Minimum Rental period is 5 days for the Nomad, Warrior, Wanderer and Off-Roader 4WD vehicles with the exception of one-way hires
Minimum rental period is 3 days for the Breezer vehicle with the exception of one-way hires.
Minimum rental period is subject to change during peak periods.
Rental days are calculated on a calender day basis NOT 24 hours. The Daily rate for the entire duration is determined by the date of pickup, location and date you are booking.
Late Pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental. Late returns will be charged on a per day basis. Failure to obtain authorisation for a rental extension will result in a daily rental fee of AU$150 in addition to the daily rate.
Special rates are available for rentals of more than 100 days, please submit through our system and we will advise any additional discount.
Minimum rental period for one-way hires varies between 7 and 14 days depending on pick up and drop off locations.
Where the minimum rental period is 7 days, an AU$200 one-way fee applies (Except for travel between Alice Springs and Darwin where the one-way fee is AU$250.00. Where the minimum rental period is 14 days an AU$250 one-way fee applies.
One-way rentals are available between Melbourne, Sydney, Brisbane and Cairns. An AU$200 one-way fee applies and the minimum rental period is 10 days.
The one-way fee if applicable is charged per hire.
Should a customer have more than one rental, they can be combined to qualify for longer term hire discounts. Campervan hire for both Australia and New Zealand for Backpacker can be combined to qualify if travel is within a 3 month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3 month period however, the original bookings will not qualify for a discount if applicable. For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Excess Reduction option taken or the Backpacker Bonus pack if applicable.
If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to excess reduction or the Backpacker Bonus Pack will apply. Multiple rentals with 100 days or more in total need to be applied for.
The one-way fee (if applicable) and charges for additional products and services
will be charged per vehicle rented.
If the customer wishes to change the drop-off destination after the rental has commenced, they must first obtain authorisation from Reservations. Subject to the change being approved, an additional charge of up to AU$550 may apply.
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily rate.
Personal injury is covered in most cases through Registration Third Party Insurance. We strongly recommend that all poeple travelling in Australia take out Personal Travel Insurance.
All Vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AU$1,900 for the Breezer if the driver is between the ages of 18 and 20 or AU$1,000 for the Breezer if the driver is 21+ years of age, AU$2,700 for the Nomad, Warrior and Wanderer or AU$4,400 for the Off-Roader 4WD of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and
recovery costs, theft, fire, break in or vandalism with the exception of the
exclusions.
This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage).
The excess is applicable regarless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Backpacker is successful in recovering the cost of the damages from the Third Party.
The excess applies in respect of each claim, not rental.
This Standard Excess can be reduced by purchasing one of the following options at the depot:
Excess Reduction Option 1
|
Vehicle
|
Cost per day
|
Excess reduced to:
|
Bond reduced to:
|
|
Breezer
|
AU$10(max AU$500)
|
AU$500
|
AU$500
|
|
Nomad, Warrior, Wanderer
|
AU$16 (max AU$800)
|
AU$1,200
|
AU$1,200
|
|
Off-Roader 4WD
|
AU$24(max AU$1,200)
|
AU$2,200
|
AU$2,200
|
Excess Reduction Option 2:
|
Vehicle
|
Cost per day
|
Excess reduced to:
|
Bond reduced to:
|
|
Breezer
|
AU$20(max AU$1,000)
|
AU$0
|
AU$220
|
|
Nomad, Warrior, Wanderer
|
AU$26(max AU$1,300)
|
AU$0
|
AU$220
|
|
Off-Roader 4WD
|
AU$36(max AU$1,800)
|
AU$0
|
AU$440
|
No Worries Cover:
The No Worries cover option is a one off fee of AU$50 per hire for 2WD vehicles and AU$80 for 4WD vehicles. The cover is only available when excess reduction 2 has been purchased.
Note the no worries cover option is included in the Stress Free Package.
With the no worries cover option, the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party with the exception of the exclusions. This will inlcude accidental overhead or underbody damage to the vehicle. Please note overhead and underbody damage cover is excluded unless the no worres cover option has been purchased.
Tyre and Windscreen Damage:
Where the hire has a nil excess up to one windscreen and two tyres will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the hirer.
Exclusions:
All insurance cover will be made void if any of the following Exclusions are
breached:
- Overhead and underbody damage to the vehicle- except where no worries cover has been purchased.
- Any water related damage, which includes but is not limited to:
- any vehicle submersion
- creek or river crossing
- driving through low plain flooded areas
- beach driving
- Personal belongings: we recommend the hirer does not leave valuables in the
vehicle and that they take out personal insurance.
- Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
- A single vehicle roll over occurs.
- The incorrect use of fuel or the use of Bio Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
- The cost to retrieve or recover a vehicle which has become bogged, regardless of the Excess Reduction Package taken.
- The cost to replace keys which have become lost, or retrieval of keys which have been locked in a vehicle.
- The vehicle rented may only be used to cary the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Backpacker does not accept any liability.
- Drivers not identified on the rental agreement and/or that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary.
Vehicle Security Deposit or Bond
On pick up of the vehicle, a Vehicle Security Deposit is payable, the exact amount required for your particular situation is shown on your Voucher. For security purposes,only a credit card can be used for payment of bond. The credit card holder must be present and able to sign for the vehicles security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
Credit cards are actually debited for AU$1,900 for the Breezer where a driver is 18-20 years or AU$1,000 for the Breezer for drivers 21+ years, AU$2700 for the Nomad, Warrior and Wanderer or AU$4,400 for the Off-Roader 4WD. If excess reduction option 1 is taken out, amount debited will be $500, $1,200 or $2,200 depending on vehicle so you MUST have available credit.
In the case of the rented vehicle being the Breezer where one driver is 18-20 years and another is 21+ years the AU$1,900 security deposit applies.
Debited bonds are subject to the administration fee and is refunded when the bond is refunded. If bond is retained the administration fee is retained. (When American Express card is used for Bond the administration fee is not refunded).
Due to exchange rate fluctuations there could be some variance in the amount
refunded compared to the amount initially charged. Britz does not accept any
liability for variances up or down.
The Security Deposit is fully refundable provided the vehicle is returned on time,to the correct location, undamaged, with a clean interior and with full fuel tank (Fuel being petrol, diesel and LPG gas).
Exchange Rate / Currency Variations
All credit card transactions are conducted in Australian dollars for deposit
portion. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged, if you amend or cancel and also to the bond transactions. Discovery and Backpacker do not
accept any liability for variances up or down.
Credit Cards
If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, Mastercard and American Express. A non-refundable 1.75% administration fee will apply to all Visa and Mastercard transactions (4.5% applies to American Express). Debited bonds are subject to the administration fee and is refunded when the bond is refunded. If bond is retained the administration fee is retained. (When American Express card is used for Bond the administration fee is not refunded).
Personal and Company Cheques
Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Backpacker 14 days prior to commencement of rentals. Personal or Company cheques are not acceptable as the vehicle security deposit.
Infringements
We reserve the right to charge the hirer for any speeding, parking or tollway fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine will be AU$60.
License
A full open drivers license from your resident country, held for a least one year, is to be presented at the time of rental. If the license is not in an English format, an international drivers license must be presented WITH the foreign license.
Age Restrictions
Drivers must be 21 years of age or over for the Nomad, Warrior, Wanderer and Off-Roader 4WD vehicles and 18 years of age or over for the Breezer vehicle. For drivers over the age of 75, a medical certificate stating that the customer is fit to drive for the duration of the hire is required.
Driving Restrictions:
2 Wheel Drive vehicles can only be driven on sealed/bitumen roads. The only exception to this are access roads to recognised campgrounds.
Backpacker Off-Roaser 4WD vehicles can be driven on recognised (Gazetted) unsealed tracks. Backpacker 4WD vehicles may only travel to the following areas with the written permission of Backpacker (Please contact the local branch for further information: Simpson Desert, Strzelecki Track, Gunbarrel Highway, Cape York, the Bungle Bungles, Oodnadatta Track, Birdsville Track, Tanami Track, the Plenty Highway and Gibb River Road. Permission being granted is subject to weather and road conditions. The distance to nominated destinations in relation to the length of the hire period will also be considered.
Vehicles are NOT permitted to travel on the Canning Stock Route, the Lost City in Litchfield Park, to Cape York between the months of December and May and the Telegraph section of the road to Cape York. and the Telegraph Road section of the road to Cape York.
Backpacker reserve the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.
Change of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, Backpacker reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.
Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle
category.
Voluntary Downgrade
Should the hirer decide to take a lesser vehicle than booked they will not be
entitled to any refund.
Customer Care On-Road Assistance
Any problems associated with the vehicle, including equipment failure, must be
reported to Backpacker as soon as possible and within 24 hours in order to give Backpacker the opportunity to recitfy the problem during the rental. Failure to do so will compromise any claims for compenstion. We do not accept liability for any claims submitted after this period.
Please contact us on free call: 1800 670 232
Cancellation Fee
The cancellation fees are:
- If cancelled up to 22 days prior to pick-up - $50 Admin fee
- If cancelled from 21 to 7 day prior to pick-up - 20% of Gross Rental
- If cancelled 6 to 1 day prior to pickup - 50% of Gross Rental
- If cancelled on day of pick up or No-Show - 100% of Gross Rental
- If vehicle is returned early for any reason whatsoever - No refund
available
Amendments
All Amendments to bookings are subject to availability of the vehicle and an amendment fee of AU$50 per amendment is charged.
This applies but is not limited to changing the client name, the vehicle type, reducing the number of rental days, changing pick up dates or changing the pick up or drop off location.
Where the number of rental days is being extended, the amendment fee will not
apply.
Amendments prior to pickup will be re-calculated at the Rate applicable on the date of the amendment, i.e. your entire rental is re-calculated as per the new rates applicable at the time of booking.
Stamp Duty and Administration Fee
A Surcharge of 2.5% of the total cost will be levied to cover state government taxes, duties and administration costs. Backpacker reserves the right to amend the stamp duty and administration fee upon Government intervention.
Note the 2.5% stamp duty and adminstration fee is included in the Backpacker Bonus Pack.
Important
Backpacker reserves the right to refuse any rental at its discretion.
Animals
No animals are permitted in our vehicles, excluding guide dogs.
Note: Terms and contions are subject to change without notice.
