Apollo Terms and Conditions

As an alternative to choosing an Excess Reduction option, we do offer the Upgrade Package for an extra $60 per day which includes great extras such as:

- VIP cover (2 Tyres 1 Windscreen)
- Unlimited Kilometres
- One Way Rental Fee
- 10% GST
- 3% Administration Fee/Taxes
- Bedding Kit
- Kitchen Kit
- LP Gas Refill Fee
- Apollo Welcome Pack
- Pre-hire Cleaning Fees
- Vehicle Consultation Fee
- 24 Hour Roadside Assistance
- Extra Driver Fees
- Camp Chairs and Table
- Maps and Camp Ground Guides
- Baby or Booster Seats (on request).

The Inclusive Rate does not include the Broome Surcharge.

The maximum amount payable per rental segment for an Inclusive Rate is $3,000 i.e. 50 days rental.

Vehicles must be collected and returned to our branches (not airports). Transfers to and from the Apollo depot are not included in the rental price. It is the client’s responsibility to get to and from the branch.

Our rates include 10% GST.
The administration fees, state government taxes, vehicle registration recovery, duties and associated costs will be 3% of the total cost of the rental.

We only accept Visa, MasterCard, American Express and Diners Club. Visa and Mastercard will incur an additional 2% surcharge on any transaction. American Express and Diners Club will incur an additional 4.5% surcharge fee on any transaction. This includes the Bond payment.

All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.

The minimum rental for all vehicles is 7 days.

A 10 day minimum rental period applies between 15 December 2010 and 5 January 2011. During Bathurst and Phillip Island Races a 10 day minimum rental period applies from East Coast Branches.

Minimum rental periods are subject to change during peak periods.

A one way rental has a minimum rental period of at least seven days. One way rentals are available subject to the minimum rental periods applicable between each city. A one way rental fee of $250 is charged for rentals 20 days or less per segment. The minimum hire between one way locations can vary from 7 days up to 21 day minimum for example Brisbane to Broome.

A valid, non-provisional, state or overseas driver’s licence is required. If the driver’s licence is not in the English language (eg German, French, Chinese etc) then an accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at time of pick-up when the driver is present. The minimum age to drive the vehicle is 21 years and the maximum age is 75 years. If over the age of 75 years a Doctors Certificate advising that the client is fit to drive is required to be presented at time of pick up.

Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels).

Each vehicle is supplied with a complimentary Road Atlas as well as campground guides.

On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes explaining all the interior and exterior features of the vehicle as well as driving tips.

Each vehicle is supplied with a complimentary Apollo Pack for the first night. The pack contains, matches, mini shampoo and conditioner, dishwashing liquid, sponge, soap, salt and pepper, coffee, tea and sugar satchels.

The gas bottle(s) is supplied full. A service fee is payable on pickup of the vehicle: $25 - Hitop Campervan/Euro Tourer/Adventure Camper $35 - 3,4 and 6 Berth Campervans
The gas bottle can be returned empty to Apollo at the completion of the rental. The fee applies for each part of a multiple rental.

• Linen and Bedding Kits - $35 per person per rental. Includes 1 x towel, pillowcase, sleeping bag, bed sheet.
• Extra Driver Fee - $3 per day, per driver, per rental.
• Camp Chairs - $15 each per rental.
• Camp Table - $20 per rental.
• GPS - $10 per day up to a maximum of $90 per hire.
• Heater/Fan - $15 per rental
• Baby Seats - Two baby seat (must be pre-booked) suitable for children 6 months to 3 years of age can be fitted to the Campervan range. Cost is $20 per rental. Baby seats cannot be fitted in the Hitop Campervan, Euro Tourer and Adventure Camper vehicles.
• Booster Seats - Booster seats (must be pre-booked) suitable for children between 3 and 8 years of age can be supplied for the Campervan Range. Cost is $20 each per rental. Booster seats cannot be fitted in the Hitop Campervan, Euro Tourer and Adventure Camper vehicles.
• Satellite Phone - $20 per day plus call charges.
• First Aid Kits - A First Aid kit is supplied in every vehicle. If the seal is broken or the Kit is not returned the Kit becomes the property of the renter and a $50 fee is charged when the vehicle is returned.

Consecutive rentals can be combined to qualify for a long-term discount rate. Australia and Zealand rentals can also be combined for long-term discounts providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.

An additional charge of $750 applies to all rentals picking up or dropping off in Broome. This is in addition to the one way fee if applicable. Only the Hitop Campervan and 4wd Adventure Camper are available to be rented to and from the Broome branch.

The 4wd Adventure Camper cannot be rented to or from the Hobart branch.

Ferry reservations can be difficult to manage during the high season. We recommend that a reservation is made for a 7.3m vehicle on the ferry, irrespective as to the size of the campervan reserved, to avoid complications due to possible upgrades.

Two Wheel Drive Vehicles can only be driven on sealed/bitumen roads or well maintained access roads less than 500 metres long to recognised campgrounds.
Four Wheel Drive Vehicles can also be driven on recognized unsealed tracks but may only travel to the following remote areas with the express written permission of Apollo:

<sub>- Any Islands
- Tasmania
- Simpson Desert
- Cape York (North of Daintree River)
- Oodnadatta Track
- Birdsville Track
- Tanami Track
- Gibb River Road
- Kalumburu Road
- Warburton road
- Strzelecki Track
- Cape Leveque
- Bungle and Bungles
- Plenty Highway
- Finke Road
- Central Arnhem Road
- Arnham Land in General
- Burke Development Road from Chillagoe to Normanton and Savannah Way Normanton to Borrola
- Any other remote area</sub>

No Vehicle is permitted to travel on the:

<sub>- Canning Stock-route
- Lost City in Litchfield Park
- Gunbarrel Highway
- Old Telegraph Road section of the road to Cape York
- Boggy Hole (Finke Gorge National Park)
- Old South road from Maryvale to Finkea
- The last 2 kilometres of the Lennard River Gorge road</sub>
*Vehicles are NOT permitted to travel to Cape York between the months of December to May. At all other times permission is required

Apollo reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from the Apollo Head Office. Subject to the change being approved, an additional charge of $700 will be charged.

If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone or at an Apollo Branch immediately on confirmation of the rental extension. The additional days will be at the Gross Rate available at the time of the extension.
Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.

Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Although Apollo has late model vehicles, it may happen that small repairs are required. Repairs up to $100 may be affected without authorisation and will be reimbursed unless the damage is caused by the renter. For amounts over $100, Apollo will need to be informed in advance. All vehicles are enrolled in the Australian Automobile Association and 24hr emergency roadside assistance is available.

Apollo reserves the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, Apollo reserves the right to charge for associated administration costs for processing the fines (irrespective of excess). An administration fee of $75 per fine will be applicable.

Should the vehicle booked be unavailable through unforeseen circumstances, Apollo reserves the right to substitute am alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicles cannot be requested by make or model, only by vehicle category.

Should the renter decide to take a lesser vehicle than booked within 14 days of pick up or during the rental then they will not be entitled to any refund.

In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

We reserve the right to refuse any rental at our discretion.

No animals are permitted in our vehicles, excluding guide dogs.

No smoking is permitted in our vehicles.

In the case of cancelling your reservation, the deposit is Non Refundable. In addition there is a $100 cancellation fee. A No Show is considered as a cancellation.

Amendments are charged at a rate of $50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund given on the initial deposit paid.

If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.

Where the hire is being extended, the amendment fee will not apply.

Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.

We strongly recommend that clients ensure they take out the highest level of Travel Insurance.

The vehicle has third party insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different States and Territories and Apollo strongly recommends that all passengers take out their own Personal Injury Travel Insurance.
If the renter is responsible for the accident the Vehicles third party insurance should cover the renter for the liability except where the renter has comitted a breach of the Vehicles third party insurance, e.g.drink driving.

The vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented vehicle. The renter is also responsible for the cost of demurrage for the period the vehicle is unavailable due to repairs. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of $75 will be charged per claim.

The Liability is applicable regardless of who is a fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period. Apollo reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

Apollos rental charge includes a Standard Liability of $7500.
A Bond of $7,500 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The $7,500 will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies.
The Standard Liability can be reduced by purchasing one of the following Reduction Options