendments prior to pickup will be re-calculated at the Rate applicable on the date of the amendment, i.e. your entire rental is re-calculated as per the new rates applicable at the time of booking.

Stamp Duty and Administration Fee

A Surcharge of 2.5% of the total cost will be levied to cover state government taxes, duties and administration costs. Britz reserves the right to amend the stamp duty and administration fee upon Government intervention.

Note the 2.5% stamp duty and adminstration fee is included in the Britz Bonus Pack.

Important

Britz reserves the right to refuse any rental at its discretion.

Animals

No animals are permitted in our vehicles, excluding guide dogs.

Note: Terms and contions are subject to change without notice.